Following policy=Rude

[Food Lady]

Couple from today:

I don't know why, but does it matter?

SC: Can I get change?

me: We're not allowed to give change.

SC: Why not?

me: I don't know why, but it's what I've been told.
SC: So I have to buy something? *catbutt face*

me: I guess so...

SC: Nevermind. *huffs & walks off*

I find out later she told my CW I was rude. telling you what you don't want to hear apparently equals rude.

Get off the phone Had a lady who took not 1, but 2 phonecalls while in line. It was busy, maybe 20 people in line. And she had a lot of very large items. The mngr unloaded her cart because it was obvious she was too busy yapping.

[Red_Dazes]

Lame with the change thing. we can't make change either, but it's only cause we can't open our drawers with out a sale or a manager.

...as for the lady on the phone.. I would have waited... seen she was NOT going to unload her things and helped the person behind her.... *shrug* She complains you can say "I'm sorry... you seemed SO busy I didn't want to interrupt you"

Then again... I feel like a bitch today...so......*cough*

[Apathy]

Telling you what you don't want to hear apparently equals rude.

Oh wow does it ever!

Telling people negative things is also poor customer service.

[Food Lady]

It's also "mean". Had that one last year. Mngr told me the guy said I was mean. Um, is this 5th grade?

[taxguykarl]

And if the SC is question is not a WASP, following policy is also racist.

[bainsidhe]

I understand the change thing, only because we've had issues with quick-change artists and also outright theft. Every time the drawer opens is a chance the wrong amount goes out. Besides, late Saturday night when nary a bank is open, what makes you think we'll give up one of our few rolls of quarters just because you have laundry?

[Irving Patrick Freleigh]

In my corner of Cheeselandialand, there are boatloads of short-change artists.

One hit a grocery store in the next town over last week. An older white guy. They come in all shapes and sizes.

Clearance swamp policy is that change is never to be made at the registers. You shut your drawer and direct the person to the service desk instead.

[Food Lady]

Our policy is no one gives change, not even the Service Desk. It's because we pay a service to deal with it. I just found this out, didn't know at the time of OP.