Tweet
oh wow, just had this one.
SC: gentleman who apparently can't EVER make a mistake!
Me: *greet man who walks in*
SC: Hi, my name is M****
Me: *look on my arrivals, he's not there. look up the room in the sister hotel's arrivals, not there*
SC: It's spelled M*****
Me: Okay, did you get a confirmation number, so maybe I could look it up that way?
SC: NO It's spelled M****
Me: Okay...well I am not finding that name in either mine or the *other hotel with Suites* computer either....
SC: There's a *same name* & Suites?
Me: Yep, there sure is.
SC: Well, I called this hotel & a guy took my reservation!
Me: Okay, well this evening we only had two ladies working...
SC: I called at 5pm....
Me: We only had two ladies working...
SC: Well, I called this hotel! Could my name be spelled wrong???
Me: I looked at that, also. Looked at all of the (first name) in house, and there are none on the arrivals.
SC: Well, let me check my book BECAUSE I KNOW I called this hotel.
Me: Okay *guest gets a AAA book & his cell*
SC: I called 406-259-****
Me: Okay, our number is 406-248-**** *I look at our hotel listings we have at the desk* It looks like you called the Best Western that is downtown.
SC: Now why would I do that when I wanted here???!!!!???!?!?!
Me: I am...not sure....
SC: Well, I called here. I KNOW I DID!!!!!
Me: Well, if your phone reads the 259 number, you called the Best Western downtown....
SC: No, I would never do that!
Me: okay...um...
SC: See, it's right here. (shows me our number in AAA book)
Me: Yep, that's us but your phone reads that other number. *guest proceeds to call our number, I hang up on him* Yep, that's us
SC: Well, do you have problems with people calling your number & it going somewhere else???? *guest has picked up his attitude, & is now treating me like I am an idiot.*
Me: Not that I am aware of....
SC: Well, I know I called here. Why would I call the Best Western??? *guest proceeds to flip through his AAA book like a crazy person*
Me: I am not sure...but you might want to call them back & cancel if you'd prefer to stay here. *guest not listening, flipping through book*
SC: There is NO way I called them & not this hotel! There isn't even a Best Western listed *he has now flipped past the Best Westerns multiple times*
Me: I am not sure....
SC: I should be here!
Me: ... You might want to give that other number a call & find out...
SC: *finally calls them, asks me a question (if we have rooms left & if we have a 2 queen & allow pets) & in the middle of my answer he starts talking to the other hotel LOUDLY, what a dick...* (They confirm they have his reservation! But he asks them how this is possible since he meant to call our hotel. They don't know either *othen then perhaps...."well, you Mr, are a dumbass who apparently doesn't make mistakes EVER".*)
SC: *guest gets his room canceled over there, and starts looking at his phone* See, there is YOUR number!
Me: You dialed us after you arrived.... (Good try Mr. Idiot.)
SC: *examines his phone some more, babbling about "I dialed this number, yours, then just called them...."
Me: ...
SC: Well, we need a two queen room. I just don't see how this happened! *repeat and rinse for a couple minutes all while I am trying to get him checked in*
WOW. Mr. never makes a boo boo finally says it was dark in his car & he MIGHT have dialed the wrong place but he really doesn't think so.
SC: gentleman who apparently can't EVER make a mistake!
Me: *greet man who walks in*
SC: Hi, my name is M****
Me: *look on my arrivals, he's not there. look up the room in the sister hotel's arrivals, not there*
SC: It's spelled M*****
Me: Okay, did you get a confirmation number, so maybe I could look it up that way?
SC: NO It's spelled M****
Me: Okay...well I am not finding that name in either mine or the *other hotel with Suites* computer either....
SC: There's a *same name* & Suites?
Me: Yep, there sure is.
SC: Well, I called this hotel & a guy took my reservation!
Me: Okay, well this evening we only had two ladies working...
SC: I called at 5pm....
Me: We only had two ladies working...
SC: Well, I called this hotel! Could my name be spelled wrong???
Me: I looked at that, also. Looked at all of the (first name) in house, and there are none on the arrivals.
SC: Well, let me check my book BECAUSE I KNOW I called this hotel.
Me: Okay *guest gets a AAA book & his cell*
SC: I called 406-259-****
Me: Okay, our number is 406-248-**** *I look at our hotel listings we have at the desk* It looks like you called the Best Western that is downtown.
SC: Now why would I do that when I wanted here???!!!!???!?!?!
Me: I am...not sure....
SC: Well, I called here. I KNOW I DID!!!!!
Me: Well, if your phone reads the 259 number, you called the Best Western downtown....
SC: No, I would never do that!
Me: okay...um...
SC: See, it's right here. (shows me our number in AAA book)
Me: Yep, that's us but your phone reads that other number. *guest proceeds to call our number, I hang up on him* Yep, that's us
SC: Well, do you have problems with people calling your number & it going somewhere else???? *guest has picked up his attitude, & is now treating me like I am an idiot.*
Me: Not that I am aware of....
SC: Well, I know I called here. Why would I call the Best Western??? *guest proceeds to flip through his AAA book like a crazy person*
Me: I am not sure...but you might want to call them back & cancel if you'd prefer to stay here. *guest not listening, flipping through book*
SC: There is NO way I called them & not this hotel! There isn't even a Best Western listed *he has now flipped past the Best Westerns multiple times*
Me: I am not sure....
SC: I should be here!
Me: ... You might want to give that other number a call & find out...
SC: *finally calls them, asks me a question (if we have rooms left & if we have a 2 queen & allow pets) & in the middle of my answer he starts talking to the other hotel LOUDLY, what a dick...* (They confirm they have his reservation! But he asks them how this is possible since he meant to call our hotel. They don't know either *othen then perhaps...."well, you Mr, are a dumbass who apparently doesn't make mistakes EVER".*)
SC: *guest gets his room canceled over there, and starts looking at his phone* See, there is YOUR number!
Me: You dialed us after you arrived.... (Good try Mr. Idiot.)
SC: *examines his phone some more, babbling about "I dialed this number, yours, then just called them...."
Me: ...
SC: Well, we need a two queen room. I just don't see how this happened! *repeat and rinse for a couple minutes all while I am trying to get him checked in*
WOW. Mr. never makes a boo boo finally says it was dark in his car & he MIGHT have dialed the wrong place but he really doesn't think so.
Comment