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Ahhh, my first tale of Customer Stupidity..... I've worked many fastfood jobs since I was 16 years old, and have seen some Roll-on-the-Floor-Can't-Breath moments at all of them, but this one is one of my favorites...
When I was working at a Wendy's a couple years back, I frequently pulled Double Shifts, given that the location I was working in made me one of, oh, Four Employees (Managers Excluded) who spoke Fluent English that was Understandable through the Drive Through Speaker... Crammed into the back room for 14 hours at a time, oy... and today had been one such day. I had been working the Window since we had opened that morning, and it was now 6:30 PM... the Drivethrough was empty, at the moment, and I was enjoying the lull in business, when a Car containing three Men, Late-Teens-EarlyTwenties types pulled right up to the window without stopping at the speaker menu in back first. Curious, I opened the window to ask how I could help them, and this is how it went....
Me- Hello... What can I do for you today, Sir?
Driver- Yeah, we came through here earlier today, about lunchtime, and we had a big order... and y'all messed it up. We'd like to get it fixed now.
Me- Umm... alright, well, it's been awhile, but I'll see what can be done... what did you order today? (I knew full well I had not served these men that day... the car was way to ratty to NOT remember)
Driver- Well, we came through at lunchtime and ordered Three Triples with Cheese Combo's, Large Sized... and the Lady taking our order didn't speak english real good... when we got our order home and we looked at it, we had all singles-burgers with medium fries, and no cheese on any of em... we paid for the tripples, we want it fixed now.
Me- And... When did you come through with this order?
Driver- Uhh... about 12:30 earlier today... can ya put in the order?
As I leaned casually onto the windowsill to give all three guys a look-over, a Broad Grin spread across my face, and I looked the driver in the eye.
Me- Hmm... I'm gonna have to say No, and here's why... I've been at this window since we OPENED this morning, and I'd remember an order like that. Would you like to repharase the Story, sir?
The Screeching tires as they peeled away was music to my ears.. and I nearly wet myself laughing as, in his panic to get away, the driver smacked the curb, his car jumped a bit, and he did a Doughnut in the parking lot, right in full view of the Police officers who were exiting the store after Dining there.
Sometimes, God gives ya little gifts to get you through your day... The entire store rang out in laughter as I relayed what had just happened to our Managers.
When I was working at a Wendy's a couple years back, I frequently pulled Double Shifts, given that the location I was working in made me one of, oh, Four Employees (Managers Excluded) who spoke Fluent English that was Understandable through the Drive Through Speaker... Crammed into the back room for 14 hours at a time, oy... and today had been one such day. I had been working the Window since we had opened that morning, and it was now 6:30 PM... the Drivethrough was empty, at the moment, and I was enjoying the lull in business, when a Car containing three Men, Late-Teens-EarlyTwenties types pulled right up to the window without stopping at the speaker menu in back first. Curious, I opened the window to ask how I could help them, and this is how it went....
Me- Hello... What can I do for you today, Sir?
Driver- Yeah, we came through here earlier today, about lunchtime, and we had a big order... and y'all messed it up. We'd like to get it fixed now.
Me- Umm... alright, well, it's been awhile, but I'll see what can be done... what did you order today? (I knew full well I had not served these men that day... the car was way to ratty to NOT remember)
Driver- Well, we came through at lunchtime and ordered Three Triples with Cheese Combo's, Large Sized... and the Lady taking our order didn't speak english real good... when we got our order home and we looked at it, we had all singles-burgers with medium fries, and no cheese on any of em... we paid for the tripples, we want it fixed now.
Me- And... When did you come through with this order?
Driver- Uhh... about 12:30 earlier today... can ya put in the order?
As I leaned casually onto the windowsill to give all three guys a look-over, a Broad Grin spread across my face, and I looked the driver in the eye.
Me- Hmm... I'm gonna have to say No, and here's why... I've been at this window since we OPENED this morning, and I'd remember an order like that. Would you like to repharase the Story, sir?
The Screeching tires as they peeled away was music to my ears.. and I nearly wet myself laughing as, in his panic to get away, the driver smacked the curb, his car jumped a bit, and he did a Doughnut in the parking lot, right in full view of the Police officers who were exiting the store after Dining there.
Sometimes, God gives ya little gifts to get you through your day... The entire store rang out in laughter as I relayed what had just happened to our Managers.
Good for you for putting those scammers in their place!
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