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I am beginning to doubt the intelligence of the human race

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  • #1

    I am beginning to doubt the intelligence of the human race

    MATH FAIL
    in between deliveries tonight I took the following almost phone order

    me: your luckless delivery driver
    SC a person who I realy wonder how they made it through grade school

    me: thank you for calling pizza and wing place. how may I help you???
    SC: Yeah have you got any specials on wings tonight???
    me: No I am sorry but we are not running any wing specials or combos at this time
    SC: OK. so what size orders of wings do you have???
    me: we have 4, 8, 14, and 22 piece orders
    SC: OK how much is your 22 piece wing???
    me: $14.99 (remember this price)
    SC: COOL I would like to order some wings for delivery.
    me: no problem may I get your phone number?? (gets info)
    SC: I would like to order 2 (two) 22 piece order of bone-in Buffalo medium wings and 2 (two) 22 piece orders of bone-in Buffalo Burnin HOT wings

    (note that this is a total of 88 wings)

    me: (asks standard upsell questions and gets a negative responce) OK your total with sales tax and delivery charge will be $65.18. and will this be cash, credit or debt.
    sc: AAAAAAAAAHHHHHHHHHGGGGGGGGGG (yes that is the sound he made) that is just waaaaayyyyyyy expensive
    me: well you did order 4 22 piece order of wings and I did quote the price of $14.99 PER order
    SC: well that is JUST TOOO EXPENSIVE. I am going to order from some where else <click>

    not sure why he thought the price was so high. he seemed to be very enthusiastic befiore I gave him the total. I know our wings are a bit pricey but come one how hard it is to do the math??? I know 4 times 15 = 60 or 2 times 30 = 60 but this guy just did not seem to get that

    Communication Breakdown

    I got to "deliver" this one

    me: again your hapless delivery driver
    SC: bad SC bad SC and a new customer to boot

    I get dispatched on this delivery. I roll down the road and pull up to the apt complex and hussle my way up to SC's door. I ring the doorbell and wait. and wait. and wait. I ring the bell again and wait. and wait somemore.

    finally SC come down the stairs and answers.

    me: (give standard new customer greeting)
    SC: (gives me a funny look)
    me: Did you order large pizza and an 8 piece wing??
    SC: (tentativelty) yesssss
    me: OK your total is $21.08
    SC: (gives me a funny look again as he clutches his CC)
    SC: UHHHHHHHH We canceled that order and ordered from a different place
    me:OK??????????? (now I give him a funny look
    SC: the total they gave us just did not seem right or match what we though it should be (his exact words)
    me: did you just call and cancel the order because I just got this and the order was still active when I left. (I got dispatched on this order did I NOT!!!)
    SC: Oh we called a while ago (considering it only took me about 8 - 10 miniutes to get there this IS possible depending on your defination of a while ago). we did not even give them our CC number or anything (not sure what that means at this point)
    me: OK sorry for bothering you (ASSHOLE)

    as I am walking back to my car, I get on my cell and call the store. Talk to the MOD. It turns out this jerkoff placed the order and was supposed to be calling back with a CC number but NEVER mentioned canceling the order to the order taker.

    thanks asswipe you just wasted my time and gas when I could have been earning money. AND you just cost my company some money. next time have the decency to call back and explictly cancel the order so I do not waste my time and gas
    Last edited by Racket_Man; 07-23-2009, 08:02 AM.
    I'm lost without a paddle and headed up SH*T creek.
    -- Life Sucks Then You Die.

    "I'll believe corp. are people when Texas executes one."
    Tags: None
  • #2
    Just begininning to doubt??? You haven't worked CS or retail long enough. Give it a couple more weeks. You'll join the rest of us in KNOWING that the majority of the human race is dumber than an earthworm. (No insult intended to earthworms!)

    Comment

    • #3
      Yeah, faith in humanity is a rare commodity around here! I still have some, but not because those crackheaded sheeple haven't tried to demolish it all! They try, but I resist!

      *repeats to herself*

      Some people don't suck,
      Some people don't suck,
      Some people don't suck!

      *doesn't think it is working*

      A little more on-topic, my ex used to deliver pizzas and wings - I wouldn't wish that job on ... well, my ex! What is it about ordering food over the phone that drops people's IQs by 30 points instantly? We could be rich if we could only figure it out!
      "You mean you don’t have the one piece of information you actually need? Well, stick your grubby paws in the crayon box, yank one out and colour me Fucking Shocked Fuchsia." - Gravekeeper

      Comment

      • #4
        My first thought on the first idiot was that he was probably stoned. That sound just like some of the potheads roommates I had in college, who would order mountains of food without thinking about the price. THe difference is they had more money than brains and wouldn't bitch about it.


        As far as the second one goes.......time to add them to the delivery blacklist.
        "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

        RIP Plaidman.

        Comment

        • #5
          Both stories are about LAZY mofos. Rather than roughing adding it in their heads SC's wait for the total to see how much it comes to. They don't even bother to consider all the time and energy people are wasting on them.

          The delivery guy was just too lazy to call back and was one of those people who figured if he didn't provide a way to pay it would all just 'work itself out somehow'

          LOSERS.

          Comment

          • #6
            What a jerk that second guy was to just let you deliver food without intending to pay for it. The SEP field is strong with this one As for the intelligence of the human race, most people are fine but there's a definite percentage that makes us all look bad. Hopefully nobody is looking...
            !
            "For truth is always strange; stranger than fiction." -- Lord Byron

            Comment

            • #7
              That second one makes me wonder why pizza places don't have a "if you don't cancel before it's out the door, you still owe *% of the total cost%*" policy. Especially since a number of places have at least 15 minutes from order to it being cooked.

              Comment

              • #8
                "I am beginning to doubt the intelligence of the human race"

                I remember those madcap, carefree days when I still had doubts. When I still thought that most people had some smarts.

                Nowadays, after thirty-one years dealing with customers, I am baffled as to how we, as a species, ever made it out of the trees.
                I have a map of the world. It's actual size.

                -- Steven Wright

                Comment

                • #9
                  Quoth TonyDonuts View Post
                  "I am beginning to doubt the intelligence of the human race"

                  I remember those madcap, carefree days when I still had doubts. When I still thought that most people had some smarts.

                  Nowadays, after thirty-one years dealing with customers, I am baffled as to how we, as a species, ever made it out of the trees.
                  my title was a big chunk of scarcasm. after being in the work world (retail, food, and office) for 32 odd years. I lost my faith a LOOOOONNNNNGGGGGGG time ago
                  I'm lost without a paddle and headed up SH*T creek.
                  -- Life Sucks Then You Die.

                  "I'll believe corp. are people when Texas executes one."

                  Comment

                  • #10
                    In response to the thread title, I believe this sums it up quite nicely...

                    "Only two things are infinite, the universe and human stupidity, and I'm not sure about the former."
                    --Albert Einstein
                    "Eventually one outgrows the fairy tales of childhood, belief in Santa and the Easter Bunny, and believing that SCs are even capable of imagining themselves in our position."
                    --StanFlouride

                    Comment

                    • #11
                      I find it saves an enormous amount of time and effort to just assume everyone is both an idiot and an asshole, then later apologize to the extremely rare individual who is neither, (who, being neither, will understand and graciously accept said apology.)
                      Aliterate : A person who is capable of reading but unwilling to do so.

                      "A man who does not read has no advantage over a man who cannot" - Mark Twain

                      Comment

                      • #12
                        Most passengers that I deal with on a daily basis simply are a bit thick.
                        No longer a flight atttendant!

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