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According to the parking office whenever anyone inserts a token in the slot at the exit gate & it will not go up, they have to go to the parking office. This is because...
So the parking office decided that whenever someone (not on the event list) says the gate will not go up, I have to send them back to the parking office.
The phone inside the booth rings. I look up, & there is a car at the exit gate.
me: "Visitor parking booth, how may I help you?"
female customer *with a high pitched voice*: "Yeah..I put a token in the slot & the gate will not go up"
me: "I'm sorry, unfortunately, according to the parking office, whenever that happens to anyone, they have to go to the parking office. I'm sorry, but I cannot..."
female customer *interrupts me*: "I paid"
me: "I'm sorry, but it is no my call to make. I cannot raise the gate."
female customer: "Let me out"
me: "One moment please"
I transfer the call to the parking office, but no answer. So I call university police, explain why I am calling, including what the parking office told me, & I tell them the customer will not back up. They tell me they will handle the problem. So I hang up the phone. About a minute later I see her press the call button, & then I hear her yelling at the call box. Since a cop did not arrive to speak to her, police took the phone call instead of transferring the call to me & spoke to her at the call box at the exit gate. She finally backs up.
- Many times since I started working at the university in 2006, people insert a nickle, press the call button, the call is transferred to me, & they tell me the gate will not go up. When Community Relations/Visitor Parking was over the garage, I called them & was told to raise the gate. Then the next person who tried to exit presses the call button, the phone call is transferred to me, & they tell me there is a nickle in the slot where the token goes.
- There were times when my co-worker(s) (I have had many co-workers) was inside the garage near the exit gate (my co-worker was coming back from the restroom) when someone pressed the call button at the exit gate because the gate will not go up. My co-worker would tell me the customer did not insert a token in the slot.
So the parking office decided that whenever someone (not on the event list) says the gate will not go up, I have to send them back to the parking office.
The phone inside the booth rings. I look up, & there is a car at the exit gate.
me: "Visitor parking booth, how may I help you?"
female customer *with a high pitched voice*: "Yeah..I put a token in the slot & the gate will not go up"
me: "I'm sorry, unfortunately, according to the parking office, whenever that happens to anyone, they have to go to the parking office. I'm sorry, but I cannot..."
female customer *interrupts me*: "I paid"
me: "I'm sorry, but it is no my call to make. I cannot raise the gate."
female customer: "Let me out"
me: "One moment please"
I transfer the call to the parking office, but no answer. So I call university police, explain why I am calling, including what the parking office told me, & I tell them the customer will not back up. They tell me they will handle the problem. So I hang up the phone. About a minute later I see her press the call button, & then I hear her yelling at the call box. Since a cop did not arrive to speak to her, police took the phone call instead of transferring the call to me & spoke to her at the call box at the exit gate. She finally backs up.