Ever wanna come here to vent and...

[friendofjimmyk]

....this is all you can do:



that's me right now!

[Demonoid Phenomenon]

Find a way to make your natural tendencies pay...

Oh, god, YES. I've been so upset at a customer before that I couldn't put it into words. At least not words that have been invented yet.
Let's just say that it's lucky that I was born with this aversion to killing things.
Oh, and, please, when you've calmed down enough, do share!

[Mongo Skruddgemire]

Yes. Yes I have.

I have to deal with people so obnoxious that I get here and I'm too mad to think of the right words to say that wouldn't get me banned from the boards.

And frankly on those days I just turn off my browser and play The Sims 2, create a sim (usually named after the jerkwad), give them no skills and let them burn the house down...with them in it. (I remove all doors and windows and make then use the oven to make a TV Dinner). Either that or I play Quake 3 Arena and just go for the random shocking violence approach to stress relief.

M

[Becks]

Happens to me all the time.

:sigh:

[friendofjimmyk]

It's just Monday craziness and I usually don't work Mondays and I am not used to this...but my schedule is going to change and this will be a normal day for me soon and I just want to

I've only had one suckwad so far - it's just that, well,

I'll post more from the comfort of my own home when I leave this madhouse!

[wblastyn]

And frankly on those days I just turn off my browser and play The Sims 2, create a sim (usually named after the jerkwad), give them no skills and let them burn the house down...with them in it. (I remove all doors and windows and make then use the oven to make a TV Dinner). Either that or I play Quake 3 Arena and just go for the random shocking violence approach to stress relief.
M

That actually sounds like a really good idea "Drown in your own urine!! muahahahahaaaa!!!"

[AirHostess]

All time time. *sigh*

[MadMike]

Back when I was in retail, something like this would have helped a lot. Sadly, that was almost 20 years ago, and this place didn't exist.

[DesignFox]

I wish I knew about this place back when I had my old job/s. My current place doesn't give me much to complain about...but I was a shattered version of myself back in the day... having people to vent to who understand probably would have helped a lot!
I have stories I'd love to tell but to this day can't think of the right words!

[ArenaBoy]

I wish I had discovered this place also when I started working at the arena. I got scammed by a few customers because I didn't know what to expect and there have been times where I can't even bother to put some SCs in words, so that's when the Grand Theft Auto Vice City comes in.

[karma_gypsy]

so that's when the Grand Theft Auto Vice City comes in.

Grand Theft Auto is a great way to get rid of your frustrations. My husband or I would play the game right after we got home from work, all the while yelling obscenities at the screen. Ah, yes, good times.

My job, I don't have a whole lot of customer interaction (a little bit), mostly eBay tards mixed in with the few I get while working the floor.

[Irving Patrick Freleigh]

Grand Theft Auto is a great way to get rid of your frustrations. My husband or I would play the game right after we got home from work, all the while yelling obscenities at the screen. Ah, yes, good times.

Indeed it is. When I play GTA as stress relief, I don't do any missions. I just go on extended killing sprees where I run people over with cars, barbecue them with and then char-broil or bazooka the emergency vehicles that come to clean up the carnage, and head to the roofs of tall buildings with my sniper rifle and just pick off people.

[bean]

I work next to a Starbucks. I also own a laptop with wireless. (granted, the laptop needs the power connector soldered back to the motherboard right now, but that's beside the point!) In addition to that, I have a DC -> AC inverter in my car for my laptop.

Starbucks has wireless. I don't mind paying a little bit a month so I can sit in my car after a particularly nasty delivery and vent about it. (also nice being able to just sit in my store with it, the signal comes through the walls just fine)

[karma_gypsy]

Indeed it is. When I play GTA as stress relief, I don't do any missions. I just go on extended killing sprees where I run people over with cars, barbecue them with and then char-broil or bazooka the emergency vehicles that come to clean up the carnage, and head to the roofs of tall buildings with my sniper rifle and just pick off people.

That's the way to do it! Especially if you know all the cheats, that makes it twice as fun! My husbands thing was to snipe people. Too bad we don't have that game anymore . . . I've coulda used it a few times myself!

[friendofjimmyk]

LONG explanation of my day!

Okay, now that I am away from the craziness, I can actually sit down and breath a bit and share.

It was a crazy day. I haven't worked a Monday in a LONG time and I have to get used to them again as my schedule is changing and I'll be there on Mondays all the time.

My theory is that people break down on the weekends but don't want to deal with towing their vehicle until Monday because 95% of repair shops aren't open on the weekend and people don't want their cars dropped off to a closed shop. Understandably so. So, they all wait until Monday. Then the calls come across like a raging inferno and I am buried ALL DAY LONG! It makes the day go by quicker but it's a bit stressful. There are times when there is literally nothing I can do but stare at my screen and drool on myself due to the insanity of it all.

Now, as the dispatcher, I set the "PTA" - meaning, I plug a number into my screen that sends a time out to the call center regarding the rough estimated time that it will take to receive service. Good time is 30 mins, 60 mins is the average, 75 is busy, 90 is really busy and I try really hard to never go above 90. Somedays, that's just not in the cards. I was at 120 mins on Monday but doing my best to bring it back down.

Desiring to leave the "PTA" (means Promised Time of Arrival -which I hate that term "promised" in this business) to a minimum because the powers that be like it that way...there were a few calls that went into the red. Meaning, that time had expired. No problem. The moment the call turns red, I check to see what the truck is doing at the time, take an experienced, educated GUESS at how much longer it will be and then I call the member and advise them of the time extension and apologize for the delay. Most people are very happy that they received a phone call, some are moderately disappointed but understand, and then there are those occasionaly asshats that rip me a new one.

Look, this is not an exact science people. The time you are given when you first call is an estimate. I had the following conversation:

ME: Dispatcher supremen
SC: you know

ME: Hi, *****, this is friendofjimmyk at *******. I am sorry for the delay, the call ahead of you is taking a little longer than expected, but the truck is headed your way next and it should be about another 30 - 40 minutes.
SC: *SIGH* You're kidding? I have to wait that much longer?
ME: I do apologize, but I guarantee you he is headed your way next and will be there soon.
SC: I had to let my kid get to school and I could've let him go if they only would have told me it was going to take longer.
ME: I am telling you that it is going to take longer.
SC: I dont' understand, I have to now wait two hours for this to happen. Why didn't anyone call to tell me about this delay?
ME: Again, I am sorry for the delay, the call ahead of you turned out to take longer than expected.
SC: I understand, but they should have called me! If they would've called me I would be able to get my kid to school.
ME: (AGAIN, WTF LADY, THIS IS YOUR CALL)
SC: I don't mean to be a bitch, but this is (can you all guess the next line) ridiculous. (I laugh so hard internally when I hear an SC say that now, I swear I'm going to hear organs pop some day)
SC: This car has given me so many problems and I know that this is not your fault, but this car is really becoming a burden.
ME: Well, if you'd like, you can release liability and leave the keys someplace for the driver and we can pick it up unattended. (in order to do an unattended tow -they have to release liability on my company and it's drivers in the event of any damage. Most agree to this since they know the drivers take care of the vehicles they tow)
SC: Release liablility? (I explain) Fine, we'll HAVE to do it that way. I really wish they would've called me!
ME: Well, okay, leave the keys and the driver will pick it up in about 30 - 40 minutes.
SC: FINE! Next time, they had better call me when the service is delayed. OH! And don't call me again because I'm going to be in a meeting! GOT IT?
ME: Yes ma'am. Thank you.

Hang-up, flip off the phone.

You see, during this conversation, my job does not stop, I still have the radio going off with drivers calling in, my two-way nextel is chirping and the other line is ringing and I can't get to it because this asshat was bitching at me because someone should've called her when the service was going to be delayed.

That was the only SC I had to deal with that day. The rest of the day belongs on the general work chat page because the issues I had the rest of the day was with whiny drivers who felt it necessary to radio me everytime they had "extra" work they had to do on location. YOU'RE A TOW TRUCK DRIVER! YOU ARE DOING YOUR JOB! DON'T TRY TO MAKE ME FEEL BAD BECAUSE YOU HAD TO USE DOLLIES! GRRRRRR!

So, that's when I came here pulling my smacking my forehead, pulling my hair out and attempting to run away!