Does this annoy you too?

[flutes_and_fabric]

Our company got in new credit card machines about 9 months ago. It used to be we'd take the card and swipe it. No debit, just credit, no button pushing for customers. Then we got a debit machine. So of course people can't figure it out. All you need to do is read -_- We all keep a tally of how many times we hear this. Ok, here it is. My pet peeve:

They're all different

No, they really aren't. Swipe card, confirm. Debit to credit? Push cancel, select credit, confirm. Argh. I love when people ask me what to do. What does it say? Push yes? Ok, well...push yes. Can't find yes. It's the one that says yes. I put a large, bright yellow post-it next to the yes button that says yes in big bold letters. Why are you pushing the enter button? It's not doing anything because it's telling you to push yes, not enter.

This annoy anyone else?

[Gaki]

Actually, I don't use my card anywhere where I have you use those things except at Wal-Mart at the Pharmacy and still I only go there once a month, so I forget how to do it EVERY TIME I go...most of the time I don't ask what to do with it, I just read the screen, but I have to tell them that I don't remember or they get huffy about me staring at it and reading it.

[flutes_and_fabric]

I'd never get huffy about someone reading it. It has words, therefor it should be read. I forgot to mention, duh they're all different. It's not like one company makes them all. Toilets are pretty similar, but sometimes you get the ones with the flusher on the side, sometimes you get that square little button flusher, sometimes it's automated. They still get the same thing done, just a little differently, but don't complain about it.

[ArcticChicken]

Our process goes something like: Swipe card, pick payment type. No not those buttons, the ones with ATM/Debit, Credit, or EBT written underneath them. Credit? OK, hit the green button. No, not the one with the arrow pointing to "yes", the green one down at the bottom. No, I don't know why the arrows are there. No, Ma'am, don't hit "NO". Why did you do that? Wait, why did you do that again? A THIRD time?! No, it's not asking you if you want cash back, it's credit. No, it has never asked you that. If you'd read the goddamn screen, you'd realize that. Yes, I'm sure, I've only been doing this 500 times a day for 2 years.

Debit? Cool, enter your PIN. Hit enter. No, seriously hit the frikken enter button. The big green one. Yes, that one. Hit enter again. nononono, don't hit the red button. No, it didn't ask you if you wanted cash back, read the fucking screen. Not AGAIN! I told you, hit the goddamn green button. Not the one with the arrow, the green one. Finally, thank you. Payment type mismatch? You said debit, why did you hit EBT, it says DEBIT right over there. OK, now we need to start again. No, it won't charge you twice, that's why you have to swipe it again. Yes, I am sure it's not gonna charge you again. Thank you.

EBT? Hmm, try swiping your card again. Let's try the plastic bag trick. Nope. OK, gimme your card. OK, manual entry, fun. OK, it's your turn. On the PIN pad. The EFT device? It's the freakin' thing where you slide your card. With the buttons. Yes, there. No, EBT, not debit. Manual entry again. It didn't go through, lessee, ah, you don't have enough money. Look, I need to know how much money is on there, I cannot run it for over that amount and have it deduct the amount you have one there, then have you pay the rest. Yes, I really do need to know how much money is on your card. Because you only get three fuckups in a day, then they freeze the card, and you've already screwed up your PIN once. GODDAMNIT! NO YOU CANNOT GET CASH BACK OFF OF YOUR FOODSTAMPS. Dude, you need to tell me if you want to use the debit portion of the card. No, now you have to pick DEBIT!!

Have a nice day!

[fireheart]

I get this repeatedly. Most, if not all, EFTPOS machines in Australia are usually that the customer swipes the card, rather than the cashier. But I still get this repeatedly. They all work the same way as well....swipe card, select account, some ask for cashout after that part, some before you even swipe the card. Then you key in the pin or press OK. But still...I get repeatedly the following:

"*beepbeepbeepbeep*" Me: Sir/Ma'am, you need to select your account.
"They're all different."
"Where's the OK button?"
"I've pressed <button> what do I need to do now?"

And the best one...we take PINs for Visa and MasterCard. I had a lady with an AmEx card, (which we don't do PINs for) go to me...

"But my AmEx has a PIN!"

Umm...???

[bainsidhe]

Our store has two different pads, one is newer and one is older. So even regular customers become confused, because you swipe the cards in different locations and one pad has physical buttons and the other you just press the screen. Minor differences, I know, but enough to make things confusing. I don't mind the customers who take a moment to figure things out, it's the customers who simply won't listen to directions that get under my skin. Or the ones who get so flustered they act like they're going to cry. No really, it isn't that big a deal. Just swipe your card.

[jjllbb]

yessssssss.

I literally worked a register for three MONTHS before a customer actually read the screen and followed the directions telling them how to complete the payment.

Up until that point I didn't even know there were directions on their screen because EVERYONE KEPT ASKING HOW TO DO IT!!

Turns out EVERYONE IS TOO GDMN lazy to READ A SENTENCE!

[IvorTangrean]

this is why I love Canada, we only really do debit or credit.

Credit:
- Hand card to cashier
- Cashier swipes card
- sign bill

Debit:
- Tell Cashier debit
- Swipe card
- select account and enter pin

in all my years of retail I have never seen anyone mess that up too badly

[wagegoth]

The 24-Hour Walgreen's near me has one type of machine in the pharmacy, and another type at the registers.

CVS took over the Long's near me, and they've installed new machines which are weird. You do part of it on the screen and part on the keyboard. I've run into machines that allowed you to do either all on the keyboard or all on the screen, but this is new to me.

Target has been putting in new machines. You can only swipe the card in one direction, from right to left, which seems counter-intuitive for a right-hander.

[alowlypotato]

To be fair, a lot of them are different -- but none of them are really all that difficult.

It's so bizarre. It's like people expect the knowledge to be magically transferred directly into their brains, and when that doesn't happen, they completely freak out.

[alowlypotato]

Target has been putting in new machines. You can only swipe the card in one direction, from right to left, which seems counter-intuitive for a right-hander.

Dude, the Target in my area has machines that actually completely suck in your card, and then spit it back out when you're done.

They make me uncomfortable.

[Midnight12]

gave up years ago on the hope that there would ever be a credit/debit machine "simple" enough for any and everyone. it goes back to if a person or sc doesn't want to pay attention or read then they won't...or the mentality that i know what i'm doing i don't need no help.

[Pagan]

Dude, the Target in my area has machines that actually completely suck in your card, and then spit it back out when you're done.

They make me uncomfortable.

So does ours. I'm always afraid that my card is going to get stuck.

[LadyAndreca]

I've seen them get stuck. You just pop open a panel on the bottom and the card's in there, and you use a pen or something solid to shove it right back out. Usually if it happened, it was because the customer's card was warped just enough to get caught in the machine.

The funny people were the ones that thought the card got sucked "into the internets" somehow...yes, that the card got sucked through that little tiny cord into the computer and they'd never get it back!

[wagegoth]

Dude, the Target in my area has machines that actually completely suck in your card, and then spit it back out when you're done.

They make me uncomfortable.

They had those for a while here, some of the stores still do, but the newer stores and the upgraded stores have the slide ones. They big and red and you do everything on a screen.