SC: guy, walkin in gust. 11pm
Me: superhero, and evil person who is lying...cuz I do that.
Walk in goes as normal, guest asks about our frequent stayer program.
SC: I used to be in it, but I quit awhile ago.
Me: Has it been longer then a year? They often keep the info for at least a year.
SC: Yeah it's been longer then a year.
ME: Okay, well *Reach & get program info* Here is the information pamplet. You can sign up yourself online or I can get all of your information and immediately send it in through our system.
SC: Okay...*starts looking through pamphlet*...Where is the form I fill in? (Did I say that pamphlet had a form? No!)
Me: It's online or I can get you signed up right now. I just need an email address.
SC: (turning into a smart ass) You only need an email address?
Me: Oh, no I meant that I will need that included with the address and that normal information.
SC: *giving me paniced look all of a sudden, 3 other guests have lined up* Wait wait wait, they won't sell my inforamtion to telemarketers will they?
ME: (I have gotten this question before, people just often need assurance.) Nope, they won't. *main company* have a good reputation for a reason.
SC: THEY WILL SELL MY INFORMATION. I refuse to sign up, I changed my mind.
Me: Okay, but I do assure you, especially if you sign up yourself online, your information won't be sold.
SC: I don't want you calling me either! There is always some fine print somewhere that allows them do to that!
Me: We only use the phone number if something is left behind...If you have any problems with all of that please contact *I grab our Assistant Manager's card* management & they will take care of it.
SC: I won't do this (to program)!
Me: That is fine, it is your choice. I swear the company is trustworthy.
SC: No, I know they will sell my information, I have been told all of this before.
Me: Okay, well I am sorry...I swear they won't.
SC: You have no idea! They will start calling & hurassing me & I hate that!
Me: Trust me, I understand. I am just a regular person like you... And all other hotels will at least ask for an address....
(at this point I am sick of this & the people who have lined up clearly think this guy is a paranoid freak. Guest already gave me his info, credit card to swipe, etc etc) Do you want one or two keys?
SC: Two would be good
He was made fun of later by the guest behind him when she said, "Don't worry, I am not worried about telemarketers or anything."
Me: superhero, and evil person who is lying...cuz I do that.
Walk in goes as normal, guest asks about our frequent stayer program.
SC: I used to be in it, but I quit awhile ago.
Me: Has it been longer then a year? They often keep the info for at least a year.
SC: Yeah it's been longer then a year.
ME: Okay, well *Reach & get program info* Here is the information pamplet. You can sign up yourself online or I can get all of your information and immediately send it in through our system.
SC: Okay...*starts looking through pamphlet*...Where is the form I fill in? (Did I say that pamphlet had a form? No!)
Me: It's online or I can get you signed up right now. I just need an email address.
SC: (turning into a smart ass) You only need an email address?
Me: Oh, no I meant that I will need that included with the address and that normal information.
SC: *giving me paniced look all of a sudden, 3 other guests have lined up* Wait wait wait, they won't sell my inforamtion to telemarketers will they?
ME: (I have gotten this question before, people just often need assurance.) Nope, they won't. *main company* have a good reputation for a reason.
SC: THEY WILL SELL MY INFORMATION. I refuse to sign up, I changed my mind.
Me: Okay, but I do assure you, especially if you sign up yourself online, your information won't be sold.
SC: I don't want you calling me either! There is always some fine print somewhere that allows them do to that!
Me: We only use the phone number if something is left behind...If you have any problems with all of that please contact *I grab our Assistant Manager's card* management & they will take care of it.
SC: I won't do this (to program)!
Me: That is fine, it is your choice. I swear the company is trustworthy.
SC: No, I know they will sell my information, I have been told all of this before.
Me: Okay, well I am sorry...I swear they won't.
SC: You have no idea! They will start calling & hurassing me & I hate that!
Me: Trust me, I understand. I am just a regular person like you... And all other hotels will at least ask for an address....
(at this point I am sick of this & the people who have lined up clearly think this guy is a paranoid freak. Guest already gave me his info, credit card to swipe, etc etc) Do you want one or two keys?
SC: Two would be good
He was made fun of later by the guest behind him when she said, "Don't worry, I am not worried about telemarketers or anything."

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