Labor day is slow! Though! (language)

[thehippie777]

Fun....
It's 1am.
Me: Hotel, this is thehippie777 (outside call)
SC: Yeah um (sounds like a kid at the most 15) I was wonder how much a dance floor is there? So I can have a party.
Me: Okay, the best person to speak to about parties & meeting rooms is our sales dept, I can transfer you back to the voicemail...
SC: Okay!

(It was a kid, I had a feeling they thought they would be speaking to someone, and I just KNEW they would be calling back any second.)

Me: Hotel, this is thehippie777
SC: Yeah um I need to know how much a suite is?
Me: (the same kid) Well, they are 199+tax, but if you plan on having a party we don't allow parties in our hotel. We will kick you out.
SC: How much is a regular room then?
ME: They are 109+tax (I was upping the quote cuz it was a damn kid!)
SC: Oh. Well, how much is a meeting room?
Me: I told you, you have to speak to sales...
SC: Well, can you tell me how big it is?
Me: Like I said, any details you want you have to ask sales... Let me transfer you again to voicemail, leave a message, and they will get back to you.
SC: Tomorrow?
Me: Well, I doubt they will be in tomorrow because it's a national holiday (Labor Day)...but they will get back to you when they can.
SC: um okay
Me: Okay, I am gonna transfer you... (The damn kid never did leave a message because once sales gets a voicemail the red light on their phone blinks, and sales' door is open 24/7.)




I love the angry drunk women....
SCM: man
SCW: woman

SCM: (comes to desk) Yeah my nephew has locked me out of my room & he has that latch thing on the door... (Why must I flipping baby-sit you people!??!?!)
Me: Okay, well I can't help you get into that so you are going to have to wake him up...
SCM: Well, I tried (I had just transferred a call to the room in question).
Me: Oh that was you who just called....yeah...I can't get in there if you willingly let someone in your room who won't let you in... (Last time I did help someone, two sisters ended up getting into a messy fight over some guy...had to call the cops!).
SCM: Really???
Me: Yeah, I am sure sorry...you are going to have to try to wake them up somehow...
SCM: ...
Me: Without waking up anyone else around that room...that is...
SCM: Well, I guess I will just get another room, then...
Me: Um...okay... Sure sorry... (I get him into a room just down the hall...as I am doing this a clearly drunk woman goes up to the desk swearing...LOUDLY.)
SCW: WHAT THE FUCK IS GOING ON?!?!
SCM: She can't get us in...
SEW: WHY THE FUCK NOT???
SCM: She just can't she....
SCW: (to me) WHY THE FUCK NOT??!?!!?
Me: If there is someone in the room you let willingly in there, you have to wake them up yourself...I can help...(interruption)
SCW: THAT IS REALLY STUPID! I AM THE ONE REGISTERED IN THE COMPUTER!
Me: Yeah, I am sorry...you let this person into your room...it's up to you to get into your own room....
SCW: (to man) WHY THE HELL DO YOU HAVE MONEY OUT??? WHAT ARE YOU DOING?
SCM: Getting another room (starting to get annoyed at his drunk partner in crime)...
SCW: THE HELL YOU ARE! WE WANT IN OUR ROOM.
Me: *stern* You have to wake up the person in the room yourself...
SCM: I am just getting another room. (the drunk woman stares at me...prolly seeing 2 of me)
Me: ...okay...here is your change and keys....
SCM: Okay, thanks.


I thought for sure I would have to wake up the AGM to help these drunken fools...but they went away. It seems they eventually got ahold of the other room because both lines were on as "Busy" when I checked the phone system.

It was a quiet ho-hum night...until the bars closed...


Bonus

A few months ago I wrote about recieving a call at work from the same guy all too often. It had been making me uncomfortable so I finally filed a report with the police. Well, those harassing phones calls have stopped, but "new" ones have started.

I theorize that it's the same creepy guy or kid having his friends call to harass me. Couple weeks back I was asked if 20 people could stay in a room....etc etc. I finally saw that the call was fake (because we are required to be professional/friendly/polite at all times by telling them I could not help them.

Tonight, it was "I need 6 rooms for 2 weeks my family is going to come & stay". I hear laughing, at one time I hear "bullshit" muted by like someone else was on the line...more laughing. I am told by the main caller that his "son has terrets". I get a feeling this call is bogus. I ask them if this is a serious phone call, and I hear tons more laughing & "*clears throat* Of course it is, you don't even know my name!" I tell them I can't help them & they need to call elsewhere. Stupid.... I have work to do! Go get a job you useless morons!

[smileyeagle1021]

Tonight, it was "I need 6 rooms for 2 weeks my family is going to come & stay". I hear laughing, at one time I hear "bullshit" muted by like someone else was on the line...more laughing. I am told by the main caller that his "son has terrets". I get a feeling this call is bogus. I ask them if this is a serious phone call, and I hear tons more laughing & "*clears throat* Of course it is, you don't even know my name!" I tell them I can't help them & they need to call elsewhere. Stupid.... I have work to do! Go get a job you useless morons!

gah, I hated getting those people at the call center... I'm glad that no one thinks to call us at the hotel direct for some reason. Then again, at the call center we dealt with the people calling in asking things like "does that area have a lot of n*gg*rs because I want to do some hunting"

[thehippie777]

gah, I hated getting those people at the call center... I'm glad that no one thinks to call us at the hotel direct for some reason. Then again, at the call center we dealt with the people calling in asking things like "does that area have a lot of n*gg*rs because I want to do some hunting"

Um wow.


Yeah about once a month I have the same guy call & ask about the area strip joints and what there is to do in Billings... Then when I ask if he wants to make a reservation, he says he will later but never does.

I have had what I believe to be a prank call where a guy pretended to be mental disabled. I ended up stopping the call but then had a guy call back that claimed I made his handicap brother cry or something. I said I was sorry, was professional about the call, and then they never showed up.

Couple weeks ago I recieved a call where the guy seemed normal at first, mentioned I was rather chipper & sweet sounding...then asked me if I could help a horny guy out...

I really can't stand prank calls, cuz I am never sure when it is appropriate to get out of the call just in case it's serious. I mean, I have had odd calls that are real. Ya know, the random call that comes in where you are literally on the call for 20 minutes because the person is slow or looking for stuff with dates etc. Lame.

I honestly think that I fulfill a fetish that is on the rise... lol

[protege]

I honestly think that I fulfill a fetish that is on the rise... lol

I'm not going to make the obvious comment about things...rising

Seriously though, do prank callers not realize that Caller ID services are much more common than they used to be? At work, it's *very* easy to grab some asshole's phone number--the system logs incoming calls--and have a little fun at their expense

I'm not going to prank call them...but rather, their number will get used whenever I need a bit of "disposable" information, like filling out web forms for freebies...or added to my "shit list" webpage

[thehippie777]

I'm not going to make the obvious comment about things...rising

Seriously though, do prank callers not realize that Caller ID services are much more common than they used to be? At work, it's *very* easy to grab some asshole's phone number--the system logs incoming calls--and have a little fun at their expense

I'm not going to prank call them...but rather, their number will get used whenever I need a bit of "disposable" information, like filling out web forms for freebies...or added to my "shit list" webpage

Lucky. My hotel does not.