Yesterday, about 10 minutes before my shift was to end, this asshat came in to get his Brewers card stamped. (The particular gas station I work at <the entire company, actually> has a promo where if you buy 8 gallons of gas, you get a stamp, and when you get 5 stamps, you get a free ticket to a Brewers game.) I glanced out the window to see if he theoretically was getting at least 8 gallons of gas, and noticed gas FLOWING underneath his car, because he has it on the automatic setting.
I stopped the pump, he ran outside to get the nozzle out of his car, and then he came back in SCREAMING at me that we have faulty equipment, etc. He demanded to know what I would do about it. I calmly told him that unfortunately there was nothing I could do, especially since there was a sign on the pump saying that pumps must NOT be left unattended. He screamed at me some more, then left.
I found out later that he came back and yelled at the girl who worked 2nd shift, AND called to bitch out my boss. My boss backed me up and said that we are actually supposed to shut the pump off as soon as the customer walks away from it for any reason, so the asshat tells my boss that his employees need to be trained better (!?!). Then he treatened to call the BBB and all the local TV stations to get the word out on our crappy store, employees, equipment amd business practices. We can hardly wait.
I stopped the pump, he ran outside to get the nozzle out of his car, and then he came back in SCREAMING at me that we have faulty equipment, etc. He demanded to know what I would do about it. I calmly told him that unfortunately there was nothing I could do, especially since there was a sign on the pump saying that pumps must NOT be left unattended. He screamed at me some more, then left.
I found out later that he came back and yelled at the girl who worked 2nd shift, AND called to bitch out my boss. My boss backed me up and said that we are actually supposed to shut the pump off as soon as the customer walks away from it for any reason, so the asshat tells my boss that his employees need to be trained better (!?!). Then he treatened to call the BBB and all the local TV stations to get the word out on our crappy store, employees, equipment amd business practices. We can hardly wait.
Comment