I was up at the guest service counter and get a call from one of the cashiers, asking me to drive one of the mobilized carts down to her register for a guest. Normally this isn't a problem, and we're certainly happy to do it for our disabled guests in need of them, that's what they're there for. Unfortunatly they were all currently in use, we have 4, but I informed the cashier we did have a traditional wheelchair available if wanted, which the guest declined.
Fast forward 5 minutes...
I have to place an order in the cafe area, and as I'm walking there, I notice a "lady" sitting on the end of a register just looking pissed. I look closer and realize she's at the lane of the cashier that called about the mobilized cart. As I'm passing by, she starts waving her finger at me, asking if I work there. (Note that I'm in full red/khaki, mic in my ear, and a name tag, lol) So I say yes, and ask what I can do to help her. She responds "I need to get 2 portfolios from the school supply section, but they're allllllllllllllllllll the way on the other side of the store, and I really don't feel like walking that far, it's just rediculous, so I want you to just grab those for me" (Also note, she doesn't look disabled in any way, a little heavy, but thats about it, and the distance wasn't all that far, but I digress...) Rather shocked, I obligde, and repeat what she asked for to make sure I grab the right item if I'm walking "allllllllllllll the way over there, and she confirms and adds, "I only want yellow and green, they're only 'bout 40 cents." I say I'll do what I can, and leave for the long hike.
I find the items, check the price and see they're 93 cents each, still not a bad deal, and head back up to the lane. I get there and she's happy, exactly what she wanted, but then she asked the price, and when I told her she replies with,"93 cents each!!!!! Are you kidding, I don't have that much with me!!!! Can I get cash back on my EBT (foodstamps) card to pay for them?" To which I say no, we're not able to do that unfortunatly. So she has to debate what to do, and I have to respond to another call at guest service.
Fast forward another five minutes....
I'm walking past that area again, and the "lady" is still sitting there. Out of the corner of my eye, I see a mobilized cart in use a few registers down. The guest in the cart was the epitome of why we have the carts. She looked like she was going through chemotherapy, fragile looking etc. She finished her transaction and was heading towards the door when "lazy lady" see's the cart, JUMPS up and SPRINTS towards her, and stops and stands right in front of the cart and say, "Can I have that, I need to use it right now, you looks like you're done"
The poor gal looked frightened, and does her best to get out quickly and out of the "lady's" way. At this point, I can't watch anymore, and walked away to help someone.
Come to find out, she took the cart, drove it the 5 feet to the cafe and got some junk food, with the money she "didn't have", then continued to shop, again with the money she didn't have. I am still just utterly appalled at her laziness and the fact that she saw nothing wrong with demanding a mobile cart from a visibly disabled guest. Grrrrrr............
Fast forward 5 minutes...
I have to place an order in the cafe area, and as I'm walking there, I notice a "lady" sitting on the end of a register just looking pissed. I look closer and realize she's at the lane of the cashier that called about the mobilized cart. As I'm passing by, she starts waving her finger at me, asking if I work there. (Note that I'm in full red/khaki, mic in my ear, and a name tag, lol) So I say yes, and ask what I can do to help her. She responds "I need to get 2 portfolios from the school supply section, but they're allllllllllllllllllll the way on the other side of the store, and I really don't feel like walking that far, it's just rediculous, so I want you to just grab those for me" (Also note, she doesn't look disabled in any way, a little heavy, but thats about it, and the distance wasn't all that far, but I digress...) Rather shocked, I obligde, and repeat what she asked for to make sure I grab the right item if I'm walking "allllllllllllll the way over there, and she confirms and adds, "I only want yellow and green, they're only 'bout 40 cents." I say I'll do what I can, and leave for the long hike.
I find the items, check the price and see they're 93 cents each, still not a bad deal, and head back up to the lane. I get there and she's happy, exactly what she wanted, but then she asked the price, and when I told her she replies with,"93 cents each!!!!! Are you kidding, I don't have that much with me!!!! Can I get cash back on my EBT (foodstamps) card to pay for them?" To which I say no, we're not able to do that unfortunatly. So she has to debate what to do, and I have to respond to another call at guest service.
Fast forward another five minutes....
I'm walking past that area again, and the "lady" is still sitting there. Out of the corner of my eye, I see a mobilized cart in use a few registers down. The guest in the cart was the epitome of why we have the carts. She looked like she was going through chemotherapy, fragile looking etc. She finished her transaction and was heading towards the door when "lazy lady" see's the cart, JUMPS up and SPRINTS towards her, and stops and stands right in front of the cart and say, "Can I have that, I need to use it right now, you looks like you're done"
The poor gal looked frightened, and does her best to get out quickly and out of the "lady's" way. At this point, I can't watch anymore, and walked away to help someone. Come to find out, she took the cart, drove it the 5 feet to the cafe and got some junk food, with the money she "didn't have", then continued to shop, again with the money she didn't have. I am still just utterly appalled at her laziness and the fact that she saw nothing wrong with demanding a mobile cart from a visibly disabled guest. Grrrrrr............

and if you did see someone that you felt needed more than yourself, your could always swap them carts.
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