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Some guy came in and purchased a very expensive software package, which was $359.99. With tax, it came to $382.49 (6.25% sales tax).
He had nothing to say about the total until AFTER his credit card was swiped and had gone through, whereupon he started flipping out on my colleague at the register.
SC: Why are you charging me more than the price?!
CW: Oh, that's because of the sales tax, sir.
SC: You people are killing me with these added charges!!!!!
CW (holding up her hands): It's not us, sir, it's the state.
SC: I'm not paying that!
CW: Well I'd be happy to return it for you, but I can't just take the tax off!
SC: Fine! Return it! I refuse to pay the tax!
CW: OK, but I still need you to sign on the screen because it's already gone through, then I'll have my manager post-void this.
Normally I'd jump in to defend the cashiers from assholes like this, but our CSL was on the ball for a change and was already there to deal with this SC. Instead I had to get on another register because this guy - rather than just taking his refund and going to Nashua to buy it, was CONTINUING TO ARGUE and caused a traffic jam at the register. For some reason, despite - apparently - being a Mass resident, he could not grasp the concept of paying sales taxes and insisted we were ripping him off somehow, and said he'd go to our Nashua store and get it tax-free there.
It got to the point where other customers were looking at the guy like he was an idiot, and finally our CSL lost his patience with this twat and told him that he was free to do that, and essentially told him to get lost.
After he left, the next few people in line commented about what a fucktard that guy was.
And before anyone says it again, NO we do NOT have the option of absorbing the sales tax for people. In Massachusetts that is ILLEGAL. I've looked it up.
He had nothing to say about the total until AFTER his credit card was swiped and had gone through, whereupon he started flipping out on my colleague at the register.
SC: Why are you charging me more than the price?!
CW: Oh, that's because of the sales tax, sir.
SC: You people are killing me with these added charges!!!!!
CW (holding up her hands): It's not us, sir, it's the state.
SC: I'm not paying that!
CW: Well I'd be happy to return it for you, but I can't just take the tax off!
SC: Fine! Return it! I refuse to pay the tax!
CW: OK, but I still need you to sign on the screen because it's already gone through, then I'll have my manager post-void this.
Normally I'd jump in to defend the cashiers from assholes like this, but our CSL was on the ball for a change and was already there to deal with this SC. Instead I had to get on another register because this guy - rather than just taking his refund and going to Nashua to buy it, was CONTINUING TO ARGUE and caused a traffic jam at the register. For some reason, despite - apparently - being a Mass resident, he could not grasp the concept of paying sales taxes and insisted we were ripping him off somehow, and said he'd go to our Nashua store and get it tax-free there.
It got to the point where other customers were looking at the guy like he was an idiot, and finally our CSL lost his patience with this twat and told him that he was free to do that, and essentially told him to get lost.
After he left, the next few people in line commented about what a fucktard that guy was.
And before anyone says it again, NO we do NOT have the option of absorbing the sales tax for people. In Massachusetts that is ILLEGAL. I've looked it up.
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