OK, so I'm now in the second week of my new job. I manage gas and electric accounts for the nonprofit sector (schools, councils etc.) in 6 counties, but they can also order their heating oil through us. We then ask where they want it, phone it through to the suppliers, and go about our merry day. Today, I got a gem:
Me: <Opening spiel>
Customer: Yes, I'm calling to place an oil order. I'd like 2000 litres of kerosene
Me: OK, can I take your account number
Customer: It's PT00000
Me: OK, and which tank do you need filling?
Customer: Well, it's for the washing machine, but if there's any left, they can put it in the heating
Me: Pardon?!?
Customer: The washing machine, it's for the washing machine.
At this point, I look back through their previous orders, and it seems they're quite regular customers, and their order is almost always to the washing machine.
Me: Alright, I'll get that phoned through and send you an e-mail confirmation
The suppliers didn't even bat an eyelid when I phone it through. What I want to know is what in the heck kind of washing machine needs a thousand litres of kerosene a week?
Me: <Opening spiel>
Customer: Yes, I'm calling to place an oil order. I'd like 2000 litres of kerosene
Me: OK, can I take your account number
Customer: It's PT00000
Me: OK, and which tank do you need filling?
Customer: Well, it's for the washing machine, but if there's any left, they can put it in the heating
Me: Pardon?!?
Customer: The washing machine, it's for the washing machine.
At this point, I look back through their previous orders, and it seems they're quite regular customers, and their order is almost always to the washing machine.
Me: Alright, I'll get that phoned through and send you an e-mail confirmation
The suppliers didn't even bat an eyelid when I phone it through. What I want to know is what in the heck kind of washing machine needs a thousand litres of kerosene a week?
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