"I'm closing my account because of you!"

[HowMayIHelpYouToday]

So we're chatting away and joking around and customer is being very nice and chatty. I'm making a payment to her credit card from her checking account. I click the button and it gives me an error message that it didn't do it. I click the button again. This time I get a confirmation number. I go to give her the new balance and it took the payment twice! GRR.

So I let her know, apologize, and tell her I can do one of two things, her choice.

1. Make a cash advance from her credit card back to her checking account so that she has the money back right away. I will of course follow up with the credit card department and have all cash advance fees and extra interest waived.

2. Wait two business days and I will contact the credit card department to have one of the two payments reversed.

SC: You people always do this and mess everything up! I was calling for something simple!
Me: I apologize for the inconvenience. I can fix it for you.
SC: Now I have to call back to get it fixed!
Me: I will personally follow up so that you don't have to call back.
SC: I will pay extra for this!
Me: No, you won't, I will make sure anything you are charged is reversed.
SC: Yeah right! I'm closing ALL my accounts! Connect me to a manager!

By the time the manager got there she disconnected. He told me to follow up with the credit card department and have one of them reversed, and I left notes on her account. She did call back, I hope the next associate read the notes.

[Apathy]

Good work on responding to a minor inconvenience like a four year old. Dumbass.
I'd be tempted to just let the charges slide, but I'm a jerk.

[vacation_rentals_suck]

People need to get over themselves. They act like mistakes should never be made. I certainly get plenty of them in my line of work,

[Peppergirl]

Wow.

I bet you didn't know you we're dealing with someone who has apparently never made a mistake in her life, 'eh?

Would have been different if you had been apathetic about it or not offered to fix the issue right away, but damn - you did everything you could!

What a bitch.

[Evil Queen]

I once accidently paid my credit card bill twice. "Free" purchases for a month, it was great!