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I've got that hurty feeling in my brain again
Gee, why is that? Oh wait, now I remember. I came to work today.
No help for Irvy
Got called to deliver an LCD TV to a customer. It turned out this TV was locked up in the electronics cage, so I had to waltz on over to electronics to get their key.
As I was doing this, another carryout got paged. I noticed Numbknockers working down one of the aisles so I asked her if she'd be able to help me. I didn't get an answer.
I got the cage key, went into the cage to retrieve the TV, returned the key so I wouldn't set off the EAS alarms (EAS hard tag attached to the key to prevent theft), and headed out. I had to spend a little time playing Car Tetris to get the damn thing loaded up for the customer.
Came back inside to find Numbknockers never got the other carryout. The service desk people had been trying to find me the entire time.
Geez, make her an honorary manager and she thinks she doesn't have to do any dirty work. Oops, that's situation normal for her anyway.
How does this even happen?
Got called to take out a dresser from one of our big bedroom sets that has gone on clearance.
But we're sitting on quite a few pieces from these clearance sets as the new ones are coming in. 
You can imagine the space crunch we've got going on in the backroom. But I digress...
Bring it up to the customer who tells me "That's the wrong one."
I show him the pull tag which matches up with the item I brought up. He explains he thought he was getting a 5-drawer chest instead of a 6-drawer dresser.
We do not have the 5-drawer dresser for this set anymore. No boxed ones, no display, nothing. And this is at least the third time somebody has grabbed the tag for the dresser and assumed they would be getting the chest, which is nowhere to be seen out on the furniture pad.
I tell you, they aren't making them any smarter.
Robbing Peter to pay Paul
And then later I noticed one of the service desk people over in grocery, shopping basket on her arm. She loaded it up with theater boxes of candy, taken off the shelf, to go up by the checkouts. She wiped out two different SKUs doing this.
This wouldn't be sucky were it not for a pesky measure of store competence known as "98% ad instock." Put most simply, it means 98% of all the products on sale at a given time must be on the floor for customers to buy. Corporate has this more or less written in stone and check up on it every visit.
Here's the catch: For an item to count as being "in stock," it must be in its planogrammed spot on the sales floor. If it isn't there, but it's on an endstand or a fastrack, in a speed table, or in the backroom, it counts as an out.
The candy is planogrammed in grocery but not at the checkouts. It's also on sale. Thus corporate would consider it as being out if they checked it. We got busted badly on this a couple weeks ago. We had the seasonal area of the store chock full of school supplies, and several facings of these same items were empty in the normal School and Office section. Thus we failed on ad instock and the visiting dignitaries were not happy at all with us.
The reason for this is because people don't think to check endstands, fastracks, flex spaces, and so on for the stuff they want. If they don't see it on the same shelf they've always seen it on, they assume we're out and shop someplace else. I can see corporate's point here, but isn't making sales what it's ultimately all about? If an item is selling faster off an endcap than it is in its normal space, wouldn't it make more sense to keep the endcap full? Whoops, there I go making sense again!
No help for Irvy
Got called to deliver an LCD TV to a customer. It turned out this TV was locked up in the electronics cage, so I had to waltz on over to electronics to get their key.
As I was doing this, another carryout got paged. I noticed Numbknockers working down one of the aisles so I asked her if she'd be able to help me. I didn't get an answer.
I got the cage key, went into the cage to retrieve the TV, returned the key so I wouldn't set off the EAS alarms (EAS hard tag attached to the key to prevent theft), and headed out. I had to spend a little time playing Car Tetris to get the damn thing loaded up for the customer.
Came back inside to find Numbknockers never got the other carryout. The service desk people had been trying to find me the entire time.
Geez, make her an honorary manager and she thinks she doesn't have to do any dirty work. Oops, that's situation normal for her anyway.
How does this even happen?
Got called to take out a dresser from one of our big bedroom sets that has gone on clearance.
But we're sitting on quite a few pieces from these clearance sets as the new ones are coming in. You can imagine the space crunch we've got going on in the backroom. But I digress...Bring it up to the customer who tells me "That's the wrong one."
I show him the pull tag which matches up with the item I brought up. He explains he thought he was getting a 5-drawer chest instead of a 6-drawer dresser.We do not have the 5-drawer dresser for this set anymore. No boxed ones, no display, nothing. And this is at least the third time somebody has grabbed the tag for the dresser and assumed they would be getting the chest, which is nowhere to be seen out on the furniture pad.
I tell you, they aren't making them any smarter.
Robbing Peter to pay Paul
And then later I noticed one of the service desk people over in grocery, shopping basket on her arm. She loaded it up with theater boxes of candy, taken off the shelf, to go up by the checkouts. She wiped out two different SKUs doing this.
This wouldn't be sucky were it not for a pesky measure of store competence known as "98% ad instock." Put most simply, it means 98% of all the products on sale at a given time must be on the floor for customers to buy. Corporate has this more or less written in stone and check up on it every visit.
Here's the catch: For an item to count as being "in stock," it must be in its planogrammed spot on the sales floor. If it isn't there, but it's on an endstand or a fastrack, in a speed table, or in the backroom, it counts as an out.
The candy is planogrammed in grocery but not at the checkouts. It's also on sale. Thus corporate would consider it as being out if they checked it. We got busted badly on this a couple weeks ago. We had the seasonal area of the store chock full of school supplies, and several facings of these same items were empty in the normal School and Office section. Thus we failed on ad instock and the visiting dignitaries were not happy at all with us.
The reason for this is because people don't think to check endstands, fastracks, flex spaces, and so on for the stuff they want. If they don't see it on the same shelf they've always seen it on, they assume we're out and shop someplace else. I can see corporate's point here, but isn't making sales what it's ultimately all about? If an item is selling faster off an endcap than it is in its normal space, wouldn't it make more sense to keep the endcap full? Whoops, there I go making sense again!
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