Passover Customer

[purplecat41877]

Today, a customer came up to the desk wanting to know the prices of the passover items she had. I checked them and they came up full price and she insisted that they should be half off and even tried to argue with me about it. Where I work, if the customer gets insistant, we have to give them what they want so she got each item at least half off. After the transaction, I apologized for the inconvenience which she accepted and then she left.

[tinamarble88]

No wonder SCs act the way they do. They think if they insist. they will get what they want. I'm sorry you had to go through that. I try my best to not give the SC what they want because I know they will just do it again.

[Nurian]

So, you're saying that if I come through your store, pick up a holiday ham (or similar expensive product) and insist I should buy it for a dollar, I'll get it?

Please tell me I misunderstood the policy. I don't think any corporation is that spineless.

[jjllbb]

SOP. Standard Operating Procedure:

SC pitches a fit, SC gets what they want.

Sadly it is a truth universally acknowledged.

Just like the truth that a single man in possession of a good fortune must be in want of a wife.

[mattm04]

And we wonder why SC keep getting their way. Wouldn't it be easier to just say pick a price and we will give it to you. Then the SC's would bitch when the company went under.

[MergedLoki]

I dont get that policy 'if hte customer insists give them what they want'

cuz where do you draw the line? "I want this at half off!" ... 'ok'
"NOW I want this at 80% off I INSIST!" ... 'ok'


"I"m just gonna take this shit and NOT pay... but i'm insisting so it's ok right?"

[prb]

Just like the truth that a single man in possession of a good fortune must be in want of a wife.

or that a zombie in possession of brains must be in want of more brains...

[Jester]

Where I work, if the customer gets insistant, we have to give them what they want...

Where you work, the management apparently has their collective heads up their asses. That policy is utterly ridiculous. Please, tell me where you work so, if I am ever in that area, I can come by and "insist" on getting ridiculous bargains on things that I buy. And I do hope your place sells beer, so I can get some awesome imports and microbrews at the price of Miller High Life. Since, you know, I'll be insistent.

[fma_fanatic]

or that a zombie in possession of brains must be in want of more brains...

Thank you.

[Irving Patrick Freleigh]

. And I do hope your place sells beer, so I can get some awesome imports and microbrews at the price of Natural Light. Since, you know, I'll be insistent.

Fixed to give you an even bigger bargain.

[mattm04]

Fixed to give you an even bigger bargain.

Well I insist I want this cart fill of alcohol for a penny. Gimmeee.

[Irving Patrick Freleigh]

Well I insist I want this cart fill of alcohol for a penny. Gimmeee.

Coming right up! You're the boss!

And to further exemplify our commitment to fabulous customer service, we'll go right ahead and forget the ID check. Have a great day now!

[tamezin]

Where I work, if the customer gets insistant, we have to give them what they want so she got each item at least half off. After the transaction, I apologized for the inconvenience which she accepted and then she left.

I want a million dollars and I want it now.

[CrazedClerkthe2nd]

I'm not sure "insistent" is the right word. With my company the general rule is if a customer is pitching a royal fit about something, making a scene and apparently unwilling to accept any reasonable solution, we just give them what they want to make them go away. Apparently corporate feels this is more cost efficient than actually standing our ground.

[Jester]

Clerk, well then, rather than being insistent, I will pitch an unreasonable fit until I get my Awesome Beer at Crappy Beer prices. Still a stupid policy for a company to have, and frankly, I am glad my bar management doesn't cowtow to idiots like that. Perfect example of this is a conversation I have had.....

UNREASONABLE CUSTOMER: "I think that this next round should be on the house."
UNMOVED JESTER: "And I think that Angelina Jolie should show up on my doorstep in a bikini, but that's not going to happen either."

And THAT, as they say, was the end of THAT.