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Does anything I say matter? *warning language (long with rant and flashback)

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  • #1

    Does anything I say matter? *warning language (long with rant and flashback)

    This happened a week ago.

    Me: Thank you for calling Hotel. This is hellzar how may I help you.

    Caller: Yea I booked a room for today and I need to cancel it.

    Me: Well unfortunately because it is 7:30 pm and past our cancellation deadline I will be unable to cancel.

    *I ask her what her name was and looked up the reservation and relized that I made this reservation with her about 2 hours ago*

    ~Flashback~

    Me: Alright you are all set and because you are making this reservation past the cancellation deadline it can not be canceled for any reason and your card will be charged. Is this alright?

    Caller: Yea that is fine.

    ~end flashback~

    Me: Ma'm I explained the cancellation policy to you and you agreed to it.

    Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths


    *rant on*
    God Mother Fucking shitting dammit. Why do people always use the "you are taking food from my kids mouths" what the shit I did not force anyone to make a reservation and its not my fault if you cant find a babysitter or you decided to not go and then wait till after the cancellation deadline to call. I think that anyone tries this guilt trip should given a lesson in responsibility.
    *rant off*

    Me: I am sorry ma'm but the cancellation policy was explained.

    Caller: Yea I am not saying that it wasnt.

    *this goes on for about 5 min until I am boiling with rage*

    Me: Ok ma'm I will go ahead and cancle this for you but in the future if you agree to a cancellation or return policy you are responsible for the resulting fees or penalties. So i sugesst that next time you say "yea, fine" to a verbal agreement with a business expect to be held to that agreement.

    Caller: you can not talk to a me like that I am a customer.

    Me: ma'm as of this moment you are no longer a customer but if you would like to call my manager in the morning you are more than welcome to, but I should warn you that although I would get a write up my manager will most likely charge you a cancellation fee. (right or wrong she has done this in the past)

    Caller: FINE THEN

    Me: *hangs up phone*
    Tags: None
  • #2
    Quoth Hellzar View Post
    Caller: Yea I booked a room for today and I need to cancel it.

    Me: Well unfortunately because it is 7:30 pm and past our cancellation deadline I will be unable to cancel.

    *I ask her what her name was and looked up the reservation and relized that I made this reservation with her about 2 hours ago*

    ~Flashback~

    Me: Alright you are all set and because you are making this reservation past the cancellation deadline it can not be canceled for any reason and your card will be charged. Is this alright?

    Caller: Yea that is fine.

    ~end flashback~

    Me: Ma'm I explained the cancellation policy to you and you agreed to it.

    Me: I am sorry ma'm but the cancellation policy was explained.

    Caller: Yea I am not saying that it wasnt.
    So she understood and ok'd the policy, and admitted to same. I say she should have been charged, period. Hellzar, you were entirely too nice to her! But we'll forgive you this time.
    Everything will be ok in the end. If it's not ok, it's not the end.

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    • #3
      I agree. You were WAY too nice to her.
      Ridiculous 2009 Predictions: Evil Queen will beat Martha Stewart to death with a muffin pan. All hail Evil Queen! (Some things don't need elaboration.....) -- Jester

      Ridiculous 2010 Predictions: Evil Queen, after escaping prison for last years prediction, goes out and waffle irons Rachel Ray to death. -- SG15Z

      Ridiculous 2011 Prediction: Evil Queen will beat Gordon Ramsay over the head with a cast-iron skillet. -- FireHeart

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      • #4
        I know but unfortunately I have one of those managers who sides with the customer on anything no matter what. I would have gotten written up possibly suspended for being "rude" to a customer. And I got yelled at for canceling a reservation when i was not suppose to. I can never win

        Comment

        • #5
          It's in situations like that, that you need my cup. Let them know you're reading a script now, and read it off to them.
          Attached Files
          This post has been brought to you by the IPF SC Neutering Campaign.

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          • #6
            Quoth Hellzar View Post

            Me: I am sorry ma'm but the cancellation policy was explained.

            Caller: Yea I am not saying that it wasnt.
            Then you're complaining because...?

            Comment

            • #7
              Quoth Hellzar View Post

              Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
              Yep, and it's gonna go straight into my own child's mouth.

              No way in flippin' hell would I have let her get off without paying the cancellation fee.

              But then again, I'm a total .
              If you don't like my attitude, talk to the manager!!! Oh, wait, that would be me!!

              Yes, I'm the manager. I'm also known as "the brick wall".

              Comment

              • #8
                People like that irk me. I'll bet she's the same kind of person who complains to her cell phone company about texting charges or fees for downloading ringtones or something, then tells the poor CSR that she "can't be expected to read the contract!"

                Quoth Hellzar View Post
                Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                Am I the only one who pictured some idiot actually stuffing a $50 bill into some poor kid's mouth? Not because of anger or to punish the kid or anything like that; just because they're blatantly stupid? And the kid's got the most bewildered look on his face... Sorry, my imagination is running away from me again.
                I suspect that... inside every adult (sometimes not very far inside) is a bratty kid who wants everything his own way.
                - Bill Watterson
                My co-workers: They're there when they need me.
                - IPF

                Comment

                • #9
                  Why do they always assume we care about their children?

                  Comment

                  • #10
                    Quoth jerkface11 View Post
                    Why do they always assume we care about their children?
                    Because they believe no one ever ever ever wants to see a child hurt in any way and will do whatever it takes to prevent that occurrence.
                    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

                    Comment

                    • #11
                      Quoth Hellzar View Post
                      Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                      If you can't afford the $50, don't fucking spend it then.
                      If I dropped everybody who occasionally said something stupid from my list of potential partners, I wouldn’t even be able to masturbate

                      Comment

                      • #12
                        Quoth Hellzar View Post
                        Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                        It's not like she was going to spend the 50 on her kids anyway.
                        Last edited by Mr Hero; 03-31-2009, 10:21 AM.
                        To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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                        • #13
                          Quoth Hellzar View Post
                          Me: Ma'm I explained the cancellation policy to you and you agreed to it.

                          Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                          No, ma'am. It is you who chose to agree to the cancellation policy. It was your decision, freely made, and in no way my responsibility.

                          Therefore, I will not be changing the cancellation policy that you freely, with no form of duress, agreed to. Have a good day.


                          This comes under part 4 in my sig.
                          Last edited by Seshat; 03-31-2009, 01:55 PM.
                          Seshat's self-help guide:
                          1. Would you rather be right, or get the result you want?
                          2. If you're consistently getting results you don't want, change what you do.
                          3. Deal with the situation you have now, however it occurred.
                          4. Accept the consequences of your decisions.

                          "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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                          • #14
                            Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                            "That didn't seem to bother you when you made the reservations."

                            Comment

                            • #15
                              Quoth Hellzar View Post
                              Caller: yea. With the economy the way it is you are going to keep my 50 dollars that could be going in to my kids mouths
                              My immediate mental reply was, "You sound fat. Your kids are probably fat too. Keeping this $50 out of their mouths is doing you a favor."

                              I won't deny I'm a bit of a jerk.


                              Quoth jerkface11 View Post
                              Why do they always assume we care about their children?
                              Because they think their child is a perfect image of those Precious Moments figures with big puppy-dog eyes that just say 'Please mister, and I'll be good too.'

                              It's rare someone realizes their child is a spoiled little hellion who really could use a lesson or two in behavior.
                              » Horse Words «·» Roleplaying Stuff «

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