Too many times to count. 
Usually it's right after they get bitchy with me and I give it right back to them. Then they'll usually say something like "I wanna speak to the manager", to which I reply "that would be me".
When that doesn't work, they go for the "I'm gonna report you to your corporate office". To which I reply "would you like the mailing address, phone number, or website?"...
And I LOVE to end each confrontation with a smile and "have a great day!" (that pisses them off even more).
I've been with the company twelve and a half years. The only way I'm getting fired is if I knock somebody out on camera!

Usually it's right after they get bitchy with me and I give it right back to them. Then they'll usually say something like "I wanna speak to the manager", to which I reply "that would be me".

When that doesn't work, they go for the "I'm gonna report you to your corporate office". To which I reply "would you like the mailing address, phone number, or website?"...
And I LOVE to end each confrontation with a smile and "have a great day!" (that pisses them off even more).

I've been with the company twelve and a half years. The only way I'm getting fired is if I knock somebody out on camera!


And that is how management should deal with these idiots. If this was always the response, oreferably politely, but loudly, in front of other customers, there would be a lot lot fewer EWs out there.

I suppose he was gonna try and say that the other stores let him take money from the jar, too? ~_~
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