...Lather, rinse repeat. That was the conversation I had with a Russian gentleman and his wife at Aid of Rite today. I HATE LANGUAGE BARRIERS WITH AN EXTREME PASSION.
He was upset because *brand name* Baby shampoo was on sale today for $2.99. The way we printed it in the ad was showing the sale price in BIG BOLD LETTERS, then -$1.00 IN BIG BOLD LETTERS and then the final price in BIG BOLD LETTERS. In tiny print next to the -$1.00 it said "Less Manufacturer's Coupon in most Sunday papers". Gentleman did not understand. He had just finished paying for his stuff and was looking at the receipt, then threw it on the counter.
(M= Man, W =wife, Me= um. me, A = Awesome Manager)
M: "$1.99!"
Me: "Oh, do you have the coupon?"
M: "(Russian)?"
Me: "Yes, I'm sorry, you need to have the coupon for it to take it off."
M: "(Russian)? $1.99!!!"
Me: "I'm sorry you need the coupon from the newspaper."
W: "(Russian) coupon? (More Russian)"
M: "Nyet, $1.99!!!!!"
Me: "I'm sorry, I need the coupon from the newspaper."
M: "Coupon? (angry Russian) *he starts searching through sales flyer, thenpicks up one of the sales signs I have on my register* Coupon."
Me: "I'm sorry, no, that's just a sign. Um. *grabbing a copy of the nearest newspaper* Newspaper?"
M: "No! (more Russian) $1.99!!!!!!!!!!"
Me: "Awesome Manager, can you come here please?"
A: "Yes, what's the problem?"
M: "(angry Russian!) Coupon (more Russian) $1.99!!!!!!!!!!!!!"
A: "If you'd like the coupon, you'll have to buy the newspaper, sir. I'm sorry."
M: "(ANGRY RUSSIAN) *throws purchases back on counter* No. Forget."
Me: "*blink* You would like to return all of this?" (It's $50 worth of stuff)
M: "Da. Return. No want. (Russian)."
A: "ralerin, give him back the $2, he's not going to leave until you do."
So I return the shampoo, rescan, modify the price and then give him back his $2.
M: "(what sounds like an insult in Russian)" *stalks off*"
He was upset because *brand name* Baby shampoo was on sale today for $2.99. The way we printed it in the ad was showing the sale price in BIG BOLD LETTERS, then -$1.00 IN BIG BOLD LETTERS and then the final price in BIG BOLD LETTERS. In tiny print next to the -$1.00 it said "Less Manufacturer's Coupon in most Sunday papers". Gentleman did not understand. He had just finished paying for his stuff and was looking at the receipt, then threw it on the counter.
(M= Man, W =wife, Me= um. me, A = Awesome Manager)
M: "$1.99!"
Me: "Oh, do you have the coupon?"
M: "(Russian)?"
Me: "Yes, I'm sorry, you need to have the coupon for it to take it off."
M: "(Russian)? $1.99!!!"
Me: "I'm sorry you need the coupon from the newspaper."
W: "(Russian) coupon? (More Russian)"
M: "Nyet, $1.99!!!!!"
Me: "I'm sorry, I need the coupon from the newspaper."
M: "Coupon? (angry Russian) *he starts searching through sales flyer, thenpicks up one of the sales signs I have on my register* Coupon."
Me: "I'm sorry, no, that's just a sign. Um. *grabbing a copy of the nearest newspaper* Newspaper?"
M: "No! (more Russian) $1.99!!!!!!!!!!"
Me: "Awesome Manager, can you come here please?"
A: "Yes, what's the problem?"
M: "(angry Russian!) Coupon (more Russian) $1.99!!!!!!!!!!!!!"
A: "If you'd like the coupon, you'll have to buy the newspaper, sir. I'm sorry."
M: "(ANGRY RUSSIAN) *throws purchases back on counter* No. Forget."
Me: "*blink* You would like to return all of this?" (It's $50 worth of stuff)
M: "Da. Return. No want. (Russian)."
A: "ralerin, give him back the $2, he's not going to leave until you do."
So I return the shampoo, rescan, modify the price and then give him back his $2.
M: "(what sounds like an insult in Russian)" *stalks off*"
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