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I don't know if it's the sports events on recently in the UK (under 21 football, Wimbledon, england qualifiers) that bring these people out, or the weather (REALLLLY HOT, we're talking 100000% humidity 
), but the past month or so I've put up with more of these than I have during the entire year of working.
Background: I am a pub cook, working at a pub that is part of a student-oriented chain. Hence, the 'entitlement bitch' seems to be prevalent (no offence to any students, of course).
One incedent - World Cup Qualifier on Sky Sports. The place is rammed, and the manager has taken over cooking whilst I run plates back and forth. A customer orders a large portion of chips. Once the order is produced and I run it out the customer (who is sat in the upstairs balcony, away from the football) decides that 20 minutes was a horrendous wait for food and decides it's my fault since I'm wearing chef clothes.
Another - A young man orders chips with bacon and cheese (mmm, nutritious!) during another busy period (I forget what was on), and then complains 5 minutes later because his food wasn't RIGHT THERE when he ordered it
.
One more - Another young man orders a burger, and on asking how long the food will take is told it would be around 15 mins (it wasn't busy this time). 10 minutes later, he is practically foaming at the mouth because his food was taking longer than he was told. At which point, my KP decides to walk into the kitchen, explain to me what is happening (I was unaware at this point) and take the ticket with the order on it and crucially the time the order was placed. Funnily enough, the customer shut his trap after that
.
I mean, for freshly cooked-to-order food, we normally aim for 20 mins in non busy periods, and 30-40 mins when the place is rammed. I think that is perfectly reasonable, and the customer will be told if is expected to take longer. I guess some people think that ordering small, easy to cook dishes mean that they will get to jump the queue, unfortunately that isn't the case. Either that, or they think it's McDonalds.
), but the past month or so I've put up with more of these than I have during the entire year of working.Background: I am a pub cook, working at a pub that is part of a student-oriented chain. Hence, the 'entitlement bitch' seems to be prevalent (no offence to any students, of course).
One incedent - World Cup Qualifier on Sky Sports. The place is rammed, and the manager has taken over cooking whilst I run plates back and forth. A customer orders a large portion of chips. Once the order is produced and I run it out the customer (who is sat in the upstairs balcony, away from the football) decides that 20 minutes was a horrendous wait for food and decides it's my fault since I'm wearing chef clothes.
Another - A young man orders chips with bacon and cheese (mmm, nutritious!) during another busy period (I forget what was on), and then complains 5 minutes later because his food wasn't RIGHT THERE when he ordered it
.One more - Another young man orders a burger, and on asking how long the food will take is told it would be around 15 mins (it wasn't busy this time). 10 minutes later, he is practically foaming at the mouth because his food was taking longer than he was told. At which point, my KP decides to walk into the kitchen, explain to me what is happening (I was unaware at this point) and take the ticket with the order on it and crucially the time the order was placed. Funnily enough, the customer shut his trap after that
.I mean, for freshly cooked-to-order food, we normally aim for 20 mins in non busy periods, and 30-40 mins when the place is rammed. I think that is perfectly reasonable, and the customer will be told if is expected to take longer. I guess some people think that ordering small, easy to cook dishes mean that they will get to jump the queue, unfortunately that isn't the case. Either that, or they think it's McDonalds.
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