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So. Yeah. A guy really bothered me in work today. I work in a designer store by myself - no other co workers and if theres a problem i have to ring the manager; if im REAL lucky she'll answer. If not i have to deal with whatever SC by myself. FUN.
SO some eastern european guy comes in to buy a bracelet for his wife. I think this is pretty cute so I'm well helpful, bringing stuff to him to look at so he doesnt have to look round the whole shop yno? All the jewellery is on sale except the £10 bracelets which have a big sign underneath saying "BRACELETS ABOVE EXCLUDED FROM SALE". He buys one anyway and i wrap it up for him and say 'have a nice day!!'.
He comes back 10mins later with his receipt and i guess immediately what this guy is going to say. So he goes all cold and quiet;
SC: 'i think you have overcharged me, yes?'
Me: <smiling> 'oh no, that bracelet was £10 and was marked not in sale. sorry bout that!'.
SC: well i didnt see it.
Me: Im sorry sir but it is quite large; no one else seems to miss it.
SC <miraculously changing story> Vell i thought de sign meant these <points to a frickin belt, and i know full well he can speak english fluently, i was chatting to him for half hour before he bought the damn thing>
Me: well im sorry sir, the bracelet isnt damaged so i cant refund it; its in the return policy <indicate massive sign at till>
SC: Vell i am not happy with you. I do not want theese.
Me: sir, im really sorry bout this, but yno i just work here, i dont make the return policy. I can call the manager if you wish?
SC: IS THIS 'OW YOU TREAT YOUR CUSTOMERS? YOU ARE CHEATING PEOPLE! YOU ARE A CHEATER
Me: please, dont call me a cheater. the signs are clear. no one else has a problem with them. <for christ sakes dude its £10 im sure ur wife will appreciate such extravegance>
SC: You ARE cheating people! I want to complain.
Me: well i did say id phone the manager.,..
SC: Vell nothing vill be done then. How do i tell people not to come here?
Me: excuse me? :s
SC: You cheat people. And people should know. May i take photos? To prove you are a cheater?
Me: <losing my temper> fine take pictures of the signs all you like it just proves they were clear and yno, existing and that you sir have made the mistake. And if you call me names again while i'm in work i will call the centre security and have you escorted off the premises.
He then goes round my shop, taking photos of the signs, calling me a cheater in front of all the other customers i nearly DIED of embaressment. I half expected posters with my face photoshopped onto a robbers body posted on the door the next day. Why are people so bothered about like £2? Coz if the bracelet was on sale it would be £2 cheaper. Awesome lady customer had to wait for ages while he moaned at me and she shooed him away eventually; she could see me starting to shake. Why do people think that sho assistants like, own the company?
<SIGH> Rant over wooo! *looks on google for the posters...*
SO some eastern european guy comes in to buy a bracelet for his wife. I think this is pretty cute so I'm well helpful, bringing stuff to him to look at so he doesnt have to look round the whole shop yno? All the jewellery is on sale except the £10 bracelets which have a big sign underneath saying "BRACELETS ABOVE EXCLUDED FROM SALE". He buys one anyway and i wrap it up for him and say 'have a nice day!!'.
He comes back 10mins later with his receipt and i guess immediately what this guy is going to say. So he goes all cold and quiet;
SC: 'i think you have overcharged me, yes?'
Me: <smiling> 'oh no, that bracelet was £10 and was marked not in sale. sorry bout that!'.
SC: well i didnt see it.
Me: Im sorry sir but it is quite large; no one else seems to miss it.
SC <miraculously changing story> Vell i thought de sign meant these <points to a frickin belt, and i know full well he can speak english fluently, i was chatting to him for half hour before he bought the damn thing>
Me: well im sorry sir, the bracelet isnt damaged so i cant refund it; its in the return policy <indicate massive sign at till>
SC: Vell i am not happy with you. I do not want theese.
Me: sir, im really sorry bout this, but yno i just work here, i dont make the return policy. I can call the manager if you wish?
SC: IS THIS 'OW YOU TREAT YOUR CUSTOMERS? YOU ARE CHEATING PEOPLE! YOU ARE A CHEATER
Me: please, dont call me a cheater. the signs are clear. no one else has a problem with them. <for christ sakes dude its £10 im sure ur wife will appreciate such extravegance>
SC: You ARE cheating people! I want to complain.
Me: well i did say id phone the manager.,..
SC: Vell nothing vill be done then. How do i tell people not to come here?
Me: excuse me? :s
SC: You cheat people. And people should know. May i take photos? To prove you are a cheater?
Me: <losing my temper> fine take pictures of the signs all you like it just proves they were clear and yno, existing and that you sir have made the mistake. And if you call me names again while i'm in work i will call the centre security and have you escorted off the premises.
He then goes round my shop, taking photos of the signs, calling me a cheater in front of all the other customers i nearly DIED of embaressment. I half expected posters with my face photoshopped onto a robbers body posted on the door the next day. Why are people so bothered about like £2? Coz if the bracelet was on sale it would be £2 cheaper. Awesome lady customer had to wait for ages while he moaned at me and she shooed him away eventually; she could see me starting to shake. Why do people think that sho assistants like, own the company?
<SIGH> Rant over wooo! *looks on google for the posters...*
(i.e. I'm the one who suddenly forgets to speak English.)
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