early check in

[vacation_rentals_suck]

Guest: Dave, I am sitting here at the rental house and was told it was not ready and I couldnt get the keys. There is nobody here, Dave and so I am insisting that I be given the keys immediately

Me: well my screen says it is not ready, keys cant be released until 4

Guest: well you know Dave, we had this problem last year where we couldnt get in until 4

Me: well thats the check in time

Guest: (gritting her teeth) I know thats the stinkin check in time. I am just asking for some flexibility here. I have $250 groceries worth of grocery rotting in the car. We had this happen last year and do you know they refused to reimburse us for them because and basically made it seem like we shouldnt have bought groceries before 4 PM.

Me: I am sorry, the place is not ready

Guest: Dave, you told me it's not ready. How can I get in now?

Me: you can't until 4

Guest: NO sir, I drove 10 hours and I have $250 of groceries here in this truck and 2 kids that need naps. This is unacceptable. Why cant I get in?

Me: because the unit is not ready

GUest: If you tell me one more time it's not ready, I am going to rip you a new one

Me: ma'am, I dont know what else to say

Guest: I do.....tell me I can come get my keys

Me: no ma'am because you can't

Guest: ok you are really pissing me off............put your manager on this phone


Me: ok

GUest: by the way, you're a rude son of a bitch...just thought you should know that

[BrenDAnn]

Wait, wait, so they did this last year, and didn't learn? No...No, I'm not surprised. Was the unit being cleaned? If so, then perhaps they'd prefer to stay in it with it dirty? Oh then you'd get the complaint of "My unit is filthy! You should've cleaned it first, Dave!" Some people, I swear...Your posts always leave me shaking my head and losing hope for humanity, and yet I thoroughly enjoy them!

[jerkface11]

Hell he posted about it last year. If the drive was 10 hours and she got there long enough before 4 to get groceries and have them go bad she had to have left home at like 3 in the morning! Sleep in next year bitch.

[Thuringwethyl]

You know, I used to get really irritated every time I read one of VCS' stories. I mean honestly, what kind of people would...but they...before?????...I...AAAAHHH.....

But now I just laugh. Silly people, thinking that rules don't apply to them.

[Teskeria]

Guest: (gritting her teeth) I know thats the stinkin check in time. I am just asking for some flexibility here. I have $250 groceries worth of grocery rotting in the car. We had this happen last year and do you know they refused to reimburse us for them because and basically made it seem like we shouldnt have bought groceries before 4 PM.

Response: So you knew you wouldn't be able to check in before 4 pm, and you still bought groceries, knowing they would go bad?

[One-Fang]

At least there's a precedent. Last year they didn't get a reimbursement, this year - same treatment.

[jjllbb]

I just don't understand why she expected to get access to it earlier. Its okay to hope that you can get into something earlier. It's okay to ask if you can get into something earlier. But she assumed and demanded.

[Mr Hero]

The post if so full of fail. The CS made too many plans on the assumption that they could get an early checkin. It's great if it's possible, but don't go buying perishables if you're not sure you have a place to store them.

[Racket_Man]

this is just like what happens to me on a delivery. we get back one of those customer surveys. EVERYTHING is great but they ding us for one little thing:

promise time: 30 minutes
actual delivery time: 28 minutes

actual customer comment: my pizza was not delivered on time.

[JLRodgers]

It's a person like that you'd almost want to say "check-in is at 5" after you tell them four, and then when they correct you by saying "but check-in is at 4!" just reply "exactly".