I know you're all going to be jealous of me, but....
My company's employee manual states, and I quote "Though the customer may not always be right, do not shove this in their face."
IOW, "The Customer Is Always Right" doesn't fly in the arcade. We're really nice. I'll give you a replacement token if yours falls under a heavy game, and you're really nice and curteous. Hell, we've all been there.
I have seen my manager bend the rule once for a customer about cash refunds, and that was because they were leaving the country that day. Which, honestly, I can see. But most people who ask for refunds are total a$$es about it. *Loves having a manager who'll back him up.*
My company's employee manual states, and I quote "Though the customer may not always be right, do not shove this in their face."
IOW, "The Customer Is Always Right" doesn't fly in the arcade. We're really nice. I'll give you a replacement token if yours falls under a heavy game, and you're really nice and curteous. Hell, we've all been there.
I have seen my manager bend the rule once for a customer about cash refunds, and that was because they were leaving the country that day. Which, honestly, I can see. But most people who ask for refunds are total a$$es about it. *Loves having a manager who'll back him up.*
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