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I've mentioned this in a previous thread. We have had problems with people bringing dogs into the garden, believing that the garden somehow doesn't count as part of the premisis. It happens at least two times a day, customer walks in with Fido, is told the dog is not allowed, and creates a scene because their precious little puppy would never hurt a fly. We also have several notices informing the customers that dogs are not allowed. We actually positioned one of the signs so that when a customer entered the pub from the garden, they had to push the sign to get the door opened.
On Saturday, I was working behind the bar and a co-worker came up to me.
CW: Customersruinmylife, there's a guy with a dog in the garden.
Me: Great.
I went outside, and a guy, probably about in his mid-fifties, is sat with a very mean looking pitbull. It snarled as I approached him.
Me: I'm sorry, but no dogs are allowed.
SC: What?!?! Where am I supposed to put my dog on a hots summer's day! I'm not locking him in the car!
Me: I am sorry, but they are not allowed. This is part of our pub, people eat and drink out here. Dogs are not allowed.
SC: Fine, I'll finish my drink, and I'll go.
So that was Saturday.
Fast forward to yesterday.
I walk into work, the the manager is looking extremelly stressed.
Me: Whats up with you?
M: Dog attack in the garden today.
Me: What?? What happened?
He told me the tale.
The same SC I threw out on Saturday returned with the dog! I guess being thrown out once wasn't enough. Manager went over to him and told him the dog was not allowed. Customer said the exact same as what he said on Saturday. Manager told him to finish his drink and go.
Then...the gardener arrived. Gardener was happily watering the plants, and had to go near the dog. The dog snarled. The next thing the gardener knew, the dog was sinking its teeth into his leg! The gardener actually had to RIP the dog off his leg and basically throw it across the garden.
Of course, in typical SC fashion, the customer was more concerned about his dog and shouted at the gardener. The gardener was in complete shock, and staggered back into the pub, and calmly asked a co-worker for the first aid box. Co-worker screamed. His leg was COVERED in blood. Co-worker had to drive him to the hospital.
Manager went out the back, and saw that the SC and Ripper had fled. He called the police, letting them know what happened, but for now, the SC has got away. The manager described the SC and there is no doubt in my mind that it was the same one I threw out on Saturday, so he knew the dog was not allowed.
A new rule has been put in place. If a customer comes into the garden with a dog, they go IMMEDIATELY, we take the drinks out of their hands and pour them on the floor. The signs have become even more prominant, so there is no excuse for an SC missing them. Of course, we all know they don't read signs, so this is gonna be fun!
The gardener is OK though, he's gonna have to take a few days off, but should recover.
On Saturday, I was working behind the bar and a co-worker came up to me.
CW: Customersruinmylife, there's a guy with a dog in the garden.
Me: Great.
I went outside, and a guy, probably about in his mid-fifties, is sat with a very mean looking pitbull. It snarled as I approached him.
Me: I'm sorry, but no dogs are allowed.
SC: What?!?! Where am I supposed to put my dog on a hots summer's day! I'm not locking him in the car!
Me: I am sorry, but they are not allowed. This is part of our pub, people eat and drink out here. Dogs are not allowed.
SC: Fine, I'll finish my drink, and I'll go.
So that was Saturday.
Fast forward to yesterday.
I walk into work, the the manager is looking extremelly stressed.
Me: Whats up with you?
M: Dog attack in the garden today.
Me: What?? What happened?
He told me the tale.
The same SC I threw out on Saturday returned with the dog! I guess being thrown out once wasn't enough. Manager went over to him and told him the dog was not allowed. Customer said the exact same as what he said on Saturday. Manager told him to finish his drink and go.
Then...the gardener arrived. Gardener was happily watering the plants, and had to go near the dog. The dog snarled. The next thing the gardener knew, the dog was sinking its teeth into his leg! The gardener actually had to RIP the dog off his leg and basically throw it across the garden.
Of course, in typical SC fashion, the customer was more concerned about his dog and shouted at the gardener. The gardener was in complete shock, and staggered back into the pub, and calmly asked a co-worker for the first aid box. Co-worker screamed. His leg was COVERED in blood. Co-worker had to drive him to the hospital.
Manager went out the back, and saw that the SC and Ripper had fled. He called the police, letting them know what happened, but for now, the SC has got away. The manager described the SC and there is no doubt in my mind that it was the same one I threw out on Saturday, so he knew the dog was not allowed.
A new rule has been put in place. If a customer comes into the garden with a dog, they go IMMEDIATELY, we take the drinks out of their hands and pour them on the floor. The signs have become even more prominant, so there is no excuse for an SC missing them. Of course, we all know they don't read signs, so this is gonna be fun!
The gardener is OK though, he's gonna have to take a few days off, but should recover.
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