Tweet
I'm here to deliver your happy helping of customer suck. Seeing as I get plenty of it on sundays, why not share?
I work for a moving truck rental company, I do the paperwork, pull up trucks, and maybe sell some overpriced cardboard we call "boxes."
Now don't get me wrong, I work in an evil industry, cause moving sucks, and it sucks even more when you have to be out of your place by the end of the day, BUT, it's not my fauly you A.) Can't pay your bills, B.) Won't pay your bills, or C.) Forgot you had to pay them for the past six months to a year and the police are throwing your shit out onto the lawn (usually that story comes up when it's raining, adds to the pity me effect.)
SO I deal with alot of stressed, worried and generally angry people. And few of the people that come in and are flipping out know it wasn't my fault they got stuck in this situation, and sometimes (VERY rarely) it's wasn't that persons fault either, such as a room mate running off when they get the only eviction notice, not telling the other person living there about it, and taking off a few days before the landlord says they told you to get out.
Majority of the idiots who wander in though, have no such excuse, knew they had to be out well ahead of time dont plan or think, and reap what the sow.
Reservations, what are those?
Lets think logically for a second, what days of the week do most people have off? Friday, Saturday & Sunday.
So what days will they try to move on?
Friday, Saturday & Sunday.
Now this makes perfect sense, because who wants to take off and lose a days pay to move? Just one problem, there in a finite amount of trucks, we don't just pop them out as people need, despite the customers theory on the truck fairy's existence.
I have maybe a dozen trucks assigned to my store, which means first dozen people to reserve the truck ahead of time get it. Of course that's just crazy talk to some people who using their own logic, see truck outside, do not see other customer, think the truck is now theirs!
Doesn't work that way, the other person put down money so we won't give away the truck, which means that truck will sit there until they show up. Obviously this doesn't go over well, since no one here told them to reserve a truck, well no one here told you to move today, now did they?
If the person is nice about it, has a little tantrum in the corner not directed at anyone but themselves I'll help fiind you a truck somewhere else near by. If they are a SC... good f'ing luck with your eviction, not my problem and not my stuff, so really I dont care, whine and cry on my desk, I still have no truck, and all the tears in the world won't build one.
Deposits maditory!
In order to rent a truck, van, the 20 buck carpet cleaner or really anything at all, requires a $75 hold on a credit/debit card, or $200 in cash. Now for a truck worth anywhere from 20,000 to 2500 bucks, I dont think we're asking for much, you get the remainder (if there is one) from a deposit back, we just want to have something so you return the truck. Chances are most rentals are going to cost more than the deposit, so this really shouldn't be a big deal, for anyone who planned on paying for the rental anyway.
For some people this is crazy talk though...
SC: "What do you mean I have to have money on my card?!"
ME: "If you want to leave a card deposit you have to have that much available on the card for us to hold, and then on return they will charge or release the difference."
SC: "Can't I leave you cash?"
ME: "Sure but then it is a $200 deposit if you want to leave cash instead of a card number."
SC: "$200!! Thats insane I only need it for an hour!"
ME: "Thats policy, without a deposit I cant rent."
SC: "But I really need this truck, and I'll be right back with it, is there anything you can do at all?"
ME: "Sure, take over the company and give you the truck, dont think I'll be able to do it by today though."
I hate when people think I'll just GIVE them the keys and hope they come back, of course the best is when they won't leave a deposit but want to just indiscretely leave a couple hundred dollars and get some keys... isn't doing the damned rental legit for that amount the same thing?
You can't drive without a license
I'm located in NY, so to rent from me you have to have a NY license, for many reasons 1.) I don't know what every starte license looks like, so if your from Ohio and so is your license I don't know if it's fake, because I've gotten legitamate stuff that looks nothing like ours here, which a NY license is a very detailed piece of plastic, very different from a laminated piece of paper, which I have encountered. 2.) Each state has slightly different driving laws, so why risk renting to someone unfamiliar with them? 3.) When you move your supposed to get a new license for the area, sometimes they just mail a temp and your set doesn't take long, so not having a local license is a big give away that someone doesn't like to follow the rules, bit of an insentive not to rent.
There are ways around this, since for those who did JUST move to NY, just show us a bill of paperwork for your address, and generally we can get things rolling.
Not having a license at all on the other hand, out of state or not, doesn't fly. Just last week a had a customer come in to rent from us, and he gets to deal with my manager.
She kind asks for license and credit card for deposit, to which he hands his ID over which clearly says NON DRIVER. Once she explains she's needs a drivers license not an ID the SC begins to make up a story about how he lost his wallet and this is what they sent him as a license. I was off to the side listening, so I just comment casually that no if you had lost your license in your wallet they would have sent you a slip of paper that says "tempoary drivers license" until the plastic license was made and mailed off, not something that says non-driver in big bold letters. We explain if he has a friend or family with a license who wants to come down and show theirs to do the rental under their name thst fine, so he goes outside and gets his friend who's sitting in the car to try to rent, which when he pulls out his ID it says only that "state identification" again not a license. Now he's just frustrated and storms out saying he'll be back, and I'm tempted to call the cops and let them know about two guys driving around without licenses. And this happens on a regular basis, poeple with no drivers license trying to rent a DRIVE off witha truck, why does no SC see the faulted logic in this?
"Did you need anything else at all?"
This is the one thing that really annoys the hell out of me because if I don't ask they wont tell me until after I finish the contract, which trying to edit a contract is not so fun, but asking brings on the ever so clever replies...
"The winning lotto numbers" cause if I knew what they would be I'd give them away?
"Want to come help me move?" Wanna pay me more than my job? No, then he's a card for our associate company ask them.
"Yea a broad and a beer" This one astounds me, because it's usually some old dirty asshat, and I don't look like a pimp, so why even say it?
"A bullet to the head." If only I could...
So that was kinda long, and rather rantish, and I didn't get to half the stuff that happens here, but its startng to get warm out so all the idiots are moving and I'll have lots of new stories real soon.
I work for a moving truck rental company, I do the paperwork, pull up trucks, and maybe sell some overpriced cardboard we call "boxes."
Now don't get me wrong, I work in an evil industry, cause moving sucks, and it sucks even more when you have to be out of your place by the end of the day, BUT, it's not my fauly you A.) Can't pay your bills, B.) Won't pay your bills, or C.) Forgot you had to pay them for the past six months to a year and the police are throwing your shit out onto the lawn (usually that story comes up when it's raining, adds to the pity me effect.)
SO I deal with alot of stressed, worried and generally angry people. And few of the people that come in and are flipping out know it wasn't my fault they got stuck in this situation, and sometimes (VERY rarely) it's wasn't that persons fault either, such as a room mate running off when they get the only eviction notice, not telling the other person living there about it, and taking off a few days before the landlord says they told you to get out.
Majority of the idiots who wander in though, have no such excuse, knew they had to be out well ahead of time dont plan or think, and reap what the sow.
Reservations, what are those?
Lets think logically for a second, what days of the week do most people have off? Friday, Saturday & Sunday.
So what days will they try to move on?
Friday, Saturday & Sunday.
Now this makes perfect sense, because who wants to take off and lose a days pay to move? Just one problem, there in a finite amount of trucks, we don't just pop them out as people need, despite the customers theory on the truck fairy's existence.
I have maybe a dozen trucks assigned to my store, which means first dozen people to reserve the truck ahead of time get it. Of course that's just crazy talk to some people who using their own logic, see truck outside, do not see other customer, think the truck is now theirs!
Doesn't work that way, the other person put down money so we won't give away the truck, which means that truck will sit there until they show up. Obviously this doesn't go over well, since no one here told them to reserve a truck, well no one here told you to move today, now did they?
If the person is nice about it, has a little tantrum in the corner not directed at anyone but themselves I'll help fiind you a truck somewhere else near by. If they are a SC... good f'ing luck with your eviction, not my problem and not my stuff, so really I dont care, whine and cry on my desk, I still have no truck, and all the tears in the world won't build one.
Deposits maditory!
In order to rent a truck, van, the 20 buck carpet cleaner or really anything at all, requires a $75 hold on a credit/debit card, or $200 in cash. Now for a truck worth anywhere from 20,000 to 2500 bucks, I dont think we're asking for much, you get the remainder (if there is one) from a deposit back, we just want to have something so you return the truck. Chances are most rentals are going to cost more than the deposit, so this really shouldn't be a big deal, for anyone who planned on paying for the rental anyway.
For some people this is crazy talk though...
SC: "What do you mean I have to have money on my card?!"
ME: "If you want to leave a card deposit you have to have that much available on the card for us to hold, and then on return they will charge or release the difference."
SC: "Can't I leave you cash?"
ME: "Sure but then it is a $200 deposit if you want to leave cash instead of a card number."
SC: "$200!! Thats insane I only need it for an hour!"
ME: "Thats policy, without a deposit I cant rent."
SC: "But I really need this truck, and I'll be right back with it, is there anything you can do at all?"
ME: "Sure, take over the company and give you the truck, dont think I'll be able to do it by today though."
I hate when people think I'll just GIVE them the keys and hope they come back, of course the best is when they won't leave a deposit but want to just indiscretely leave a couple hundred dollars and get some keys... isn't doing the damned rental legit for that amount the same thing?
You can't drive without a license
I'm located in NY, so to rent from me you have to have a NY license, for many reasons 1.) I don't know what every starte license looks like, so if your from Ohio and so is your license I don't know if it's fake, because I've gotten legitamate stuff that looks nothing like ours here, which a NY license is a very detailed piece of plastic, very different from a laminated piece of paper, which I have encountered. 2.) Each state has slightly different driving laws, so why risk renting to someone unfamiliar with them? 3.) When you move your supposed to get a new license for the area, sometimes they just mail a temp and your set doesn't take long, so not having a local license is a big give away that someone doesn't like to follow the rules, bit of an insentive not to rent.
There are ways around this, since for those who did JUST move to NY, just show us a bill of paperwork for your address, and generally we can get things rolling.
Not having a license at all on the other hand, out of state or not, doesn't fly. Just last week a had a customer come in to rent from us, and he gets to deal with my manager.
She kind asks for license and credit card for deposit, to which he hands his ID over which clearly says NON DRIVER. Once she explains she's needs a drivers license not an ID the SC begins to make up a story about how he lost his wallet and this is what they sent him as a license. I was off to the side listening, so I just comment casually that no if you had lost your license in your wallet they would have sent you a slip of paper that says "tempoary drivers license" until the plastic license was made and mailed off, not something that says non-driver in big bold letters. We explain if he has a friend or family with a license who wants to come down and show theirs to do the rental under their name thst fine, so he goes outside and gets his friend who's sitting in the car to try to rent, which when he pulls out his ID it says only that "state identification" again not a license. Now he's just frustrated and storms out saying he'll be back, and I'm tempted to call the cops and let them know about two guys driving around without licenses. And this happens on a regular basis, poeple with no drivers license trying to rent a DRIVE off witha truck, why does no SC see the faulted logic in this?
"Did you need anything else at all?"
This is the one thing that really annoys the hell out of me because if I don't ask they wont tell me until after I finish the contract, which trying to edit a contract is not so fun, but asking brings on the ever so clever replies...
"The winning lotto numbers" cause if I knew what they would be I'd give them away?
"Want to come help me move?" Wanna pay me more than my job? No, then he's a card for our associate company ask them.
"Yea a broad and a beer" This one astounds me, because it's usually some old dirty asshat, and I don't look like a pimp, so why even say it?
"A bullet to the head." If only I could...
So that was kinda long, and rather rantish, and I didn't get to half the stuff that happens here, but its startng to get warm out so all the idiots are moving and I'll have lots of new stories real soon.
Comment