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Today I ran into a first for me. I got cussed off for doing exactly what the customer requested..bhahahahah!
Scenario lady calls up screaming and ranting because she ordered this afternoon and asked for an email copy of the receipt and none had arrived. Long story short she'd called back five times and still no receipt. I took her information, pulled up the order and saw what the problem was immediately. She has one of the three email providers that sometimes randomly blocks our emails.
But every time I tried to get a word in edgewise or start to try to explain or help her she yelled over me, screaming and cursing what a fly by night company we were and how we were the devil and stealing her info and not doing what we should do, yadda yadda yadda eleventy1111111!!!!!!! Cancel her order because we were ripoff clowns! We'd ruined her life and this was the worst day of her life.
I waited for Yack-Zilla to pause long enough to take a breath after ten minutes of trying to fruitlessly explain our emails were probably in her spam folder and I replied, "OK ma'am I am canceling your order and refunding your money. Have a nice day." As my finger is on the disconnect button I hear the scream, "Don't you DARE cancel my order or hang up on me!"
Words cannot describe the great joy I derived in telling her, "Ma'am, you requested I cancel the order so I did just that." 'Click'
Dont' freakin' tell me to cancel your order and then freakout when I do so.
Scenario lady calls up screaming and ranting because she ordered this afternoon and asked for an email copy of the receipt and none had arrived. Long story short she'd called back five times and still no receipt. I took her information, pulled up the order and saw what the problem was immediately. She has one of the three email providers that sometimes randomly blocks our emails.
But every time I tried to get a word in edgewise or start to try to explain or help her she yelled over me, screaming and cursing what a fly by night company we were and how we were the devil and stealing her info and not doing what we should do, yadda yadda yadda eleventy1111111!!!!!!! Cancel her order because we were ripoff clowns! We'd ruined her life and this was the worst day of her life.
I waited for Yack-Zilla to pause long enough to take a breath after ten minutes of trying to fruitlessly explain our emails were probably in her spam folder and I replied, "OK ma'am I am canceling your order and refunding your money. Have a nice day." As my finger is on the disconnect button I hear the scream, "Don't you DARE cancel my order or hang up on me!"
Words cannot describe the great joy I derived in telling her, "Ma'am, you requested I cancel the order so I did just that." 'Click'
Dont' freakin' tell me to cancel your order and then freakout when I do so.
sorry I couldn't find a "yerabitch" card so I went with congratulations.
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