Had a flashback the other day to when I did supermarket work ... at 19 I worked the evening shift in the deli department at Safeway. In the five hours I was there on my own I served customers while making sure that everything was clean. This could sometimes be difficult; people could be quite demanding at 11 pm, wanting freshly shaved meat, new items brought from the coolroom, and then others who just didn't know what they wanted, all while I was defrosting, wiping spills and cleaning out the chicken oven.
The worst was the meat slicer - it was never cleaned during the day so it was a bitch to scrub at the end of the night. And the safety gloves didn't really fit anyone so no one (including me) used them. BIG MISTAKE - one evening I'm busy cleaning, and very very fast, because I was mindful of how much still needed to be done within one hour and suddenly I sliced my index finger on the blade. BLOOD was everywhere and I was hysterical - at that stage I wasn't sure how bad the damage was.
So I turn around to get some paper to mop some of the blood up and see two customers, a man and wife, standing at the counter looking expectantly in my direction. I held up my hand (at this stage covered in blood) and said 'I can't serve you, I've had an accident.'
Not bothering for a response I ran upstairs to find my manager (who is nowhere to be found upstairs). By now I'm not so hysterical but I'm still crying - I'm not fantastic with blood. I come downstairs and the customers are actually standing in front of the doors that separate the main supermarket and the employee area. Once again, I hold up my hand and say 'I can't serve you.' The woman stops me from passing her and asks me if it's possible to get all the chickens left in the bain marie for her and whether it was possible to get them at a reduced price ...
I couldn't believe it - not only did I tell her TWICE that I couldn't serve but she had seen my injury. I was about to lose it when the husband FINALLY turns to her and says, 'uhh I don't think she's able to serve us at the moment.' Then to me, 'We'll be back later.'
STUPID STUPID STUPID! I didn't even bother with a reply but went to find my manager ...
GOD ... SO STUPID
The worst was the meat slicer - it was never cleaned during the day so it was a bitch to scrub at the end of the night. And the safety gloves didn't really fit anyone so no one (including me) used them. BIG MISTAKE - one evening I'm busy cleaning, and very very fast, because I was mindful of how much still needed to be done within one hour and suddenly I sliced my index finger on the blade. BLOOD was everywhere and I was hysterical - at that stage I wasn't sure how bad the damage was.
So I turn around to get some paper to mop some of the blood up and see two customers, a man and wife, standing at the counter looking expectantly in my direction. I held up my hand (at this stage covered in blood) and said 'I can't serve you, I've had an accident.'
Not bothering for a response I ran upstairs to find my manager (who is nowhere to be found upstairs). By now I'm not so hysterical but I'm still crying - I'm not fantastic with blood. I come downstairs and the customers are actually standing in front of the doors that separate the main supermarket and the employee area. Once again, I hold up my hand and say 'I can't serve you.' The woman stops me from passing her and asks me if it's possible to get all the chickens left in the bain marie for her and whether it was possible to get them at a reduced price ...
I couldn't believe it - not only did I tell her TWICE that I couldn't serve but she had seen my injury. I was about to lose it when the husband FINALLY turns to her and says, 'uhh I don't think she's able to serve us at the moment.' Then to me, 'We'll be back later.'
STUPID STUPID STUPID! I didn't even bother with a reply but went to find my manager ...
GOD ... SO STUPID
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