Do I look like a pet store?

[bhskittykatt]

This just happened at our motel:

SC: I need *mumbles*
CW: What do you need?
SC: I need some dog food please. Right now.
CW: I don't have any dog food.
SC: ...you're telling me you don't have any?
CW: The closest place to get some would be the grocery store across the street.
SC: ...I have to go across the street? Can I walk there? (SC has a walker)
CW: Yes, it is possible to walk there, but it's about two blocks
SC: *grumbles all the way out of the office*

<sarcasm> It's okay. We're a budget motel. I can see how that can be confused with a pet food store. </sarcasm>

[chinashirtgirl]

Do you even allow pets? Otherwise who was the dogfood for? That is if the guy was staying there. Or was it just some random guy that came in looking for dogfood because that would be pretty weird, to say the least.

[Mr Hero]

Since it's a budget hotel, maybe the SC saw police dogs reacting at some guest rooms and he thought there was dog food.

[hinakiba777]

I'm always amazed at the things hotel guests think they can find at the front desk of a budget hotel. I had someone ask if they could buy cold syrup from me, and was shocked that they would have to go to a corner store to get some.

[Gerrinson]

I'm always amazed at the things hotel guests think they can find at the front desk of a budget hotel. I had someone ask if they could buy cold syrup from me, and was shocked that they would have to go to a corner store to get some.

I'm afraid my employer is probably adding to that customer mentality. We stock razors, toothbrushes, pain relievers, cough syrup, etc. And we give it to guests for free.

That's right. Free. In this economy. <--- because it just had to be said.

[EvilEmpryss]

I'm always amazed at the things hotel guests think they can find at the front desk of a budget hotel. I had someone ask if they could buy cold syrup from me, and was shocked that they would have to go to a corner store to get some.

Silly people. They should know you only stock warm syrup.

I'm afraid my employer is probably adding to that customer mentality. We stock razors, toothbrushes, pain relievers, cough syrup, etc. And we give it to guests for free.

Razors and toothbrushes I can understand, maybe even a little Tylenol, but beyond that, why would anyone expect to find the front desk stocked like a mini-mart?

[EricKei]

Silly people. They should know you only stock warm syrup.

*snort* *chuckle*

Razors and toothbrushes I can understand, maybe even a little Tylenol, but beyond that, why would anyone expect to find the front desk stocked like a mini-mart?

They shouldn't expect it...that's what the ACTUAL "minimart/giftshop" inside the hotel would be for, for hotels that have them. Let them buy their own meds...And I suspect that distributing "drugs" for free, even something as minor as Tylenol, might be something that could come back to bite them in the ass. I suggest they check up on the laws regarding that in your area.

[Andara Bledin]

And I suspect that distributing "drugs" for free, even something as minor as Tylenol, might be something that could come back to bite them in the ass. I suggest they check up on the laws regarding that in your area.

Oh, yeah. If anything happened to anyone that could be traced, even tenuously, back to the free handout from the hotel, that's just a lawsuit in the making.

^-.-^

[bhskittykatt]

We are pet friendly, but you need to bring your own supplies for your pet. We usually carry some dog biscuits in a basket at the front desk, but that's it! Heck, we don't even have matches for the smokers. We sell rooms, that's it.

Oh, and when this SC checked out, it seems that she never let her dogs (she had 3 small chihuahas) out at all during the time she was here (better part of a week). We found the bedspread on the shower floor covered in dog urine and feces, and the carpet in the bedroom was much the same way. I don't think we're letting her stay here again!

[EvilEmpryss]

Didn't housekeeping check on the room?

OMG, you just know that this freak lives like that at home. Keep an eye on AnimalPlanet... you'll probably see her on Animal Cops when they come take those poor dogs away from her!

[rerant]

Oh, and when this SC checked out, it seems that she never let her dogs (she had 3 small chihuahas) out at all during the time she was here (better part of a week). We found the bedspread on the shower floor covered in dog urine and feces, and the carpet in the bedroom was much the same way. I don't think we're letting her stay here again!

UGH! please tell me she is getting charged for the cleaning costs of all that!
barfbarfbarf

[bhskittykatt]

Didn't housekeeping check on the room?

She probably left before housekeeping got here. Even so, we don't charge for damages or have pet deposits (though I really, really wish we did sometimes). All we can do is deny her service in the future.

The thing that really sucks is that our carpet shampooer is broken, and corporate doesn't want to approve funding for a new one until the new year, so our maintenance man has to get down on his hands and knees and manually scrub...

[EvilEmpryss]

You need to get a friend (one who can do a really good SC imitation) to complain to Corporate that they were going to stay at your hotel, but the SMELL made them change their mind before they completed check-in.

Maybe that will shake some money from the funds tree.

[bhskittykatt]

You need to get a friend (one who can do a really good SC imitation) to complain to Corporate that they were going to stay at your hotel, but the SMELL made them change their mind before they completed check-in.

Maybe that will shake some money from the funds tree.

ROFL. That would just add another complaint to us, and if we get so many, I can kiss my bonus goodbye. Fortunately, it's not like we're filling up this time of year, so we can just not rent the room until we get the smell taken care of.

I do have a steamvac at home. I've tried to convince my manager to rent it from me. He seems unwilling to pay for it, though. I'll probably just break down and let work borrow it. It's worth a shot to try and get some money for it first, though, right?

[Samaliel]

This whole story makes me a sad panda...

I hope upper management open their eyes soon...