Further adventures in the pharmacy...

[reirei]

A customer comes in 10 minutes before we close who is usually a problem when she comes with her treatment of the cashiers and techs.

Customer: My name is Blankity Blank and I want my three perscriptions!

Me: Okay ma'am. We have two of the perscriptions ready for you and they are $17.

Customer: Where is the third perscription! I want it!!

Me: *selects notes on perscription and see that it is expired and that she was told so when she called them in* Well ma'am, as you were told when you called, the script is expired and we can not fill it until your doctor either calls, faxes, or gives you a new script for us.

Customer: *Very angry and digging through her purse* How would you know about that I spoke to a man!

Me: *looks over for male pharmisist and find him hiding in the racks of pills, not a good sign* Well ma'am, we keep notes to let one another know what is happen-

Customer: *Has whipped out a pill bottle and is sticking it in my face* It says on my bottle that I have three more refills left! Now GIVE ME MY REFILL!

Me: It also says that it expires on the 16th of September. It's December 27th, so the script is expired, and it is against the law for us to fill it for you with out a valid persciption.

Customer: You should still honnor the last refills!! GIVE IT TO ME!!

Me: As I have explained, it is against the LAW for us to fill it for you. Hopefully we will hear from your Doctor on Monday so that we can fill it.

Customer: *Narrows her eyes* I am going to call the FDA on you.

Me: You're going to call the FDA on me?

Customer: *looking proud* Oh yes.

Me: Well, that is your right, so good luck with that.

Customer: I don't need to even call them!! I am going to go to the local office! *note, that is about two hours away so I hope she had a nice trip*

Me: Well, again, good luck with that, why don't I ring these up for you so you can get on your way?

I rung her up and she huffed away. We never did heard from the FDA.

[iradney]

Me: Well, again, good luck with that, why don't I ring these up for you so you can get on your way?

I rung her up and she huffed away. We never did heard from the FDA.

For shame

They should at least have sent a thank you note for following the law!

[taxguykarl]

Dumbass!! [I mean Ms. SC, of course] The FDA only governs what medicine can be percribed and for what medical problem. The DEA enforces the distribution. Though either will treat her as a sucky crank caller, at best.

[simplyanother]

Customer: *Has whipped out a pill bottle and is sticking it in my face* It says on my bottle that I have three more refills left! Now GIVE ME MY REFILL!

Me: It also says that it expires on the 16th of September. It's December 27th, so the script is expired, and it is against the law for us to fill it for you with out a valid persciption.

Customer: You should still honnor the last refills!! GIVE IT TO ME!!

I'm sorry about that, I don't usually let my grandmother go to the pharmacy alone. (Seriously, I can't get her to understand that no one is denying her ANYTHING when the pharmacy [civilian nor military] will not fill a prescription after its expired, regardless of what the damned bottle says about refils.)

She's never tried to report anyone to the FDA though. To local TV stations, of course. And dammit, she just can't understand why there is any issue, she's traded with these people for YEARS!

I think I'm venting, sorry.

And I do apologize for letting my grandmother go to the pharmacy alone. Won't happen again.

[Pagan]

Yea! Another tech! Come join us in the Social Groups!

Me: It also says that it expires on the 16th of September. It's December 27th, so the script is expired, and it is against the law for us to fill it for you with out a valid persciption.

Customer: You should still honnor the last refills!! GIVE IT TO ME!!

Me: As I have explained, it is against the LAW for us to fill it for you. Hopefully we will hear from your Doctor on Monday so that we can fill it.

Customer: *Narrows her eyes* I am going to call the FDA on you.

Me: You're going to call the FDA on me?

Why is it so many of these people think it's just some store policy? More often than not, it's actually a federal law that they're asking us to violate.

Dumbass!! [I mean Ms. SC, of course] The FDA only governs what medicine can be percribed and for what medical problem. The DEA enforces the distribution. Though either will treat her as a sucky crank caller, at best.

DEA probably wouldn't give a rats ass either. She'd have better luck (of getting laughed at) with the state Board of Pharmacy.