May I Fuss and Whine a Bit? (long)

[Pagan]

Welcome aboard InaHandbasket! Don't worry we don't bite....hard. And most of us have had our shots anyway.

I'm pretty sure there are places that would've cheerfully accepted that return, or at least after a good shitfit from the customer.

If not now, at least sometime in the past.

I'm lookin' at you, Wally World.

I remember a certain store that uses a big red letter that comes between J and L that used to take anything from anywhere. They don't do that anymore.

And the bar is in the far corner. Just don't ask what's behind the green door though. . .

Is that Jester over there?

One more thing (if you haven't already heard by now)

No eating or drinking while reading the posts here. Your computer will thank you later.

Ah, yes. Rule #1.

That reminds me of this thread http://www.customerssuck.com/board/s...ead.php?t=2211 where everyone got stuck on remembering Rule #8!

[Sirloracaz]

Oh man I know the feeling!

Convenience store
2. You do NOT poke holes in the milk cartons to create messes. No!
3. Do NOT take coffee pot as it's pouring because you want fresh coffee -- the other pot isn't even five minutes old.

It's like the coffee is days old unless they *see* it being brewed. People are messed up in the head!

6. Go to a real grocery store if you want low prices.

I had a guy want limes for his corona. If you're buying name-brand beer, why do you care about the price of limes?? grocery stores have it on sale, plus a generic, and the limes are cheaper and fresher!
I have to add to this:
*You have what kind of car? I don't know what that is, go look at your damn pump number and come back and try again. Actually, one time a guy said he was pump X, paid me, went outside, and came back in saying someone had pumped his gas because he was actually on pump Y. Ok your mistake dude, go get the guy to pay you back.
*Umm.... we don't take food stamps. No miss, I am not trying to discriminiate. You can't buy a slurpee and hotdog with it anyway. (personally, I don't judge people automatically for being on FS, but I was glad convenience stores don't take them... it's nothing but overpriced junk food. If you want junk, and least get more for your buck.)

Customer Service
3. Don't tell me it's not a return because you want an exchange. If you're returning an item, you're returning it whether you're exchanging or getting a refund. It's a return. You're returning it to us.

People pull this all the time. you brought it back to the store. the item returned to where it came from. What if the thing was stolen, and you want to exchange it for something you couldn't steal? I'm even wary of exchanging it for another of the same thing without a receipt. If it has out-lived its lifetime, buy a new one. That gets you a receipt... what you do from there is up to you.

6. Don't wait until you get to the counter and then pull out a big ziplock gallon-sized bag of receipts from every store in the universe. Sheesh, if you can't read receipts, at least try to narrow it down to our store. Y'know, I bring in the individual receipt for the item when I have to do a return. I'm just silly like that.

I completely agree. when I need to return stuff, I get the receipt(s) ready. I read the return policy, and ask about returns before buying something that I am not sure of. I get people with a gift version of their original receipt (because they print automatically), and they think it's a separate rct, so I have to waste time on it.

13. Don't empty your return bag and then "hide" the bag in the crevice by my register. Just give it to me, please. Why must people hide their used bags? I never get that one.

that is so rude. I get ppl thinking they will get a return just because the item is in a store bag. Okay, that's nice. Now can I have your receipt?
I want to add this: **I am NOT your freaking personal trash can!!! I don't want your dirty trash, you empty cup, your wrinkly crumpled bag. Go use the trash can. I am not a garbage can!!!

Cashiering
1. If you decided you don't want something, just give it to me. Don't stash it places.

It makes me nuts. SoO nuts! I'll ask people if they wanted that, and then explain that I can take it for them. Don't leave it among the snacks!

2. Stop shopping through your stuff as I'm ringing it up. Now is not the time to shop.

I know what it's like being on a budget, but it's not the best time. But if it means ppl giving me what they don't want (not stashing it in the wrong dept.), I can live with it. If a couple has a 5-min discussion on whether they should get something ('it's up to you honey' ... 'I just don't know if I should get it' ...'just get it honey'...'no, we don't need it' ...'okay honey'), and it keeps me from getting the line down, or going back to what I was doing before, it's annoying.

5. This isn't "Let's Make a Deal." My name isn't Monty Hall. If I say a damaged item can only be marked down 10%, you're not going to talk me into 50% because "it's SO damaged." If it's that damaged, I don't see why you'd even want to buy it.

no, I don't see this tiny stain that you're talking about. if it's there, it will probably wash out, or don't buy it. OR I don't care that some jerk opened the box, if the product inside is fine, i'm not marking it down.

6. Please don't let your kid play with the debit/credit card machine. Now is the time to let them know they can't run amok in public places.

if your newborn baby is screaming, please tend to them. It breaks my heart to see them crying. I can wait a little bit... or you can get in line when they're already satisfied. If you have a young child, please answer their question, tell them to be patient, and don't let them go all over the place.
-I hate call the credit card approval line. 98% of the time it's still declined. I don't know why the machine won't just say that, because I know it can.
-Please keep your cart close to you. Other people are trying to get through.
-For the love of god, take your cart with you!! See that hallway with the carts? that's the exit. Leave your cart in there. I have better things to do than clean up carts.

[MannersMakethMan]

Welcome aboard InaHandbasket! Don't worry we don't bite....hard.

Unless of course you want us to...

[batmoody]

[/quote]2. Stop shopping through your stuff as I'm ringing it up. Now is not the time to shop.[/quote]

Grrr!
Or when people load all their stuff on the belt and THEN decide to check their list!
Wtf?

Cuz, ya, how many times is all well and they wont have to run back and get something they "forgot" ?

NEVA!

[Primer]

...and for God's sake, don't forget Rule #8!!!!!!1111!!!!eleventy!!!

[PepperElf]

6. Go to a real grocery store if you want low prices.

um yeah. I usually don't go to the one that's right down the road from me, except to get the sunday paper... cos it costs the same at both places.

though I'm sure the grocery store doesn't take illegal drugs as payment either. It kinda looks bad on the taxes and makes a mess .

(especially if any cops use the store for coffee, heh)

[Princess-Snake]

...and for God's sake, don't forget Rule #8!!!!!!1111!!!!eleventy!!!

The most important rule ever! What is it again?

[Irving Patrick Freleigh]

The most important rule ever! What is it again?

So you admit you forgot rule number 8. You die now!

[TruthHurts]

3. Do NOT take coffee pot as it's pouring because you want fresh coffee -- the other pot isn't even five minutes old.

I had that happen the other day. Some woman grabs the pot out of the machine in mid brew and then gets more coffee on the counter than in her cup. She then had the audacity to complain about how messy the coffee area was. I had just cleaned it 5 minutes before.

[InaHandbasket]

"

Looking forward to your future posts! Were the authorities called on the "cocaine as form of payment" people? Or did it not get that far?

Thanks to everyone for the welcomes! As for the cocaine, my overnight convenience store in an inner city dates back to the late 80s -- the height of the crack cocaine epidemic. We had a bank of pay phones out front, the dealers had beepers back then and used our phones. We got the denizens of the night of every type. They'd pull money out and drop drugs (and sometimes large bills) on the floor. I had a good rapport with the cops and sometimes tossed them drugs as they came in the door or showed them the white cloud when I pulled a bill taut. They knew who the dealers were. One of said dealers kept offering me drugs in lieu of money for groceries. No go.

I kept any money I found on the sales portion of the store and usually tossed the drugs. Once I kept some packets of something I found and asked one of the regular cops what it was. Eep. Heroin. Whoever lost it probably was mad. I told the cop I didn't want it, he didn't want it either. We flushed it. It was 20 packets -- he said they'd buy it in the Bronx for $10 each, sell it for $25.

Yeah, there's a big profit margin. But, sucky customers or not, I work for a living. In a way, it was a very interesting place to work. One lost trucker from Texas once asked me if I minded if he stayed in the store to drink his coffee because "this place is better than TV."

[InaHandbasket]

not a garbage can!!!
-For the love of god, take your cart with you!! See that hallway with the carts? that's the exit. Leave your cart in there. I have better things to do than clean up carts.

YES! Is that where you got the cart coming in? Why the hell would you leave your cart blocking the exit? I don't want to be trapped in here with the rest of these sucky customers!

[Pagan]

Unless of course you want us to...

Depends on where you're bitin'....

The most important rule ever! What is it again?

So you admit you forgot rule number 8. You die now!

First, you get an overly clingy customer for a day! Bet you never forget Rule #8 again.