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Old lady comes up to CS desk.
OL: I bought the wrong type of ticket for the opera broadcast, the cashier said you'd exchange them?
Me: Sure. I need the cc, please. (The tix types were different prices, she got the luxury seating instead of gen. admission)
OL: That phone service won't let you buy the right tickets! It wouldn't give me what I wanted! How was I supposed to know what I was buying?
Me: Well, it lists the luxury separately. If you-
OL: Whatever.
OK, that's how you got the wrong tix. Just listen to the directions. I make the switch.
OL: *looks at new ticket* This isn't in the auditorium I usually go to!
What can I tell you, lady? We have 16 auditoriums.
Me: Well ma'am, you just go down the stairs and turn right. That's where the opera is playing today.
OL: It's not where I usually go! I usually go to *other auditorium*!
I'll tell you where to go...
Me: Ma'am, it's just in the downstairs aud today. You go down the-
OL: Whatever.
She toddles off...in the direction of the old freaking auditorium, that she YOUUUUSUALLY goes to. I take a moment to watch the usher attempt to point her downstairs....good luck.
Bend reality to your will: FAIL.
OL: I bought the wrong type of ticket for the opera broadcast, the cashier said you'd exchange them?
Me: Sure. I need the cc, please. (The tix types were different prices, she got the luxury seating instead of gen. admission)
OL: That phone service won't let you buy the right tickets! It wouldn't give me what I wanted! How was I supposed to know what I was buying?
Me: Well, it lists the luxury separately. If you-
OL: Whatever.
OK, that's how you got the wrong tix. Just listen to the directions. I make the switch.
OL: *looks at new ticket* This isn't in the auditorium I usually go to!
What can I tell you, lady? We have 16 auditoriums.
Me: Well ma'am, you just go down the stairs and turn right. That's where the opera is playing today.
OL: It's not where I usually go! I usually go to *other auditorium*!
I'll tell you where to go...
Me: Ma'am, it's just in the downstairs aud today. You go down the-
OL: Whatever.
She toddles off...in the direction of the old freaking auditorium, that she YOUUUUSUALLY goes to. I take a moment to watch the usher attempt to point her downstairs....good luck.
Bend reality to your will: FAIL.
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