The New SC's

[customersruinmylife]

As some of you know, I am back at the pub, but I am only working 16 hours a week to pay my way through my teaching course, and I am working in the kitchen because I couldn't stand the thought of working behind the bar again. I have worked five shifts so far, and had no food sent back...until today.

They want my liver

The guy who was working the floor came into the kitchen with a plate of half eaten steak.

CW: Uhhh...customersruinmylife...is this steak?
Me: What do you mean? Of course it is steak.
CW: Oh...the customer is absolutely convinced it is liver.
Me: Huh? Well, I can tell you with absolute certainty that it is a steak. Do they want it cooking a little longer? Maybe it's a little too rare.
CW: I'll take it back.

About a minute later, he returned.

CW: The customer said "No, no, no! It is liver! It is definately liver! You have cooked me liver and tried to pass it off as steak."
Me: What?!?! Well you're going to have to send a manager over, because there is nothing I can do. It's a steak. It's the arse of a cow, not the liver of a cow.
CW: Do we even sell liver?
Me: No!
CW: Fine, I'll go send the manager over.

The manager walked into the kitchen.

M: Liver? How can anyone think that it's liver?

The manager took it back out, it never came back. But seriously, liver?? Since when did a medium rare 12oz steak look like a liver?

You go by my terms now

It was fifteen minutes before the kitchen closed, and I was all set to leave. I had one problem. A table had ordered desserts, and I was waiting for them to be ready for them. I turned to CW.

Me: CW, can you go to that table and ask if they're ready for their desserts?
CW: I should think so, they finished their mains ages ago. I'll just go check.

He came back.

CW: Nope. They're having an after dinner coffee, they're not ready.
Me: Right, well, keep an eye on them, because I finish in fifteen minutes.

Five minutes before I am due to leave...

Me: Right, CW, can you go "remind" the customer that the kitchen closes in five minutes. I need to get out of here right away to catch my bus.

CW returned again.

CW: They said they will have their desserts on "their terms and not yours"
Me:

I was so pissed off. Like I've got nothing better to do than wait around for them! I made the desserts and left them sitting on the shelf.

CW: They're not ready! The ice cream is going to melt!
Me: Oh look at that! *I point to the clock* The kitchen is closed, and I am no longer being paid. They go by my terms now.

I stormed out. As I walked out, a friend of mine was sat at a table and offered me a ride home, so I didn't have to wait for the bus. He was sat near the couple who had ordered desserts. CW took them out. They didn't look impressed, but didn't say anything to him.

[tropicsgoddess]

Ugh, I hate the dessert SC types. The worst ones are the big parties too. My MIL once waited on a birthday party and the kitchen closed at 10pm, but the bar side of the restaurant closed at midnight and that group had her stay until 1am for cake (they bought their own)! I don't recall whether they tipped her good or not though since it's been a few years. I'm glad you took a stand against those SC's that tried (and failed) to make you wait for them. The liver SC is an idiot. I mean, there's a HUGE difference in terms of looks, texture and taste with liver versus steak.

[Teskeria]

I would say they were hoping to get a new steak cooked so they could have a larger steak for the smaller price,

[BethB]

Hannibal Lecter much? Steak, liver. They look sooo much alike

Dessert for me is more important than the meal. Just rude. Rude rude rude!

[fireheart]

At least you don't have to deal with them personally.

But still....they must really be idiots if they can't tell the difference between liver and steak.

[Talon]

Hannibal Lecter much? Steak, liver.

And for breakfast they can have a nice tall stack of pancreas with butter and maple syrup

[Sheldonrs]

And for breakfast they can have a nice tall stack of pancreas with butter and maple syrup

Someone is a M*A*S*H fan. :-)

[chainedbarista]

Since when did a medium rare 12oz steak look like a liver?

maybe they've reached their nightly limit and need to be cut off? sounds like they've gone beyond 'beer goggles' this time.

[EvilEmpryss]

I'm willing to bet that the dawdlers stiffed the waiter on the tip for their inconvenience. Bastards. If it was that important to linger over their after dinner coffees, they could have at least offered to pay you for your time to stay.

[blas]

I didn't wait tables for very long, but it drove me bitchcakes when people "camped out".....especially if it was really busy or close to closing. Tables need to be turned....no money is being made while you just sit there for 2 extra hours reading the paper and drinking coffee.

[RestaurantDude]

I didn't wait tables for very long, but it drove me bitchcakes when people "camped out".....especially if it was really busy or close to closing. Tables need to be turned....no money is being made while you just sit there for 2 extra hours reading the paper and drinking coffee.

I ****ing hate campers! If the sign says we close at 9, we close at 9. So, once you've finished your meal, and your dessert, etc... if it's after nine, you need to pay the check and GTFO so i can go home, thankyouverymuch. Ugh.

[Peppergirl]

Another thing I've noticed about campers, here in the US (where tipping is customary):

Usually they are the worst tippers, too.

One would think that forcing staff to stay longer would result in a larger tip, but I always found it to be the opposite.

Point I'm getting at (dont want to derail the thread) is that it's probably because only EW's would deliberately keep someone late, and they only care about themselves, hence the low tip.

Either way, CRML - I would have LOVED to have seen the looks on the EW's faces when you left. Did you check back with your CW to see how they reacted after you left?

[Pagan]

I ****ing hate campers! If the sign says we close at 9, we close at 9. So, once you've finished your meal, and your dessert, etc... if it's after nine, you need to pay the check and GTFO so i can go home, thankyouverymuch. Ugh.

I just joined the board of a local society and we have the board meetings at a restaurant which closes at 9pm. The meetings start a 7pm and are only supposed to go an hour to an hour and a half. Well, both of the two that I've attended, things have gotten soooo off track that we're still piddling around at 9pm. Last month, I flat out told them we needed to get out so the staff could finish cleaning up their dishes (I didn't even order) and be able to go home. They were somewhat shocked. I don't think any of them have ever worked in retail and/or food service.

[Midorikawa]

As a Texan and meataholic, I'm rather offended that someone knows so little about meat that they can confuse a ribeye, t-bone, whatever, with a liver. They look NOTHING alike...it's gotta be either some weird scam, or he's just too dumb to actually look at or taste the food he's eating.

[BethB]

And for breakfast they can have a nice tall stack of pancreas with butter and maple syrup

Mmmm...pancreas....d'oh!