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Maybe she just wasn't loved as a child
I work in a video game store that sells preowned games as well.
This chick comes in one day, puts 2 preowned game cases on the counter to purchase. I looked for them in the drawer and could only find one. So I checked in the system to see what the deal was and sure enough the game had been sold without a case since the sales person was on earlier could not find it (this is something that happens in the midst of sales occasionally, due to cases getting misplaced in store by customers).
So I gave her the bad news and offered to get another one in from another store. She chucked a hissy fit and demanded that I give her the game that we don't have right then. I told her that all I can do at this point is call another store or the distribution center and get one in asap. Not happy still, she stormed out.
The next day, she comes in again, picks up a new version of the same game that she tried to get the day before and asks me whay it was out on the shelves. I told her that she had been mistaken, and that she had brought a preowned game to the counter to buy the previous day (new and preowned games are clearly distinguished in store). She then tells me that she's not stupid and that she knew what she had.
Trying my best not to laugh, I told her that I will check our stock to see why that case was out on the table. Sure enough, the new game had just arrived that day in stock delivery. Then she complained that I didnt sell her the game although we had it the day before. I explained to her that that was not the case, and that the game had just arrived today in stock today and that the game case she brought ot the counter was a preowned one. Her response was "yeah right". At that point, I was sick of it, and I asked her nicely "Would you like to get it today then?". She replied "No!" and stormed out again.
So what was the point of that?
Seriously, I'm over customer service.
This chick comes in one day, puts 2 preowned game cases on the counter to purchase. I looked for them in the drawer and could only find one. So I checked in the system to see what the deal was and sure enough the game had been sold without a case since the sales person was on earlier could not find it (this is something that happens in the midst of sales occasionally, due to cases getting misplaced in store by customers).
So I gave her the bad news and offered to get another one in from another store. She chucked a hissy fit and demanded that I give her the game that we don't have right then. I told her that all I can do at this point is call another store or the distribution center and get one in asap. Not happy still, she stormed out.
The next day, she comes in again, picks up a new version of the same game that she tried to get the day before and asks me whay it was out on the shelves. I told her that she had been mistaken, and that she had brought a preowned game to the counter to buy the previous day (new and preowned games are clearly distinguished in store). She then tells me that she's not stupid and that she knew what she had.
Trying my best not to laugh, I told her that I will check our stock to see why that case was out on the table. Sure enough, the new game had just arrived that day in stock delivery. Then she complained that I didnt sell her the game although we had it the day before. I explained to her that that was not the case, and that the game had just arrived today in stock today and that the game case she brought ot the counter was a preowned one. Her response was "yeah right". At that point, I was sick of it, and I asked her nicely "Would you like to get it today then?". She replied "No!" and stormed out again.
So what was the point of that?
Seriously, I'm over customer service.
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