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I got a call from a southern man who sounded VERY drunk (I drank an entire 5th of Vodka on my day off this week so I think I can speak with authority, a pipe under my house burst causing madness and I coped with it poorly at first). He started out by saying he was speaking to another rep and his cellphone died. He has came up on my phone as a call for a Las Vegas hotel named after a city in europe that starts with a P. He started talking about one of our brands named after the company itself that starts with an H and rhymes with the P word. (the IVR will often route unclear speakers wanting the H property to the P property by mistake)
He starts into a long ramble of how he and his mother own a meat company (he even had a meat based diet related name but not spelled quite right) and that their company has a players card (wtf, we don't do that and what business would want a card that encourages gambling?) with tons of play on it and they are super high rollers. Of course I don't find the companies card, he then has me look for his mother's (which also doesn't exist though he had a realistic sounding D.OB. for her). Most of the call I have his card pulled up.
He keeps going on and on about how much money they have and how much they gamble due to their meat company. I take a stab and venture the guess that he has decided to gamble in Vegas instead of his close by southern casino and wants us to hook his high rolling ass up.
This FAILS! When I guess this he flips out. He starts going on and on about how he didn't mean to insult or confuse me. I start to backpedal to figure out what he really wanted. More long rambles about their sweet meat money and finally it comes to be that he has never ever intended to go to Vegas, he wanted to be connected to his small southern casino of the same H name. I transfer him over to one of my coworkers who can book that casino and warn him this guy is drunk as hell, then we look at the card together with the guy still on hold, this guy has about $2xx of play spread over yearly casino visits from 2003-2008. Before I transfered him over he begged me to tell the southern casino what a high roller he is and how he needs a jet and $1,000 bounce-back cash (yes players who gamble lots of money get given money just for gambling lots of money). I tell the other rep this is a joking way and transfer the guy over.
The other rep suffers thought 10 minute long meat rambles, lets the guy know that he is in the same office I am and I did let him know what a high roller he is lol. The guy won't shut up talking about meat my co-irker checks the dates he wants to come out and finds two slow nights available free to this guy. He can't get a word in edgewise through the meat millionaire ramble to tell him the good news. He puts the guy on hold for over 5 minutes hoping the guy will wear out. He does and then when told the good news he is so thankful for his two free nights that he wants to fly to Vegas and give us MEAT! I'm not holding my breath.
WOW!
He starts into a long ramble of how he and his mother own a meat company (he even had a meat based diet related name but not spelled quite right) and that their company has a players card (wtf, we don't do that and what business would want a card that encourages gambling?) with tons of play on it and they are super high rollers. Of course I don't find the companies card, he then has me look for his mother's (which also doesn't exist though he had a realistic sounding D.OB. for her). Most of the call I have his card pulled up.
He keeps going on and on about how much money they have and how much they gamble due to their meat company. I take a stab and venture the guess that he has decided to gamble in Vegas instead of his close by southern casino and wants us to hook his high rolling ass up.
This FAILS! When I guess this he flips out. He starts going on and on about how he didn't mean to insult or confuse me. I start to backpedal to figure out what he really wanted. More long rambles about their sweet meat money and finally it comes to be that he has never ever intended to go to Vegas, he wanted to be connected to his small southern casino of the same H name. I transfer him over to one of my coworkers who can book that casino and warn him this guy is drunk as hell, then we look at the card together with the guy still on hold, this guy has about $2xx of play spread over yearly casino visits from 2003-2008. Before I transfered him over he begged me to tell the southern casino what a high roller he is and how he needs a jet and $1,000 bounce-back cash (yes players who gamble lots of money get given money just for gambling lots of money). I tell the other rep this is a joking way and transfer the guy over.
The other rep suffers thought 10 minute long meat rambles, lets the guy know that he is in the same office I am and I did let him know what a high roller he is lol. The guy won't shut up talking about meat my co-irker checks the dates he wants to come out and finds two slow nights available free to this guy. He can't get a word in edgewise through the meat millionaire ramble to tell him the good news. He puts the guy on hold for over 5 minutes hoping the guy will wear out. He does and then when told the good news he is so thankful for his two free nights that he wants to fly to Vegas and give us MEAT! I'm not holding my breath.
WOW!
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