What a fun week this has been...
But it's my husbands CARD!
I am running a credit transaction, a female customer hands me a card that has the first name Harold on it. I don't know about you, but I haven't met many ladies named Harold.
Me: Can I see your ID please?
(she gives me her ID and I see the last names match, but her first name is definitely not Harold, I give her the glance)
SC: <smile> It's my husbands card.
Me: I see that. Is he out in the car by any chance?
SC: No, he's at work, why?
Me: In that case I cannot accept this card.
SC: Why not?
Me: Well ma'am, in order for me to take the card, the cardholder has to be present. In fact this card is supposed to be used by the cardholder ONLY.
SC: But I'm his WIFE!
Me: I understand that ma'am but it doesn't change the fact that you are attempting to commit fraud.
SC: WHAT?!
Me: Using someone else's credit card, even if you are married to them, is technically fraud ma'am.
SC: This is ridiculous. We've been married 14 years, other stores let me use his card all the time.
Me: That's their choice, but I will not let you use it here.
SC: Can I speak to a manager please?
Me: Certainly. One moment.
I call over the MOD, who promptly shot her down again and reiterated what I said. She left in a huff.
Not sucky, just dumb
C: Hey can you play PS2 games on a new PS3?
Me: Nope, you can on the older units but they removed that function from the newer systems.
C: Do they have the memory card readers on them?
Me: Nope, they removed those too.
C: God at this rate it won't be long before they remove the Blu-ray player so it can only play games.
Me: (hahahahahahahahahahahahaha) I doubt they'll do that sir.
My reason for finding this so funny is that Playstation 3 games are actually made on Blu-Ray discs, so if Blu-Ray functionality were removed from the system it would essentially become a large black paperweight.
We are NOT a tip line!
SC: Hey can you tell me how to activate cheat X in this PS3 game? I can't figure it out.
Me: I have never played that game before sir, I don't know how to do that.
SC: Can't you look it up for me?
Me:(What am I, your damned servant?) No I can't sir, we sell cheat code books, you're welcome to come and buy one.
SC: I'm not going to buy a whole book for one damned code! Why can't you just give it to me? It'll take you two seconds.
Me: We SELL codes here, we do not give them away. If you want them for free, try Google.
SC: Whatever! <click>
Get OFF my games please!
I thought I'd seen it all, but every time I think that I end up eating my words. Furthering my belief that ANYTHING imaginable can happen in retail, we had a young boy come in the store with his father. While his father browsed, the boy decided to climb on top of one of our bins of used games and lie down.

After my coworker and I gave each other "WTF?" looks, I walked over to address the situation.
Me: Sir, he can't be on those games.
SC: Why not? He's not bothering anyone.
Me: Well firstly he's preventing everyone from browsing through those games, second if he falls of and hurts himself, it could be a liability issue.
SC: I'll be done in a few minutes, just calm down.
Me: Sir, I don't care how soon you'll be done, he needs to get off there now.
SC: You are NOT his father, you will NOT tell him what to do.
Me: No I'm not his father but I am responsible for this store and you need to get him off those games.
SC: Fine! (to kid) Come on Johnny, we'll go get the game at Wal-Mart.
Good Riddance. Seriously, in my best Simon Cowell voice I can't help but say "What the hell was that?"
Outdated much?
SC: Can I get Street Fighter IV for Xbox?
Me: Certainly. (I dutifully grab the 360 version of the game) Anything else?
SC: No I said Xbox!
Me: This is the Xbox 360 version.
SC: Not 360, ORIGINAL Xbox.
Me: Street Fighter IV is for 360 and PS3 only.
SC: Crap. What about Fear 2 or Halo 3? You got either of them on Xbox?
Me: No sir, they stopped making new Xbox games a couple of years ago.
SC: Really?
Me: Yes sir.
SC: Man that sucks. I can't afford a 360 yet, my Xbox is all I got.
Me: Well then you'll be missing out on all the new releases I'm afraid.
You'd be surprised how many people still think new games are made for older systems. I get customers like this one allll the time.
If you're going to come in and ask about a job
At least LOOK like you are serious about your job search. I have counted 4 people in the last two days come in here for apps, all wearing only jeans and a t-shirt (and in two cases ball caps). I know it's just an application, but the dude handing you the application just might be the one who determines whether or not you'll get an interview, appearances matter.
Details, I need DETAILS stat!
I posted before about people who are extremely vague on what they want. Got these ones just this past week:
- I'm looking for a game with a cow that fights. (Barn Fighter 2 Turbo? Note: NOT a real game!)
- What are the good girl games for the Nintendo DS? (Wow, just wow. Could you have narrowed that one down any less?)
- What games would you recommend for an 8 year-old boy? (Well that all depends on what he likes: Football, Spider-man, Naruto, Puppies...the list goes on and on)
- He likes racing games. What are some good racing games? (Well gee, do you want car racing, motorbike racing, ATV racing, Kart racing or Futuristic racing?)
- I'm looking for a game that has a guy with long hair on the cover. (Needle in a haystack dude...needle in a haystack...)
But it's my husbands CARD!
I am running a credit transaction, a female customer hands me a card that has the first name Harold on it. I don't know about you, but I haven't met many ladies named Harold.
Me: Can I see your ID please?
(she gives me her ID and I see the last names match, but her first name is definitely not Harold, I give her the glance)
SC: <smile> It's my husbands card.
Me: I see that. Is he out in the car by any chance?
SC: No, he's at work, why?
Me: In that case I cannot accept this card.
SC: Why not?
Me: Well ma'am, in order for me to take the card, the cardholder has to be present. In fact this card is supposed to be used by the cardholder ONLY.
SC: But I'm his WIFE!
Me: I understand that ma'am but it doesn't change the fact that you are attempting to commit fraud.
SC: WHAT?!
Me: Using someone else's credit card, even if you are married to them, is technically fraud ma'am.
SC: This is ridiculous. We've been married 14 years, other stores let me use his card all the time.
Me: That's their choice, but I will not let you use it here.
SC: Can I speak to a manager please?
Me: Certainly. One moment.
I call over the MOD, who promptly shot her down again and reiterated what I said. She left in a huff.
Not sucky, just dumb
C: Hey can you play PS2 games on a new PS3?
Me: Nope, you can on the older units but they removed that function from the newer systems.
C: Do they have the memory card readers on them?
Me: Nope, they removed those too.
C: God at this rate it won't be long before they remove the Blu-ray player so it can only play games.
Me: (hahahahahahahahahahahahaha) I doubt they'll do that sir.
My reason for finding this so funny is that Playstation 3 games are actually made on Blu-Ray discs, so if Blu-Ray functionality were removed from the system it would essentially become a large black paperweight.
We are NOT a tip line!
SC: Hey can you tell me how to activate cheat X in this PS3 game? I can't figure it out.
Me: I have never played that game before sir, I don't know how to do that.
SC: Can't you look it up for me?
Me:(What am I, your damned servant?) No I can't sir, we sell cheat code books, you're welcome to come and buy one.
SC: I'm not going to buy a whole book for one damned code! Why can't you just give it to me? It'll take you two seconds.
Me: We SELL codes here, we do not give them away. If you want them for free, try Google.
SC: Whatever! <click>
Get OFF my games please!
I thought I'd seen it all, but every time I think that I end up eating my words. Furthering my belief that ANYTHING imaginable can happen in retail, we had a young boy come in the store with his father. While his father browsed, the boy decided to climb on top of one of our bins of used games and lie down.

After my coworker and I gave each other "WTF?" looks, I walked over to address the situation.
Me: Sir, he can't be on those games.
SC: Why not? He's not bothering anyone.
Me: Well firstly he's preventing everyone from browsing through those games, second if he falls of and hurts himself, it could be a liability issue.
SC: I'll be done in a few minutes, just calm down.
Me: Sir, I don't care how soon you'll be done, he needs to get off there now.
SC: You are NOT his father, you will NOT tell him what to do.
Me: No I'm not his father but I am responsible for this store and you need to get him off those games.
SC: Fine! (to kid) Come on Johnny, we'll go get the game at Wal-Mart.
Good Riddance. Seriously, in my best Simon Cowell voice I can't help but say "What the hell was that?"
Outdated much?
SC: Can I get Street Fighter IV for Xbox?
Me: Certainly. (I dutifully grab the 360 version of the game) Anything else?
SC: No I said Xbox!
Me: This is the Xbox 360 version.
SC: Not 360, ORIGINAL Xbox.
Me: Street Fighter IV is for 360 and PS3 only.
SC: Crap. What about Fear 2 or Halo 3? You got either of them on Xbox?
Me: No sir, they stopped making new Xbox games a couple of years ago.
SC: Really?
Me: Yes sir.
SC: Man that sucks. I can't afford a 360 yet, my Xbox is all I got.
Me: Well then you'll be missing out on all the new releases I'm afraid.
You'd be surprised how many people still think new games are made for older systems. I get customers like this one allll the time.
If you're going to come in and ask about a job
At least LOOK like you are serious about your job search. I have counted 4 people in the last two days come in here for apps, all wearing only jeans and a t-shirt (and in two cases ball caps). I know it's just an application, but the dude handing you the application just might be the one who determines whether or not you'll get an interview, appearances matter.
Details, I need DETAILS stat!
I posted before about people who are extremely vague on what they want. Got these ones just this past week:
- I'm looking for a game with a cow that fights. (Barn Fighter 2 Turbo? Note: NOT a real game!)
- What are the good girl games for the Nintendo DS? (Wow, just wow. Could you have narrowed that one down any less?)
- What games would you recommend for an 8 year-old boy? (Well that all depends on what he likes: Football, Spider-man, Naruto, Puppies...the list goes on and on)
- He likes racing games. What are some good racing games? (Well gee, do you want car racing, motorbike racing, ATV racing, Kart racing or Futuristic racing?)
- I'm looking for a game that has a guy with long hair on the cover. (Needle in a haystack dude...needle in a haystack...)


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