Has there been a moratorium on their use? I know I learned them in grade school, so why is it that some of my customers forget of their existence until it's dragged out of them? It's even worse that these customers are usually in the drive-thru. Here are some of the more memorable ones:
1. "I want two vanilla."
Really? If the two vanilla are the same, then there are at least two dozen possibilities that the dairy store could sell you. If you want me to choose, I'll gladly sell you the most expensive item. It would easily set you back $100. This guy ended up wanting shakes.
2. "Can I have the real fruit and juice smoothie."
I'm glad you took the time to read the menu board, truly. However, if you were to continue reading, you would see the flavors of the smoothies. What you told me was merely a colorful description thought up by corporate to use in place of "smoothie".
3. "I would like (random #) of white milk."
As opposed to what? Gray, blue, pink? I don't know where you normally buy milk, but here it comes in whole, 2% and skim.
4. Here's a kicker I had the last time I worked as verbatim as possible. I was running drive while my coworker used the bathroom. A couple drove up combining their lack of adjective use with several other pet peeves: ordering from the passenger seat and not listening.
DM: Driving Male SF: Sucky Female Me: My bitter half
Headset beeps.
Me: (Greeting Spiel)
DM: Just a moment
Moment passes.
DM: Could I have 1 scoop coffee.
Me: "internal sigh" In a cup or a cone.
SF: (not listening)2 coffees.
Me: "internal eye rolling" (failing to harness presumed telepathic powers and still in a nice tone) Did you want two 1 scoops of coffee or 1 two scoop of coffee.
SF: 2 COFFEE. (screeched in an "Oh my God, how can you not know what I'm not conveying through my lack of word usage" tone)
Me: (removing mental gloves; puts on "talk to idiot tone") Did, you, want, two, 1 scoops, of, coffee, or, 1, two scoops, of coffee?*
SF: (slightly less screechy but clearly offended tone) two 1 scoops.
Me: (still in my tone) in cups or cones.
SF: Cones.
Me: Plain, Sugar or Waffle.
SF: Plain.
Me: Anything Else for you today?
SF: one 2% milk.
Me: Would that be all?
SF: Yes.
Me: (gives total)
When they reached the window, the transaction went through quietly. I believe SF saw the error of her ways, or didn't want to complain to me as I'm 6'6" and 375+lbs
Normally I don't do things like this, but that tone just irritated me. I also am leaving for school in two weeks and could care less if they complained.
*The pauses weren't long enough for periods.
1. "I want two vanilla."
Really? If the two vanilla are the same, then there are at least two dozen possibilities that the dairy store could sell you. If you want me to choose, I'll gladly sell you the most expensive item. It would easily set you back $100. This guy ended up wanting shakes.
2. "Can I have the real fruit and juice smoothie."
I'm glad you took the time to read the menu board, truly. However, if you were to continue reading, you would see the flavors of the smoothies. What you told me was merely a colorful description thought up by corporate to use in place of "smoothie".
3. "I would like (random #) of white milk."
As opposed to what? Gray, blue, pink? I don't know where you normally buy milk, but here it comes in whole, 2% and skim.
4. Here's a kicker I had the last time I worked as verbatim as possible. I was running drive while my coworker used the bathroom. A couple drove up combining their lack of adjective use with several other pet peeves: ordering from the passenger seat and not listening.
DM: Driving Male SF: Sucky Female Me: My bitter half
Headset beeps.
Me: (Greeting Spiel)
DM: Just a moment
Moment passes.
DM: Could I have 1 scoop coffee.
Me: "internal sigh" In a cup or a cone.
SF: (not listening)2 coffees.
Me: "internal eye rolling" (failing to harness presumed telepathic powers and still in a nice tone) Did you want two 1 scoops of coffee or 1 two scoop of coffee.
SF: 2 COFFEE. (screeched in an "Oh my God, how can you not know what I'm not conveying through my lack of word usage" tone)
Me: (removing mental gloves; puts on "talk to idiot tone") Did, you, want, two, 1 scoops, of, coffee, or, 1, two scoops, of coffee?*
SF: (slightly less screechy but clearly offended tone) two 1 scoops.
Me: (still in my tone) in cups or cones.
SF: Cones.
Me: Plain, Sugar or Waffle.
SF: Plain.
Me: Anything Else for you today?
SF: one 2% milk.
Me: Would that be all?
SF: Yes.
Me: (gives total)
When they reached the window, the transaction went through quietly. I believe SF saw the error of her ways, or didn't want to complain to me as I'm 6'6" and 375+lbs

Normally I don't do things like this, but that tone just irritated me. I also am leaving for school in two weeks and could care less if they complained.
*The pauses weren't long enough for periods.


Hate to say it, but it's better to play Twenty Questions and get them what they are actually wanting.

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