Personal Responsibility Takes A Summer Holiday

[calulu]

Todays sucky calls have in common that the callers lack any sense of personal responsibility.

Idiot 1 Encounter

DD: Ding Dong Customer
Me: Your friendly floral specialist

Me: Opening spiel, spits out name
DD: Yeah, someone called me and left me a message about the order I placed, What was that all about?
Me: And your order number?
DD: (turning nasty tone of voice now) They were rude! They didn't leave the order number on my phone message.
Me: What is the order number, ma'am?
DD: I DON"T KNOW!
Me: Did you place the order online or over the phone?
DD: Online.
Me: The last screen gives you your order number and also emails it to you. Do you have access to that email?
DD: Oh, I deleted the email and clicked off the screen with the number. It's too much trouble! I don't understand why your customer service people didn't leave the order number on my answering machine. It's their JOB!

I have to bite my tongue to keep from suggesting if you're too stupid to hang onto your order number because it somehow 'too much trouble' you have no business ordering shit online.

Idiot 2 Encounter

SOL: Shrieky Old Lady Jersey Shore Accent
Me: Well D'oh

Me: Opening spiel, spits out name
SOL: Yeah, My stuff wasn't delivered. What the hell?
She does have order number, pull up order, take a look and see that she'd placed the order online, put down all the wrong info and the florist could not deliver it with the wrong phone number and addy. I see also we'd tried frantically 7 times to call her and she was not picking up and didn't have an answering machine.

Me: Ma'am, we called to see if we could get a correct address and phone number for the recipient.
SOL: (shrieky already) But I gave you the information on the order, 2233 Swine Flu Ave in Flatmybush Long Island phone numbah 666-1211.
Me: The information on order reads 2131 Swim Flue Ave phone number 666-1111
SOL: What? Are you guys a bunch of idiots! I GAVE the correct info for the order.
Me: Ma'am, you placed this order online? Correct?
SOL: (reluctantly snapping out) Yeah, so
Me: You filled out the address and phone number. No one here did anything to the information. It is exactly as you typed it into the order.
SOL: Well why didnja try to call me?
Me: We tried 7 times to reach you.
SOL; No you didn't!

At this point I start reading her the times and agent names that tried to call her and when I'm done I hear crickets chirping on the end of the line. Utter silence.
Eventually....

Me: Ma'am are you still there?
SOL: I was gone today but you still should have delivered it!!!!!

[mattm04]

I guess the part where they put "save this receipt for future reference" or some such thing on the emails and web confirmation screens is too difficult to understand. If it is something really important or special order I usually print it so I can look at it immideatley if I need to.

[jedimaster91]

Those stay in my inbox until my item is delivered and I deem it acceptable for use. That way I have quick access to my details in the event I need to call about something.

[HawaiianShirts]

Those people are half the reason I didn't last more than six months in a call center. I strangled my headset cord several times while speaking to that kind of caller.

Personal Responsibility Takes A Summer Holiday

Summer holiday? Is that where it's been? I've seen so little of it the past 12 years or so that I thought it had been deported and only sneaked back to visit for a couple of minutes twice a year or so.

(I think that was much more funny in my head before I typed it...)

[Soulstealer]

Summer holiday? Is that where it's been? I've seen so little of it the past 12 years or so that I thought it had been deported and only sneaked back to visit for a couple of minutes twice a year or so.

(I think that was much more funny in my head before I typed it...)

I'm afraid it's not so much a holiday has murdered by stupidity. Anyone have the quote about the death of common sense handy?

[BookstoreEscapee]

Anyone have the quote about the death of common sense handy?

Don't know if this is what you're referring to but here's the obituary.

[calulu]

More personal responsibility boneheads from today..

Idiot 3

AM - Angry Man
Me - Ready for my fucking vacation in a few days and short on sleep

Me: Company spiel, blah blah
AM: Yes, you boneheads delivered the flowers I ordered for a funeral to MY home! I DEMAND you deliver them in twenty minutes to the funeral or there will be hell to pay! Eleventy!1111!!!!!!!!!!!!!!!!!!!

So I get this jokers order number, pull up the order and discover two things. 1) he ordered online and 2) he put his home address down as the delivery address.

I get back on the phone and inform AM that since he filled out the info online we were not responsible for his flub up. I would work with him and have the florist pick up the plant and credit him fully for his troubles but too bad so sad it was way past any delivery times in that area and the funeral was being held at a time before our one florist in that area opened in the morning. No flowers or plants could be sent.

AM: So you're not going to help me???? Is that right???? YOUR COMPANY is at fault for sending these to my home!! FIX IT!
Me: Sir, YOU filled out the information online, not anyone at this company and it is not our place to try and figure out if each sender actually intends to send their orders to the places listed on their own filled out orders. The responsibility lies with you.

and I hung up on the old goat..

Idiot 4

Confused Stoner Lady - CSL
Me - Still dying for that vacation

Me: spilling out ridiculous company greeting and mentally polishing surfboard
CSL: Uhhh, yeah, I ordered a big arrangement of flowers and candies for mah momma and a tiny arrangement arrived with no candies.

Get all her info, look up the order and lo and behold, it's the cheapest tiniest thing we sell with no candies ordered. And it's an internet order. So CSL thinks she's getting a big bouquet of roses and a box of chocolates and has the red ass she got mini vase of carnations.. at least she took it well.

[mikoyan29]

I'm sorry we delivered what you told us to instead of what you wanted. Our bad that we don't retain a psychic on staff so that we can figure these sorts of things out.