Okay, so a guy comes through my line and I go through my usual spiel as I ring him through. We get into discussion about things and it eventually ends up on jobs as I'm bagging his groceries.
I'm nodding and smiling until he says, "I work really hard at my job. I mean it's not like being a grocery store checker where you guys do nothing all day."
.... 
By now I'm biting my tongue so hard I'm tasting blood. Okay, who has just rung up your huge cart of groceries with a smile on her face even though I have massive allergies that make smiling hurt my face? Who just bagged all your items for you? Who just placed them in your cart for you? Who just had her lunch break 3 hours late because I had to go in for other people so that we could have an even schedule?
I may be on a lower rung than you on the job ladder, but don't you DARE accuse me of doing nothing. This job is hard work. You do it yourself if you think it's so easy!
Maybe I'll just say nothing. Maybe I'll ask you to put half my cart back. Maybe I'll get angry at you if you don't put a birthday card into my cart for me. And you know what? You can't say anything nasty to me, because I'm the customer, and you're working for the highest-ranked customer service store in Austin.
Now go empty my cart for me. And don't forget that 40 pound bag of dog food.
I'm nodding and smiling until he says, "I work really hard at my job. I mean it's not like being a grocery store checker where you guys do nothing all day."
.... 
By now I'm biting my tongue so hard I'm tasting blood. Okay, who has just rung up your huge cart of groceries with a smile on her face even though I have massive allergies that make smiling hurt my face? Who just bagged all your items for you? Who just placed them in your cart for you? Who just had her lunch break 3 hours late because I had to go in for other people so that we could have an even schedule?
I may be on a lower rung than you on the job ladder, but don't you DARE accuse me of doing nothing. This job is hard work. You do it yourself if you think it's so easy!
Maybe I'll just say nothing. Maybe I'll ask you to put half my cart back. Maybe I'll get angry at you if you don't put a birthday card into my cart for me. And you know what? You can't say anything nasty to me, because I'm the customer, and you're working for the highest-ranked customer service store in Austin.
Now go empty my cart for me. And don't forget that 40 pound bag of dog food.

Has he met Corporate?


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