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Ok first a bit of info, like most companies ours had a customer loyalty card which customers use to collect points for money off vouchers when they shopped with us, we also sent other discount vouchers to them i.e 10% off paint or £5.00 off certain tools.
One afternoon I was cleaning near the check-outs when an older man came through with a cord-less phone, the cashier scanned it at £29.99 but he claimed it should be £19.99 so I go and check the price and sure enough it clearly says £29.99.
Me:” Im sorry sir but it does say £29.99”.
Customer: “Well you people sent me a voucher saying I can have £10.00 off that phone”.
Cashier: “Oh sorry, do you have the voucher with you”?
Customer: “No I think it’s at home somewhere”
Cashier: “Ok I actually need it here to give you the discount”.
Customer: Stares at her for a few seconds, “Soooooo what can you do”?
Me: “I can check the storage cupboard to see if we have any spare ones left over”.
Customer: ”Ok”
Now, we sometimes do get some extra sent to us to give out to customers in the store but naturally we didn’t have any for the phone he wanted so I return empty handed.
Me: “Sorry but we don’t have any spare ones”.
Customer: “But I came all the way from a town 15 miles away just to buy it”.
Cashier: “Im afraid I can’t change the price on something myself I need the voucher to do it”.
Customer: “Oh well that was a waste of a trip” (looks towards the customer service desk) “Is that the supervisor over there”?
Me: “Yes”
He thanked me for looking in the storage cupboard for him then walked to the service desk and started bitching at the supervisor, as I left to put the phone away I heard him angrily say.
“Its pretty poor that you people send us these bloody vouchers then wont let us use them”
Surely common sense would suggest that in order to get the discount you have to at least take voucher into the store with you.
One afternoon I was cleaning near the check-outs when an older man came through with a cord-less phone, the cashier scanned it at £29.99 but he claimed it should be £19.99 so I go and check the price and sure enough it clearly says £29.99.
Me:” Im sorry sir but it does say £29.99”.
Customer: “Well you people sent me a voucher saying I can have £10.00 off that phone”.
Cashier: “Oh sorry, do you have the voucher with you”?
Customer: “No I think it’s at home somewhere”
Cashier: “Ok I actually need it here to give you the discount”.
Customer: Stares at her for a few seconds, “Soooooo what can you do”?
Me: “I can check the storage cupboard to see if we have any spare ones left over”.
Customer: ”Ok”
Now, we sometimes do get some extra sent to us to give out to customers in the store but naturally we didn’t have any for the phone he wanted so I return empty handed.
Me: “Sorry but we don’t have any spare ones”.
Customer: “But I came all the way from a town 15 miles away just to buy it”.
Cashier: “Im afraid I can’t change the price on something myself I need the voucher to do it”.
Customer: “Oh well that was a waste of a trip” (looks towards the customer service desk) “Is that the supervisor over there”?
Me: “Yes”
He thanked me for looking in the storage cupboard for him then walked to the service desk and started bitching at the supervisor, as I left to put the phone away I heard him angrily say.
“Its pretty poor that you people send us these bloody vouchers then wont let us use them”
Surely common sense would suggest that in order to get the discount you have to at least take voucher into the store with you.
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