And so it begins....

[Andara Bledin]

What was so funny . . . the Help Center software is supposed to notify you about an outage, yet how can it when it can't even connect?

Oh, that's brilliant.

The worst part about the story I just mentioned? I had called two hours before that call regarding no connection, and the tech had me go through the usual BS that I went through before I called, and didn't say a thing about there being any outage. Moron.

I'm actually switching to DSL Extreme to see how they are. They have a high CS rating on Broadband Reports, and are less than half the monthly cost of Earthlink, so I think it's worth a try.

^-.-^

[DGoddessChardonnay]

Earthlink does the same exact thing.

I actually commented to the tech that I spoke to during the last outage and complained that there wasn't a message anywhere that there was an outage in my area. I had to wait through 5 minutes of automated messages, and then hold for another 10 minutes just to get that information.

^-.-^

My DSL went down several months ago while I was online with the desktop and, after running that useless POS software they call their Help Center, I got on the phone and called Blue Ball tech support (aka the phone company formerly known as HellSouth.)

After supplying them with the information about my account and I explained what was going on, I was put on hold for several minutes, only for them to tell me that they weren't sure what the cause was, even after I'd initially inquired about a possible outage in my area.

Another few minutes went by and then I was transferred to Tier 2 to find out there WAS an outage - they just hadn't gotten the information down the ladder yet.

I got off the phone, got busy doing other stuff and checked back about 1/2 hour later and the outage was over with and the computer was back online.

What was so funny . . . the Help Center software is supposed to notify you about an outage, yet how can it when it can't even connect?

[Andara Bledin]

I hate calling Charter. Especially when I'm calling for an internet outage and the automated message thingy tells me I can do stuff at charter.com/charter.net.

Earthlink does the same exact thing.

I actually commented to the tech that I spoke to during the last outage and complained that there wasn't a message anywhere that there was an outage in my area. I had to wait through 5 minutes of automated messages, and then hold for another 10 minutes just to get that information.

^-.-^

[wagegoth]

I hate calling Charter. Especially when I'm calling for an internet outage and the automated message thingy tells me I can do stuff at charter.com/charter.net. Also the automated lady pisses me off more than she probably should. I think Charter cable sucks in every area.


Christ, how the hell did the last twit even set up cable in the first place?
How does she keep the lights on in her home? Can she not figure that out either, I wonder.

Must be a sad place, inside her head.

A lot of people, especially in rural areas (and some cities) still do everything with cash, especially if they work for family or a small business that pays them under the table.

Personally, I love paying my bills by internet and phone. The only regular bill I have that has to be paid by mailing a check is my rent.

[Imogene]

AND IF YOU CUT OFF MY SERVICE YOU WILL LOSE 90% OF YOUR BUSINESS IN *PODUNK TOWN, AK!?!

My head!
Unless guy pays for nine different connections in the town... and the other ONE person only has one...
*smacks MAR* Dude, meet MATH! Remember her? From fifth grade? Remember fifth grade?

[Wingates_Hellsing]

I hate calling Charter. Especially when I'm calling for an internet outage and the automated message thingy tells me I can do stuff at charter.com/charter.net. Also the automated lady pisses me off more than she probably should. I think Charter cable sucks in every area.


Christ, how the hell did the last twit even set up cable in the first place?
How does she keep the lights on in her home? Can she not figure that out either, I wonder.

Must be a sad place, inside her head.

Empty places usually are.

[simplyanother]

I hate calling Charter. Especially when I'm calling for an internet outage and the automated message thingy tells me I can do stuff at charter.com/charter.net. Also the automated lady pisses me off more than she probably should. I think Charter cable sucks in every area.


Christ, how the hell did the last twit even set up cable in the first place?
How does she keep the lights on in her home? Can she not figure that out either, I wonder.

Must be a sad place, inside her head.

[Andara Bledin]

Mr Arkansas was a total douche, but I've got an experience that would make me think things like him.

Charter Cable in my area sucks. We had it (and the Internet service) for 3 months before switching back to DSL.

However, during the time we had it, we had picture issues. We'd get artifacts, garbled sound, and one point, the last 30 minutes of a movie was nothing but a black screen. We complained to support about the issues, and every single thing they said was that it was our wiring. Nevermind that the people across the street had the same exact problems at the same exact time. Oh, no, it was our wiring.

That must have been some seriously messed up wiring to screw up our neighbor's reception, too. Meh.

^-.-^

[SengaKitty]

And by the way, if they said Podunk town AK they need to check their geography....AK is Alaska. The abbreviation for Arkansas is AR.

Er.... that was my fault... sorry running on very little sleep.. I'll go back and fix it >.<

[Anriana]

Hey, we work at the same place.

Weird.

Who is your nesting coach?

Oh, and if they tell you they are [whatever the account holder's name is] you don't have to ask them for the name on the account.

[Barracuda]

I feel your pain with people not LISTENING to you and just giving you information. I go through the same thing-I have to ask people when I pick up "Can I start with your first and last name?" I get "Yeah, it's under (such and such)" or "The name on the account is...." so I get to repeat myself more firmly and ask "What is YOUR first and last name?" or "Who am I speaking with, please?" This happens on 9 calls out of 10. Even better are the folks who ignore my opening spiel altogether and just say "Yeah, I can't get into my account?" or something similar ("I'm sorry to hear that, can I PLEASE GET YOUR FIRST AND LAST NAME TO START?") And by the way, if they said Podunk town AK they need to check their geography....AK is Alaska. The abbreviation for Arkansas is AR.

[SengaKitty]

Because he was in some podunk town in Arkansas, and made it a point to say that if he cancelled, my company would be losing 90% of it's business in Podunktown, AR....

And yes, the stupid was strong with these three, but especially the last one..

[jerkface11]

So why is the Arab guy Mr. Arkansas?

[RootedPhoenix]

>_<;;;;; All of them would drive me batty. *gives you herb tea*

[SG15Z]

Everytime I saw 'SG' I was like "What? Oh yeah duh, the stupid girl!" You threw me off though.

Man the stupid in that one....ouchies!