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  • Throttles and bail-outs

    This isn't my story. It's my husbands, but I did hear about it the second he got home so that's close enough.

    Back story, my husband just got a job at a rather upscale car dealership as a mechanic. He was thinking that he wouldn't have to deal with too many SCs, but this was not the case. These were the two best that he got to hear.

    First story. An older man calls in to the dealership screaming that he almost died in one of their cars on the highway. Rather alarmed they ask him to come in immediately to figure out what happened. He comes in half an hour later screaming that while he was going down the highway his throttle somehow got stuck all the way open. This made it rather hard for him to stop and he was stuck going at the speed he had started at when his car started doing that. He claimed that he had been STANDING up in the cab putting all his weight on the brake pedal and nothing was happening. Eventually his car stopped after 3 hours of him stuck like this fearing for his life.
    Now, normally I (and they) would have a lot of sympathy for the guy. His car was stuck going fast, he was stuck in the car. Scary stuff. However after an hour of this wouldn't any of us be thinking of ways to fix this? Hell after realizing the brakes weren't doing their job wouldn't any of us have been looking into different options then his "slam the brake to the floor and keep it there dammit!" thing? I know the first thing I threw out was "Why didn't he shift into neutral?" However the biggest nail in the coffin was that when they took the car into the shop to look over it they realized that the throttle wasn't stuck. In fact it never looked like it even had been stuck. Also the brakes were melted. Let me repeat that, MELTED. He had destroyed the brake pads and started to melt the solid metal rotors. And when they started to question when this happened, how if happened, did he hear anything, were any lights on, etc. His story changed from 3 hours of near death to an hour, then a few minutes then he just didn't want to talk about it anymore.

    second story. A woman is coming home from work and pulls into her circular driveway. As she rounds the first corner she taps on the brake lightly and the car lurches forward somewhat. Fearing the worst she flings herself from the car and watches as it slowly rolls forward into the side of her house. Yet again the dealership gets a call about how she could have died and panic panic panic. This one was solved by looking at the cars online computer (the black box, if you will) and discovering that she had in fact tapped the gas ever so gently before throwing herself out of the moving vehicle. She was handed an invoice for how much it would take to fix her car and told that they were sorry about her house.

  • #2
    Hey, here's an idea: "Shut the engine off!"

    Well, happy the hubby has a job, but I seriously doubt the special snowflakes will stop raining on his head.

    Comment


    • #3
      Quoth sms001 View Post
      Hey, here's an idea: "Shut the engine off!"
      Only for emergencies. You'd lose power steering, power-assist brakes (assuming they'd work after the accelerator was removed from the equation), your signal lights, etc. Neutral is probably your safest bet.
      Ba'al: I'm a god. Gods are all-knowing.

      http://unrelatedcaptions.com/45147

      Comment


      • #4
        I was taught to either put the car in neutral or use the emergency brake if the regular breaks didn't work. Duh.

        Shutting the car off might not be a good idea for an older person, since it turns off the power-steering, and they may lose control. {Edit: Broomjockey beat me to this one! Gotta type faster next time.}
        Sorry, my cow died so I don't need your bull

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        • #5
          She...jumped from her car in her driveway??? Was it her first day with her license or a new car that didn't react quite the same as her old one? I just don't understand; if a gentle tap didn't stop the car, TAP HARDER!!! Wow. Just no reasoning that one.
          "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

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          • #6
            Quoth RetailKate
            "Why didn't he shift into neutral?"
            What about downshifting? That would slow the car down.
            To err is human, to blame someone else shows good management skills.

            my blog --> http://www.hendrices.com/joesblog/
            my brother's blog --> http://www.hendrices.com/ryansblog/

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            • #7
              That lady in the second story was an IDIOT. I'm so glad they had proof that she did it to herself.

              As for the old man....what. the. hell? If the throttle was never stuck, how and more importantly WHY in the hell did this man MELT his brakes??!!

              Comment


              • #8
                first one: Was it, perchance, an older 80's or 90's Ford? There were quite a few exposes done about their cars going up to the early 90's, where certain ones -- especially those popular with older people -- would have defective Cruise Control. Long story short: cheap metal would melt, effectively shorting the throttle control and making it possible for it to floor itself instantly. Ford denied it for years until the evidence just piled up waaaay too high, then quietly fixed the problem. At leats one of the "major news" articles I watched showed them intentionally doing this (in a controlled environment), starting up the car, and seeing the accelerator pedal abruptly slam to the floorboards the instant the car was turned on.

                However, the fact that the throttle looked OK makes this one exceedingly unlikely.
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

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                • #9
                  Now wait a minute. Did they ever learn why the first car might have been "stuck" going fast? Or was this deliberate customer stupidity? Because I'll be honest, if my car was speeding along and the brakes weren't working, I'd be panicing and therefore downshifting/switching to neutral might not occur to me. I'd be trying desperately to get the brakes to work and praying to a higher power.
                  A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                  • #10
                    Sorry to say but working for an 'upscale' dealership will probably lead to more than the avg. amount of EW's.

                    people with alotta money seem to think that they are simply better than the rest of us lowly pesents. (sp?)
                    Common sense... So rare it's a goddamn superpower.

                    Comment


                    • #11
                      Quoth bainsidhe View Post
                      , I'd be panicing and therefore downshifting/switching to neutral might not occur to me. I'd be trying desperately to get the brakes to work and praying to a higher power.
                      I guess a lot of that would have to do with the type of car you are used to driving/learned to drive on. I learned how to drive on a manual transmission, so the idea of immediately using the brakes in ordinary driving is still something, even after several years of using an auto, is still a bit unnerving to me because I'm used to having to downshift/clutch/whatever first... people like me with that driving background probably would immediately think to use the transmission to slow the car... I can see though how someone who has only ever driven an auto would overlook that option.
                      If you wish to find meaning, listen to the music not the song

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                      • #12
                        MergedLoki speaks the truth. I spent almost 3 years working at a Lexus dealership. *shudder*

                        This happened ALL. THE. TIME... :

                        Me: "Thank you for calling Lexus of BlahBlah, how can I help you?"
                        Them: "I need the service dept."
                        Me: "Ok, no problem, what is your name, so I can pull up your info for the service writer?"
                        Them: "I don't have to tell you that. I just want my 30k service".
                        Me: (grrr) "Not a problem, but I at least need to know what model your car is so that I can direct you to the appropriate person to handle that for you"
                        Them: "It's a LEXUS."
                        Me: (Oh crap, here we go.) "Is it a car or SUV?"
                        Them: "It's a 300. It's red."
                        Me: "does it have 2 doors or 4?"
                        Them: "FOUR!!!111"
                        Me: "Alright, that could be an ES300, GS300, RX300 or an IS300. Do any of those ring a bell? Is the car there? You could look at the back of it, on the trunk area and it will say which it is"
                        Them: "This is unbelievable, I don't know what kind of car it is! I JUST WANT TO SCHEDULE AN APPOINTMENT! It is a RE-DUH LEEEXUSSSSS THU-REEEEE HUNNNNDREDDDD.
                        Me: "Sir, if you could just tell me your name, I can look it up, and transfer you immediately."
                        Them: "NO. What do you mean look it up? YOU HAVE MY INFORMATION IN YOUR COMPUTER??!?!!?" *ranting about stalkers*
                        Me: *headdesk*


                        No wonder I drank. I hated that stupid policy about having a service writer for the ES, one for the GS, one for the LS, etc...

                        Comment


                        • #13
                          Quoth mandaliz8704 View Post
                          Them: "This is unbelievable, I don't know what kind of car it is! I JUST WANT TO SCHEDULE AN APPOINTMENT! It is a RE-DUH LEEEXUSSSSS THU-REEEEE HUNNNNDREDDDD.
                          Oh, I've been there. Getting the info on the vehicle is like trying to pull a tooth to these people.
                          Now would be a good time to visit So Very Unofficial!

                          "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

                          Comment


                          • #14
                            Quoth Shironu-Akaineko View Post
                            Oh, I've been there. Getting the info on the vehicle is like trying to pull a tooth to these people.
                            Slightly off topic, but oddly, it's not limited to people in the upper income bracket. I deal with clients who are not anywhere near the top tax brackets, and getting them to give me information to look up their cases is exactly like that. How am I supposed to direct you properly if you won't give me a name, a case number, SOMETHING?!?! ARGH.

                            OK, back to your regularly scheduled topic...

                            Comment


                            • #15
                              Quoth Broomjockey View Post
                              Only for emergencies. You'd lose power steering, power-assist brakes (assuming they'd work after the accelerator was removed from the equation), your signal lights, etc. Neutral is probably your safest bet.
                              No.

                              Power steering and power brakes are mechanical, not electrical, systems. They
                              are not tied into the ignition switch.

                              Cars are designed so that the loss of a power assist does NOT result in loss of
                              control. Power assists are exactly that - ASSISTS. You CAN operate the car with-
                              out them. It will require more effort, yes, but you can still steer and stop the
                              vehicle. In fact, power steering doesn't actually do much above about 10 miles
                              per hour anyway. I drove a car with a busted power steering pump for almost
                              four months when I was in school. It was a bi#ch in parking lots, but once it was
                              moving I scarcely noticed. And it was a land-barge LTD station wagon!

                              Furthermore, power brakes are designed with a reservoir that allows the system
                              to still work, assisted, even without the engine - but you only get one, maybe two
                              complete stops before you're full-manual. Even so, you CAN still stop.

                              Incidentally, shifting into neutral in this situation is a bad idea. Unless you've
                              also turned off the ignition, the stuck-open throttle might cause the engine to
                              rev up out of control and damage itself. Modern cars have rev limiters built into
                              their computers to prevent this, but older vehicles usually lack this feature.

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