Because, yeah, it's entirely the workers' fault someone held the line up for an hour.

[Digitalpotato]

You know those people who come in and then order enough food for their entire extended family and more, without calling in so we could get stuff ready ahead of time? Well today one of those people showed up today at Subway.

He started saying he just wanted a footlong...then afterwards he kept saying "Nonono I'm not done yet" and for literally every one of the fourty three footlongs he ordered in the end, he'd always cut off the sandwich worker saying "Waitwaitwait I'm not done YET". Then he emptied the entire cookie display case and in the process of making subs emptied out ALL our meatballs (and we obviously aren't going to make anymore when we close in 2 hours because if we do then nobody would want them) and had enough chicken to put the Chicken Fetish Club to shame It cost him several hundred bucks and it literally took an HOUR to take this dude's order.

Yet despite this...people waited the ENTIRE HOUR. They REALLY Wanted their Subway...it'd have been faster to walk to the subway open full time in the time it took for this guy to deplete our entire supply of meat and veggies.

Then the poor customer after him took it out on us. Seriously I admit it sucks you got stuck behind the person ordering enough food to feed Ethiopia for a day and that you wanted meatballs, but he also wrote in a complaint saying that we were working too slow and that we held him up for an hour. Dude?! It's not our fault someone gummed the line up for an hour and didn't even let you through because you only had a 6 inch!

When the manager comes back and hears our side she'll probably toss that coupon.


Bonus: Band camp kids trashed the lounge today in the student centre. Yes, last day at band camp so let's celebrate it by throwing food everywhere! They made a MESS. Smudged pizza on the TV (how they got that high when half of them were 4'11" at most I have no idea), chipotle stains in the comfy chairs, puddles of soda (thankfully not piss), and garbage everywhere. The Janitors better be getting overtime for this. Bad enough they already clean up after Vinshit Van Gogh on a regular basis during the school year.

[cawaker]

lol why on earth did you let the guy order that many? after 5 i'd be like no more for you!

[Jay 2K Winger]

After five, I would have asked him, "Sir, how many sandwiches are you ordering?" If he'd said anything above 10, I'd have asked the guy behind him how many he was ordering. Just one six-inch? "Let me help him real quick, then get back to your order."

And I probably would have cut him off at 10 subs, too, and told him "Plan ahead and call ahead next time."

This reminds me of when the wholesale club started advertising our "call ahead" service, or whatever they called it. Basically, you could fax in a large order, and pick it up and pay for it the next day. Emphasis on "the next day." It even specified on the advertisements (posters, etc.) that 24 hours were required to process these orders.

One lady faxed her order, then called us up to see if we'd received it. MOD goes upstairs to the fax, finds it, confirms for the lady "We have it." She shows up an hour later and tries to throw a shitstorm because it wasn't ready, never mind that we'd JUST picked the order up off the fax. MOD shut her up and told her in no uncertain terms the order would be ready TOMORROW, as advertised.

[jjllbb]

After five, I would have asked him, "Sir, how many sandwiches are you ordering?" If he'd said anything above 10, I'd have asked the guy behind him how many he was ordering. Just one six-inch? "Let me help him real quick, then get back to your order."

I tried something like that in my store. I checked out this woman and after we've finished her transaction just as she's about to walk away she asked a complicated question about inventory and shipping etc that required some research on our ancient computers. I knew it would take a while. I told her that the woman after her only had to do a quick return (literally just scanning the receipt, the item and hitting an okay button) and that I could look it up just after that and she FLIPPED THE EFF OUT.

She starting saying things like "YOU'RE TAKING HER EVEN THOUGH I'VE BEEN IN LINE? I WAS WAITING FIRSTTTTT!!!

And she just ran away in a huff.

[mattm04]

After five, I would have asked him, "Sir, how many sandwiches are you ordering?" If he'd said anything above 10, I'd have asked the guy behind him how many he was ordering. Just one six-inch? "Let me help him real quick, then get back to your order."

And I probably would have cut him off at 10 subs, too, and told him "Plan ahead and call ahead next time."

This reminds me of when the wholesale club started advertising our "call ahead" service, or whatever they called it. Basically, you could fax in a large order, and pick it up and pay for it the next day. Emphasis on "the next day." It even specified on the advertisements (posters, etc.) that 24 hours were required to process these orders.

One lady faxed her order, then called us up to see if we'd received it. MOD goes upstairs to the fax, finds it, confirms for the lady "We have it." She shows up an hour later and tries to throw a shitstorm because it wasn't ready, never mind that we'd JUST picked the order up off the fax. MOD shut her up and told her in no uncertain terms the order would be ready TOMORROW, as advertised.

I had one of those except spineless MOD was on. Sc calls asks some questions about special order items we can make including lead time. I answer them and ask SC if she would like to place an order. SC says no. About an hour later SC show up looking for said items. Long story short SC complains and mod gives them the item for free the next day, about $35.

[Mr Hero]

I wouldn't be surprised if you worked at the Subway I frequent. The assistant manager gave me another discount like she often does. A little after I sat down she steps out from behind the counter to refill her drink. I stop her as she passes my table.
Me: Thank you again for the discounts. I know you don't have to give me one' but I appreciate when you do.
Her: (and this is the part that's relevant to the thread) We appreciate that you're always polite. Even when there's a wait, you are still curtious when it's your turn to order.

Bonus: Band camp kids

I hope there weren't any flautists in the group who saw American Pie.

[TheTigress]

That's seriously Effed up. Like many others have pointed out I would have flat out asked the dude how many he was planning on getting total and then cut him off if it was anything more than 10. That was just inconsiderate/rude/and douchy on his part to do that.

But then again these are Subway SCs we are talking about! Where sandwiches are SERIOUS FUCKING BUSINESS!

And I stole your 'Chicken Fetishist' phrase because it's so awesome and true. Now on when I see someone get a lot of chicken related orders, "Chicken Fetishist" pops up in my head.

[Andara Bledin]

After the second "[i]Wait, wait, wait," I'd have asked him, point blank, how many sandwiches he wanted, and told him that whatever number he chose would be all he would be getting.

^-.-^

[Gravekeeper]

<ventures off the beaten path>

Honestly, I'd be upset with you too for letting Papa Douchebear monopolize the entire establishment for an hour. No offense. You may be acting under directions from your corporate overlords. But still, an hour? I'd be polite, yeah, but I likely would have said something to you about it and registered a complaint with management. ( Else they'll never listen. ).

To be blunt, I should not have to walk to another Subway because this one is incapable of controlling a Douchebear.

You should have cut his ass off. ><

[flutes_and_fabric]

What I wanna know is what band camp is this and what age ranges? I've participated in over 20 camps around the US and Europe and interned in 8 more. I don't remember the kids being that crazy. Band camp is definitely not like the American Pie movies would have you believe, allthough I guess I went to the more nerdy 8 hours a day in a practice room camps. The kids in our county camp were pretty good. I think the worst our marching band ever does during camp time is the spirit days. Cross dress day is always on the same day as freshmen move in. It's great because the marching band kids have already been on campus for 2 weeks and really know each other and feel comfortable with each other. Actually, our band is really close with our football team so there's always a fashion walk-off between the two groups at lunch time. Yeah, got a little off topic there.

[TexasT]

In all fairness, would the SC have been honest with the number? In the end, corporate would probably see "43 sandwiches in an hour" and think it was a good afternoon. If anything, they'd praise the artists for doing them so fast.

[Racket_Man]

<ventures off the beaten path>

Honestly, I'd be upset with you too for letting Papa Douchebear monopolize the entire establishment for an hour. No offense. You may be acting under directions from your corporate overlords. But still, an hour? I'd be polite, yeah, but I likely would have said something to you about it and registered a complaint with management. ( Else they'll never listen. ).

To be blunt, I should not have to walk to another Subway because this one is incapable of controlling a Douchebear.

You should have cut his ass off. ><

but the thing GK is that anyone above peon DOES NOT care what they THINK, the only thought management has is


$$$$$$$$$$'s

so it took them an hour to get is assholes order done. who cares! the company made money even though they are going to piss off customers AFTER this guy leaves (as shown in the OP).

weget that kind of crap all the time at the pizza place. some jerkoff corp idiot will call in the middle of lunch and try and order like 20 pizzas and WANT them in 30 minutes. NOPE NOT HAPPENING not even possible using both of our ovens. sorry it will be at 1 hour or more (and I KNOW I will get stiffed on this kind of order just because we could not accomodate them)

CALL AHEAD NEXT TIME. you will get your order when YOU want it then

[Irving Patrick Freleigh]

I can't say I blame the OP too much in this one.

The guy who held up the line did buy several hundred dollars worth of food. The people who may have left in protest most likely wouldn't match that amount. If you've got management who's only concerned with how much money they take in (and these days who doesn't?) your hands may be tied.

Personally, I'd had forced the guy to tell me exactly how many subs he wanted instead of going one at a time. But I'm not going to rip the OP for not doing that.

[Boozy]

Digitalpotato is here to vent about a bad customer. He's not asking you all for tips on how to improve his efficiency at work. I'm sure we all get enough of that from our managers.

Please resist the urge to throw in your two cents about what you would have done. You weren't there. It's easy to come up with neat little solutions when you're sitting at home in front of a computer and not in the stressful environment of a packed Subway. Thanks.

[Digitalpotato]

And I stole your 'Chicken Fetishist' phrase because it's so awesome and true. Now on when I see someone get a lot of chicken related orders, "Chicken Fetishist" pops up in my head.

I doubt the chicken fetishsts out there are like the ones out here.

We literally had to charge someone almost $10 for a 6-inch because there were FOUR Chicken breasts on there.

And we really should have asked how much he was getting. I was stuck on Veggies and coudln't do so when doing this order. :< But he was DEFINITELY instructed to call in. We do that to everyone who orders about 6 subs in the middle of lunch, not all of them know we can do that apparently.

Thanks Boozy.