The customer's suck is impossible to gauge!

[Mr Hero]

I will <3 forever all those who got this reference.

I can't really call him a customer, but he was still sucky. I got a series of phone calls all from the same voice. I'm pretty damn good at recognizing voices. Each time he calls, he asks for a different room number. First 204, then 206, then 208. It's kinda late at night, so after being connected, I figure enough is enough. I'm on to him.

SC calls again.
SC: Can I be connected to 205?
Me: What's the name of the guest you're trying to reach?
SC: Carlos Sumgai (Pronounced Some Guy)

It's not common, but I very much doubt a person with an asian last name would be given a hispanic first name. This is the actual name he gave me, and I doubt it was a real person.

Me: I'm sorry, but I have no one registered by that name. Is the room under a different name?
SC: Just put me through to 205. You're wasting my time.

Oh no you didn't! It's on! You've got to remember who has the power here. Not only am I less willing to comply, I am going to make it harder for you.

Me: Who is it again you're trying to contact?
SC: Carlos Sumgai
Me: How do you spell that?
SC: S-U-M-G-A-I
Me: I'm sorry, but there's no one here by that name.
SC: Hangs up

Maybe I'm being a bit sucky, but if you're calling a bunch of different rooms late at night, I WILL make sure you know who you're calling.

Does anyone remember that scene in Wayne's World where they're ordering Chinese and Wayne orders Cream of Sum Yun Gai? I didn't understand this joke until years later. I think the name given was a variation on this name.

[EricKei]

I will <3 forever all those who got this reference.

The title? Final Fantasy XI. It's the "con" reading for NM's (Unique mobs) and certain other nasties.

Been awhile since I played, tho >_<

[thehippie777]

At our hotel here, we are required to have both a name and the room number that goes with at any time of the day. It's a requirement of the parent company training. fun. I accept only first names (bar invites), as long as they have an idea who they are trying to get ahold of. I have gotten "I have no idea" far too many times...sad.

[edible_hat]

Does anyone remember that scene in Wayne's World where they're ordering Chinese and Wayne orders Cream of Sum Yun Gai? I didn't understand this joke until years later. I think the name given was a variation on this name.

A couple of years ago, I found out that Wet Ho Phun is a real dish.

[Mr Hero]

At our hotel here, we are required to have both a name and the room number that goes with at any time of the day. It's a requirement of the parent company training. fun. I accept only first names (bar invites), as long as they have an idea who they are trying to get ahold of. I have gotten "I have no idea" far too many times...sad.

My hotel doesn't have a specific policy. We usually go by blind faith. Most of the callers ask for the guest's name anyways. I really should ask who they're trying to reach if they just tell me a room number.

The title? Final Fantasy XI. It's the "con" reading for NM's (Unique mobs) and certain other nasties.

Been awhile since I played, tho >_<

I still play. Earlier this week I was farming in one of my favorite spots, and I got a Notorious Monster twice, and just yesterday I was helping someone with a quest when we ran into Aquarius, so those NM's inspired the title of what would be my next story.

Anyways, enough of my preferred MMO. After the events in my original post, SC called again.
SC: Can you connect me to 206?
Me: Sure, what's the last name of the person you're trying to reach?
SC: J-E-W- (I don't remember the rest of what he told me)
Me: I'm sorry, but there's no one in that room by that name.
SC: By what name?
Me: The J-E-something you told me.
SC: Do you want a creampie in your face?
I hang up on him.

[csquared]

I wonder if you stopped someone from pulling a stunt like this:

http://www.foxnews.com/story/0,2933,532241,00.html

[AccountingDrone]

I wonder if you stopped someone from pulling a stunt like this:

http://www.foxnews.com/story/0,2933,532241,00.html

Maybe, I would find it believable they were trolling for a sucker.

I do hope they actually manage to catch them, that type of pranking sucks ass. I have no trouble with little stuff like managing to paint someones ass with blue indicator the night before their wedding ... but damage to someones property! Just like I watched about 15 minutes of jackass while waiting in line at a store a few weeks ago ... holy shit, people find it funny that they are destroying property and soing very unsafe practices, filming it and marketing it. No wonder we have prankers getting people to do 10s of thousands of dollars of damage to hotels ...

[mattm04]

Maybe, I would find it believable they were trolling for a sucker.

I do hope they actually manage to catch them, that type of pranking sucks ass. I have no trouble with little stuff like managing to paint someones ass with blue indicator the night before their wedding ... but damage to someones property! Just like I watched about 15 minutes of jackass while waiting in line at a store a few weeks ago ... holy shit, people find it funny that they are destroying property and soing very unsafe practices, filming it and marketing it. No wonder we have prankers getting people to do 10s of thousands of dollars of damage to hotels ...

I'm more concerned that some employee would believe that you can silence a fie alarm after you pulled it by smashing a sprinkler head (which would trigger the flow switch and trip the alarm anyway) and breaking out a window.

[Mr Hero]

I wonder if you stopped someone from pulling a stunt like this:

http://www.foxnews.com/story/0,2933,532241,00.html

When I told my supervisor this morning about the series of calls I got, that was exactly her theory.

If the douche calls again on my shift, I plan to put up a fight before I "give in" and transfer the call to the cordless. I'll even feign a groggy voice like I had just been woken up. I REALLY want to mess with this guy's head a little.

[thehippie777]

When I told my supervisor this morning about the series of calls I got, that was exactly her theory.

If the douche calls again on my shift, I plan to put up a fight before I "give in" and transfer the call to the cordless. I'll even feign a groggy voice like I had just been woken up. I REALLY want to mess with this guy's head a little.

Prolly a good plan, considering a parent company hotel of my hotel was mentioned in that ad....... .... .....

Causing people to cause damage, is like screaming FIRE in a crowded theater. These people need to be arrested.

[Polenicus]

I still play. Earlier this week I was farming in one of my favorite spots, and I got a Notorious Monster twice, and just yesterday I was helping someone with a quest when we ran into Aquarius, so those NM's inspired the title of what would be my next story.

Ah, Aquarius. I have fond memories of him from when people still did XP parties in the Boyhada Tree, me being puller, and not paying much attention to what I thwocked with my crossbow...

I needed COUNSELLING after what that crab did to me.

But it seems to be a universal fact that people do not understand the measures put in place to protect their privacy and yet ensure people can still contact them. They complain, do their best to circumvent them, and then freak out when things inevitably don't work like they're supposed to.

For instance, at the site where I'm working (Construction site for a mall) one of the things we must do is when a courier delivery comes in for a particular contractor, since the site is hard hat only, I or the courier has to call them to come down to the loading dock to get their stuff.

But there are contractors who refuse to give out their cell phone number, and where it's actually required by the form, they put in '555-555-5555' or some nonsense.

Then they wonder why they're not getting their deliveries.

[JianWolf]

when this happens in my motel... and they are being unreasonable - i just put them through to the laundry room. because they NEVER know the last name. And sometimes they will describe the person and/or their car to me.

Uh.. I have not personally seen everyone that is here - or I've seen 10 people that fit what they tell the person looks like.

And I can't tell the differance in rims. give me something i can work with... make/model color

But my fav is the ones who are looking for thier brother/sister/husband... yet don't know his name. first or last. uh-huh. suuure.

[infinitemonkies]

Yeah, this sort of thing happens constantly in hotels.

I had 2 memorable ones last week:

1. Guy calls for a room that doesn't exist, gets patched through to me at the front desk. He's talking super fast, and rambling a lot. Eventually I piece together that he got a number from some girl in a bar a few days earlier.

I tell him "Look, she probably just gave you a fake number to get rid of you, but even if she was interested, she probably doesn't want to get woken up at 5am on a weekday to get hit on by some asshole on a coke binge who can't even remember her name." Click.

2. Super-sketchy looking 'street person' of about 50 or so comes in looking for his "friend." Doesn't know his last name, doesn't know his first name, isn't sure if he's staying at this hotel. Describes his 'friend' as about 20ish, with spikey blond hair, and drives a brand new red Mustang with Alberta plates. Claims they met in a bar they day before, and he needs to get his ID from the young guy's backpack.

Right. A.) You were in a bar, but you know what this guy drives. B.) You were in a bar, but he had his backpack with him, and C.) being a total stranger, you asked him to carry your ID for you.

Perfectly understandable, I'm always taking my various cards out of my wallet and asking random passers-by to hold on to them for me, then later spend days scouring the city to track them down. Just yesterday I asked a girl at Dairy Queen to hold onto my library card for me. It'll be easy to find her again, she wasn't wearing a hat.

I'm sorry, but even if your new drugdealer were staying in here, I wouldn't tell you. Now get the hell out of my hotel and off my property before I call the cops.

[XCashier]

Does your hotel have Caller ID or any way to trace this jerk's number? I would notify the police and let them know this guy has been constantly calling you and you believe he's up to no good.

[octopi23]

The customer's suck isn't impossible to gauge. Rather....

IT'S OVER NINE THOUUUUSAAAAAND!