Quoth smileyeagle1021
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Follow up with "I'm afraid I can't book the room for you then. You must agree to these terms and since you don't understand the terms I can't legally have you sign this document stating that you agree to them and by company policy if this document is not signed I can't let you stay in the room."
The best part is, this is the absolute truth. If you let someone who can't understand what they are signing sign a legally binding document (IE you will be fined $200 for smoking in the room please sign here to agree to this) then you could get in very big trouble and open yourself up to a lawsuit from the person in question.
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