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Our store offers personal shopping and delivery. On the day this call came in, I was the lucky one doing the shopping.
SC: Yeah, I wanna have something delivered to me.
Me: Sure, what would you like?
SC: Well, I got a scratch card here worth eight bucks, and I wanna buy a pack of cigarettes and some candy.
Me: So you want to cash in a scratch card on a delivery? I'll have to ask about that.
SC: No no no, I want cigarettes and some candy. I have the scratch card to pay for it.
Me: Ooookay, well, I'm pretty sure we can't take lottery as payment on a delivery. Have you done this before?
SC: No, but all I have to do is sign the card, and the delivery guy signs the card, and it's okay.
Me: So you HAVE done this before?
SC: No, not here. But that's all you have to do.
Me: Well, the delivery charge is $10. You'd need more than that anyway.
SC: Oh I know, I got that here. I just want the cigarettes and then candy with whatever is left.
Me: What kind of candy?
SC: That bracket stuff, ya know. I want as much candy as I can get with the rest of my card after the cigarettes.
Me: You want the Brach's candy we sell by the pound?
SC: Yeah! Lessee, my cigarettes cost (amount) so I want (amount) worth of (type of candy).
Me: Well, let me ask what the policy is on lottery with deliveries, and I will call you back.
So this guy wants a single pack of cigarettes, then he wants me to to weigh out candy until he reaches his eight dollar limit. And he wants to pay for this with a scratch card that we won't know for certain is worth $8 until the driver gets back to the store with it. I'm thinking Frosty the Snowman has a better chance of becoming Prime Minister of Hell.
I ask MOD what he knows about the lottery subject. He doesn't know for sure, but if it's a regular and it's not against the law, we can probably swing it. I give him the name and his face hardens. Apparently this guy is a violent recent ex-con who has been kicked out of the store at more than once for getting belligerent. While we're having this conversation, another call comes in for me. It's him again, wanting to know what I found out.
Me: Actually, I was just discussing it with my manager, and I'm afraid that it's not possible t-
SC: Tell you what, lemme talk to your manager.
Me: No problem! Hold, please. (walks over to MOD) It's him, and he wants to talk to you.
MOD: (picks up phone and presses intercom) ASM, you have a call on line 3.
Me: (to MOD) Chicken.
A moment later ASM calls to ask what the hell that was all about. I'm not sure what the guy said to him, but there is now a big, bright, shiny card posted above the delivery desk area stating that this person is banned.
SC: Yeah, I wanna have something delivered to me.
Me: Sure, what would you like?
SC: Well, I got a scratch card here worth eight bucks, and I wanna buy a pack of cigarettes and some candy.
Me: So you want to cash in a scratch card on a delivery? I'll have to ask about that.
SC: No no no, I want cigarettes and some candy. I have the scratch card to pay for it.
Me: Ooookay, well, I'm pretty sure we can't take lottery as payment on a delivery. Have you done this before?
SC: No, but all I have to do is sign the card, and the delivery guy signs the card, and it's okay.
Me: So you HAVE done this before?
SC: No, not here. But that's all you have to do.
Me: Well, the delivery charge is $10. You'd need more than that anyway.
SC: Oh I know, I got that here. I just want the cigarettes and then candy with whatever is left.
Me: What kind of candy?
SC: That bracket stuff, ya know. I want as much candy as I can get with the rest of my card after the cigarettes.
Me: You want the Brach's candy we sell by the pound?
SC: Yeah! Lessee, my cigarettes cost (amount) so I want (amount) worth of (type of candy).
Me: Well, let me ask what the policy is on lottery with deliveries, and I will call you back.
So this guy wants a single pack of cigarettes, then he wants me to to weigh out candy until he reaches his eight dollar limit. And he wants to pay for this with a scratch card that we won't know for certain is worth $8 until the driver gets back to the store with it. I'm thinking Frosty the Snowman has a better chance of becoming Prime Minister of Hell.
I ask MOD what he knows about the lottery subject. He doesn't know for sure, but if it's a regular and it's not against the law, we can probably swing it. I give him the name and his face hardens. Apparently this guy is a violent recent ex-con who has been kicked out of the store at more than once for getting belligerent. While we're having this conversation, another call comes in for me. It's him again, wanting to know what I found out.
Me: Actually, I was just discussing it with my manager, and I'm afraid that it's not possible t-
SC: Tell you what, lemme talk to your manager.
Me: No problem! Hold, please. (walks over to MOD) It's him, and he wants to talk to you.
MOD: (picks up phone and presses intercom) ASM, you have a call on line 3.
Me: (to MOD) Chicken.
A moment later ASM calls to ask what the hell that was all about. I'm not sure what the guy said to him, but there is now a big, bright, shiny card posted above the delivery desk area stating that this person is banned.
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