Tweet
I don't understand why people do this, or if this person was actually looking, but people who call the hotel for rates & claim to have the website pulled up as well?
SC: Guest calling hotel
Me: *opening lines*
SC: Oh...hello! What did you say your name was?
Me: Hello! It's thehippie777.
SC: Oh well... How are you doing tonight? (I don't know why people have me repeat & sometimes spell my name when they choose not to ever use it.)
Me: I am well, how are you?
SC: Well... (oh shit...) I would be better if you told me you had a smoking room for Thursday.
Me: I think we sure do, let me see...yes, we do. Did you prefer one bed or two?
SC: Well, which one is cheaper?
Me: They are both the same price, we only charge per adult.
SC: Well, either a king or queen, we don't care.
Me: We have a king available, yep. How many adults are there going to be?
SC: Well...two.
Me: Okay *interrupted*
SC: We are coming down for some hospital stuff, and my husband is being checked for throat cancer (Oh, yes, right the "pitty me" idea) so do you have any hospital or clinical rates?
Me: No, we sure don't. We are far enough from the hospitals to not get many people who are there, so we don't have one set up.
SC: Oh well a cooperate rate would do as well.
Me: I am sorry, our cooperate rates have to be set up with our sales department at this particular hotel.
SC: ....
Me: And they would base the rate on how many times you would stay at our particular hotel in a given year.
SC: Oh. Well... What is the rate then?
Me: Did you have any other type of discount, like tripple A?
SC: We have aarrrrp
Me: I'm sorry?
SC: WE HAVE AARP!
Me: Oh okay, sure. Let's see... The rate would then be 120.60+tax.
SC: WHAT!!! How can that be since your website says 109 without a discount??
Me: Hmm... I am unsure. Our rates just went up so I am not sure why the rate would say that...
SC: Well, it says 109 without the disocunt. We want that. (At this point I was willing to go down because our May rates WERE 109, and I felt that was reasonable.)
Me: Okay... *interruption again*
SC: Well, we don't pay 126, MISSY, so goodbye!!!!!!!!!
Missy? f-you, not even trying to help you, wouldn't even give me a change.
In retrospect, you were clearly a "disoount" junkie.
Oh & I checked the website later, it says 129 without a discount is our CHEAPEST room. bitch.
Yet another bonus
SC: Gentleman who comes from outside & through main doors (doubt he is actually staying here)
Me: Hello!
SC: Hi, I am staying here, (that again...) but I was wondering if you all have a hotel in Sheridan Wyoming?
Me: Let me see... *thumb through our hotel directory book* Sometimes when I say no, I am very wrong because there is a new one in places every so often *smile*.
SC: *smiles*
Me: Yep, we sure do. Did you need me to make a reservation for you there?
SC: Yes! If you could!
Me: Sure thing. Let's see....*put in hotel code information & pull up room info* Just to let you know, their rates are higher then ours. Their cheapest room is 139+tax
SC: Well, the girls who were here earlier gave me one heck of a rate, can you match it?
Me: It's another hotel, so I can't change thier rates unless you have triple A or AARP, unless you call them directly & ask them.
SC: Right...uh huh well I would need a smoking room do they have one?
Me: Hmm *examine rooms* If they have any, it appears they are sold out & do not have any more.
SC: REALLY? geezz ... ... ... Well, thanks for looking.
Me: Oh sure. (He kinda acted like he didn't believe me, and then left outside the main doors. Was he really staying here & had a quote that he denied earlier?)
SC: Guest calling hotel
Me: *opening lines*
SC: Oh...hello! What did you say your name was?
Me: Hello! It's thehippie777.
SC: Oh well... How are you doing tonight? (I don't know why people have me repeat & sometimes spell my name when they choose not to ever use it.)
Me: I am well, how are you?
SC: Well... (oh shit...) I would be better if you told me you had a smoking room for Thursday.
Me: I think we sure do, let me see...yes, we do. Did you prefer one bed or two?
SC: Well, which one is cheaper?
Me: They are both the same price, we only charge per adult.
SC: Well, either a king or queen, we don't care.
Me: We have a king available, yep. How many adults are there going to be?
SC: Well...two.
Me: Okay *interrupted*
SC: We are coming down for some hospital stuff, and my husband is being checked for throat cancer (Oh, yes, right the "pitty me" idea) so do you have any hospital or clinical rates?
Me: No, we sure don't. We are far enough from the hospitals to not get many people who are there, so we don't have one set up.
SC: Oh well a cooperate rate would do as well.
Me: I am sorry, our cooperate rates have to be set up with our sales department at this particular hotel.
SC: ....
Me: And they would base the rate on how many times you would stay at our particular hotel in a given year.
SC: Oh. Well... What is the rate then?
Me: Did you have any other type of discount, like tripple A?
SC: We have aarrrrp
Me: I'm sorry?
SC: WE HAVE AARP!
Me: Oh okay, sure. Let's see... The rate would then be 120.60+tax.
SC: WHAT!!! How can that be since your website says 109 without a discount??
Me: Hmm... I am unsure. Our rates just went up so I am not sure why the rate would say that...
SC: Well, it says 109 without the disocunt. We want that. (At this point I was willing to go down because our May rates WERE 109, and I felt that was reasonable.)
Me: Okay... *interruption again*
SC: Well, we don't pay 126, MISSY, so goodbye!!!!!!!!!
Missy? f-you, not even trying to help you, wouldn't even give me a change.
In retrospect, you were clearly a "disoount" junkie.
Oh & I checked the website later, it says 129 without a discount is our CHEAPEST room. bitch.
Yet another bonus
SC: Gentleman who comes from outside & through main doors (doubt he is actually staying here)
Me: Hello!
SC: Hi, I am staying here, (that again...) but I was wondering if you all have a hotel in Sheridan Wyoming?
Me: Let me see... *thumb through our hotel directory book* Sometimes when I say no, I am very wrong because there is a new one in places every so often *smile*.
SC: *smiles*
Me: Yep, we sure do. Did you need me to make a reservation for you there?
SC: Yes! If you could!
Me: Sure thing. Let's see....*put in hotel code information & pull up room info* Just to let you know, their rates are higher then ours. Their cheapest room is 139+tax
SC: Well, the girls who were here earlier gave me one heck of a rate, can you match it?
Me: It's another hotel, so I can't change thier rates unless you have triple A or AARP, unless you call them directly & ask them.
SC: Right...uh huh well I would need a smoking room do they have one?
Me: Hmm *examine rooms* If they have any, it appears they are sold out & do not have any more.
SC: REALLY? geezz ... ... ... Well, thanks for looking.
Me: Oh sure. (He kinda acted like he didn't believe me, and then left outside the main doors. Was he really staying here & had a quote that he denied earlier?)
Comment