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I honestly think my supervisor is the COOLEST Supervisor in the world. He has a backbone and does not let his cashiers get harrassed.
There was this miserable bastard who wanted to write two thousand dollars as his first check even before being approved by the credit department. Usually people get to start off with three hundred or only a thousand depending on the amount of play they have--basically when you are playing with your players card you are being tracked by your losses.
The man was UP thirteen hundred. When your up, we are less likely to dish out any cash. I came in early and ended up on the last bit of day shift. Now, the guy was a huge bitch and made the usual threats of: I am never coming back here, all the other casinos just give me cash and I am a big player, etc.
So, dayshift took it up the ass and gave him two thousand dollars. Now, he came back when the swing shift supervisor was in and came back to my window. Joy.
Anyway, he threw his credit card at me and said he wanted 1000. I asked him if he ran it through the atm. Said he did but lied to me three times. Every time I asked. Finally, he threw his check at me and said he wanted 1000. And yes, he threw it at me like I was his servant.
I said I'd be right back considering I needed supervisor approval. This is exacty what I said to my supervisor.
Me: Hey, I REALLY hate this guy he is rude and I refuse to deal with him. Will you go out there?
I explained his situation and my supervisor who is about six feet, built like a football player and very intimidating (when he wants to be) came out with me.
SV: Unfortunately sir, we cannot give you any more money. You'll have to wait until we get a bank rating from your bank.
SC: That is unacceptable. I demand you give me money. Every other casino on the strip has. I will NEVER come here again.
SC's stuff was sprayed all over my counter from his tossing it at me. SV carefully scooped it up and:
SV: Well sir, since you won't be returning, here is your stuff.
SV handed SC his crap and sent him on his merry bitchie way.
I totally told SV he was my hero.
Funny thing though, SC came back the next day and kept gambling at our casino And turns out he doesn't have a line with any other casino, it was all a bluff!!!
There was this miserable bastard who wanted to write two thousand dollars as his first check even before being approved by the credit department. Usually people get to start off with three hundred or only a thousand depending on the amount of play they have--basically when you are playing with your players card you are being tracked by your losses.
The man was UP thirteen hundred. When your up, we are less likely to dish out any cash. I came in early and ended up on the last bit of day shift. Now, the guy was a huge bitch and made the usual threats of: I am never coming back here, all the other casinos just give me cash and I am a big player, etc.
So, dayshift took it up the ass and gave him two thousand dollars. Now, he came back when the swing shift supervisor was in and came back to my window. Joy.
Anyway, he threw his credit card at me and said he wanted 1000. I asked him if he ran it through the atm. Said he did but lied to me three times. Every time I asked. Finally, he threw his check at me and said he wanted 1000. And yes, he threw it at me like I was his servant.
I said I'd be right back considering I needed supervisor approval. This is exacty what I said to my supervisor.
Me: Hey, I REALLY hate this guy he is rude and I refuse to deal with him. Will you go out there?
I explained his situation and my supervisor who is about six feet, built like a football player and very intimidating (when he wants to be) came out with me.
SV: Unfortunately sir, we cannot give you any more money. You'll have to wait until we get a bank rating from your bank.
SC: That is unacceptable. I demand you give me money. Every other casino on the strip has. I will NEVER come here again.
SC's stuff was sprayed all over my counter from his tossing it at me. SV carefully scooped it up and:
SV: Well sir, since you won't be returning, here is your stuff.
SV handed SC his crap and sent him on his merry bitchie way.
I totally told SV he was my hero.
Funny thing though, SC came back the next day and kept gambling at our casino And turns out he doesn't have a line with any other casino, it was all a bluff!!!
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