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I'm a REPUBLICAN!
This woman... This is the first time I've EVER been so speechless with a caller. So, for your pleasure, I typed out the call notes from yesterday and will be changing the names to protect the stupid. These notes are typed exactly as they were in the account save for the name being changed.
(BACKGROUND: This woman was from California. Call 1 was taken by a girl who sits right across the cubicle wall from me, call 2 was taken by me while my friend was still there, and call 3 was taken by another agent in our building.)
Call 1:
EW ci very very rude. Refused to all for any help bc
she was too angry about ahving to press one on the system
to get english. Said she is getting a colored pattern on
several channels. Powercycled & sent hit no go. Cust
refused tech b/c it was not her box it is our prob.
Cust also stated that no one was coming into her apt.
EW is very rude & won't let you help her (1:53pm est)
Call 2:
EW ci very rude// refused to confirm information for
several minutes// insisted tech did not need to come out for
colour patterns on one channel// informed that previous
tech had sent signal and sub had already powercycled twice
and that problem would now require tech// sub got irate and
insulted previous tech because of sub having to press 1
for english// sub said would call customer service to order
inhouse tech and disconnected call// 2:13pm est
Call 3:
EW ci keeps over talking about she's a republican and
christian and that ever since obama was elected we have
been messing w/her service and now she can't let her get
ahold of her news people and we are doing that to her. She
was offered t/c before outage was declared in her area. She
refused b/c she believes everyone is trying to break into
her home. Sub stated she will report us to fox news for
what we are doing. Sub does understand that outage would cause
service problems.
ETA: A glossary for come of the note terms: T/C = Trouble Call, CI = Called In, Sub = Subscriber
(BACKGROUND: This woman was from California. Call 1 was taken by a girl who sits right across the cubicle wall from me, call 2 was taken by me while my friend was still there, and call 3 was taken by another agent in our building.)
Call 1:
EW ci very very rude. Refused to all for any help bc
she was too angry about ahving to press one on the system
to get english. Said she is getting a colored pattern on
several channels. Powercycled & sent hit no go. Cust
refused tech b/c it was not her box it is our prob.
Cust also stated that no one was coming into her apt.
EW is very rude & won't let you help her (1:53pm est)
Call 2:
EW ci very rude// refused to confirm information for
several minutes// insisted tech did not need to come out for
colour patterns on one channel// informed that previous
tech had sent signal and sub had already powercycled twice
and that problem would now require tech// sub got irate and
insulted previous tech because of sub having to press 1
for english// sub said would call customer service to order
inhouse tech and disconnected call// 2:13pm est
Call 3:
EW ci keeps over talking about she's a republican and
christian and that ever since obama was elected we have
been messing w/her service and now she can't let her get
ahold of her news people and we are doing that to her. She
was offered t/c before outage was declared in her area. She
refused b/c she believes everyone is trying to break into
her home. Sub stated she will report us to fox news for
what we are doing. Sub does understand that outage would cause
service problems.
ETA: A glossary for come of the note terms: T/C = Trouble Call, CI = Called In, Sub = Subscriber
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