The garage was reserved today.
A customer here to teach at the cadete class *has an attitude; has been here before when the garage was reserved*
me: me
customer w/ attitude: cwa
me: "Hi, how may I help you?"
cwa: *already has an attitude* "Yeah..I'm here to teach a cadete class"
me: "I'm sorry, but the garage is reserved today, & I can only allow people on the event list to park. I'm sorry, but I do not have any parking spaces for anyone else."
cwa: "What's an event list?"
me: *Well.. you already have an attitude. If you want me to respond negatively, I won't. I'll stall by saying "I'm sorry"*
me: "I'm sorry"
cwa: "What is an event list?"
me: "A list of events"
cwa: *no reply; backed up & exited*
A customer here to teach at the cadete class *has an attitude; has been here before when the garage was reserved*
me: me
customer w/ attitude: cwa
me: "Hi, how may I help you?"
cwa: *already has an attitude* "Yeah..I'm here to teach a cadete class"
me: "I'm sorry, but the garage is reserved today, & I can only allow people on the event list to park. I'm sorry, but I do not have any parking spaces for anyone else."
cwa: "What's an event list?"
me: *Well.. you already have an attitude. If you want me to respond negatively, I won't. I'll stall by saying "I'm sorry"*
me: "I'm sorry"
cwa: "What is an event list?"
me: "A list of events"
cwa: *no reply; backed up & exited*

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