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Last night I got this lady on the phone that if I could have reached through the phone and throttled her I would have. She was screechy and filled with suck.
First of all she ordered something we don't even carry and I could tell by the notes in the order that she browbeat the sales agent into going along with her on the off chance that a florist might actually have that plant. There was an epic novels worth of notes in her order by the time she got to me, so I was not exactly thrilled to wait on her. All the notes indicated she was in full EW mode.
I'll spare you reams of her shrieking and idiocy and condense it down. She was upset because she'd ordered this expensive rare plant for her ill son and it hadn't yet been delivered. I knew from the notes that delivery had been attempted no less than four times and that finally the florist noted that he would try to call the recipients to set up an exact time they would be there.
So lady is screaming at me that the florist is an incompetant boob and we're idiots because it wasn't delivered and she wanted it delivered right now, RIGHT NOW!
Me: Ma'am, the florist attempted delivery 4 times and your son did not answer his door.
Shrieky lady: And how is that MY problem? You idiots should have just found the nearest pay phone and CALLLED my son!!!!!!
Me: Ma'am he did try to call and no one answered. They have done all that they could and the shop is currently closed. The florist has stated they will call again tomorrow and do a redelivery once they reach your son.
SL: I want you to refund my money AND deliver it tomorrow.
Me: No ma'am, we've done nothing wrong, your son is neither answering his door or his phone. This is one of those circumstances beyond the florist control so I will not be discounting your order.
SL: Yes you will!! Or I'm going to be calling the media and allerting them to the fact that YOUR COMPANY REFUSES TO SERVICE GAY MEN!!!!!ELEVENTY111111!!!!!!!!
Me: Ma'am I'm hanging up now. I'm not even going to dignify that last remark with any sort of statement. Have a great day.
Of course I had no idea her son was gay nor do I care. I'm still not sure how we supposedly discriminated against a gay man when he wouldn't open his door or answer his phone.
First of all she ordered something we don't even carry and I could tell by the notes in the order that she browbeat the sales agent into going along with her on the off chance that a florist might actually have that plant. There was an epic novels worth of notes in her order by the time she got to me, so I was not exactly thrilled to wait on her. All the notes indicated she was in full EW mode.
I'll spare you reams of her shrieking and idiocy and condense it down. She was upset because she'd ordered this expensive rare plant for her ill son and it hadn't yet been delivered. I knew from the notes that delivery had been attempted no less than four times and that finally the florist noted that he would try to call the recipients to set up an exact time they would be there.
So lady is screaming at me that the florist is an incompetant boob and we're idiots because it wasn't delivered and she wanted it delivered right now, RIGHT NOW!
Me: Ma'am, the florist attempted delivery 4 times and your son did not answer his door.
Shrieky lady: And how is that MY problem? You idiots should have just found the nearest pay phone and CALLLED my son!!!!!!
Me: Ma'am he did try to call and no one answered. They have done all that they could and the shop is currently closed. The florist has stated they will call again tomorrow and do a redelivery once they reach your son.
SL: I want you to refund my money AND deliver it tomorrow.
Me: No ma'am, we've done nothing wrong, your son is neither answering his door or his phone. This is one of those circumstances beyond the florist control so I will not be discounting your order.
SL: Yes you will!! Or I'm going to be calling the media and allerting them to the fact that YOUR COMPANY REFUSES TO SERVICE GAY MEN!!!!!ELEVENTY111111!!!!!!!!
Me: Ma'am I'm hanging up now. I'm not even going to dignify that last remark with any sort of statement. Have a great day.
Of course I had no idea her son was gay nor do I care. I'm still not sure how we supposedly discriminated against a gay man when he wouldn't open his door or answer his phone.
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